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1、CUSTOMERSERVICEREPRESENTATIVE客服代表 SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.SUMMARYOFQUALIFICATIONSDemonstratedabilityintheprovisionofsalessupportservices.Includesestablishmentoftheclientbase,extensivecustomerservicing,telemarketing,coldcallingandsalesterritorydevelopment.Consistentlymet/exc
2、eededsalesgoalsandinstitutedsalesprograms;salesincreasedfrom$8to$25million.Thoroughknowledgeofmanagementproduction;assuretimelyandaccuratepresentationofgoods;adeptatcoordinatingdeliveryprocessesanizationofdeliverysclesandmonitoringdeliverypersonnel.Extensiveexperienceinfacilitatingoperationalprores,
3、Respondtocustomerplaints;resolveproblemelements;interactwithcreditdepartmenttoascertaincustomeraccountstatus.Handlesourcingofvendors,contractnegotiation,purchasing,correspondence,accountadjustmentsandinventorycontrol.Exceptionalmunication/interpersonalananizationalskills.EXPERIENCE1989-PresentOXBRID
4、GE,INC.Interfacewithmerchandisingpersonnel,atalllevels,andprovidetechnicalinformationonpanyproductsandservices.Interactwithcustomers,providingadviceintheselectionofproducts.Monitorproductiontoensurerealizationofcustomerspecifications.Collaboratewithcontractingmerchandisersforcontractnegotiationonsup
5、plies.Conductextensivematerialscostingprocesses.Coordinatedeliverysclesandmonitordeliverypersonnel.OrganizepromotionaldemonstrationactivitiesforhomeandHewYorkmarketingoffice.Respondtoandresolvecustomerplaints.Manageofficeoperationsandproducecorrespondence.Controlstockandconductpurchasingprores.Assis
6、tsalesdepartmentinestablishingclientbase/salesterritories.EDUCATION1993-PresentPROPHETJUNIORCOLLEGEAssociateDegreeProgramComputerOperationsProgram:Lotus1-2-3,DatabaseIII,Typing,Word-processing(Multimate),BusinessMath,SpeechCommunication,IntroductiontoComputersandEnglishComposition.NoticeBackgroundsu
7、mmaryaccentuatescandidatesacquiredprofessionalskillsandimpressivetrackrecord.Listingrelevantcoursesaddsweighttocandidatescationalcredentials. SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.SUMMARYOFQUALIFICATIONSDemonstratedabilityintheprovisionofsalessupportservices.Includesestablishmentofthecli
8、entbase,extensivecustomerservicing,telemarketing,coldcallingandsalesterritorydevelopment.Consistentlymet/exceededsalesgoalsandinstitutedsalesprograms;salesincreasedfrom$8to$25million.Thoroughknowledgeofmanagementproduction;assuretimelyandaccuratepresentationofgoods;adeptatcoordinatingdeliveryprocess
9、esanizationofdeliverysclesandmonitoringdeliverypersonnel.Extensiveexperienceinfacilitatingoperationalprores,Respondtocustomerplaints;resolveproblemelements;interactwithcreditdepartmenttoascertaincustomeraccountstatus.Handlesourcingofvendors,contractnegotiation,purchasing,correspondence,accountadjust
10、mentsandinventorycontrol.Exceptionalmunication/interpersonalananizationalskills.EXPERIENCE1989-PresentOXBRIDGE,INC.Interfacewithmerchandisingpersonnel,atalllevels,andprovidetechnicalinformationonpanyproductsandservices.Interactwithcustomers,providingadviceintheselectionofproducts.Monitorproductionto
11、ensurerealizationofcustomerspecifications.Collaboratewithcontractingmerchandisersforcontractnegotiationonsupplies.Conductextensivematerialscostingprocesses.Coordinatedeliverysclesandmonitordeliverypersonnel.OrganizepromotionaldemonstrationactivitiesforhomeandHewYorkmarketingoffice.Respondtoandresolv
12、ecustomerplaints.Manageofficeoperationsandproducecorrespondence.Controlstockandconductpurchasingprores.Assistsalesdepartmentinestablishingclientbase/salesterritories.EDUCATION1993-PresentPROPHETJUNIORCOLLEGEAssociateDegreeProgramComputerOperationsProgram:Lotus1-2-3,DatabaseIII,Typing,Word-processing(Multimate),BusinessMath,SpeechCommunication,IntroductiontoComputersandEnglishComposition.NoticeBackgroundsummaryaccentuatescandidatesacquiredprofessionalskillsandimpressivetrackrecord.Listingrelevantcoursesaddsweighttocandidatescationalcredentials.
