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1、“Partnering” is about going back to the way people used to do business and putting the handshake back into business. 合作管理是採用以往做生意的方法,用握手合作的方式作為基礎.,PARTNERING,合作管理,Lappord 諾培,“Partnering” empowers those involved in the project with the freedom and authority to accept responsibility to do their jobs b
2、y encouraging decision making and problem solving at the lowest possible level of authority. It encourages everyone to take pride in their work and tells them its OK to get along with each other. 合作管理授予各參與工程的人仕有自由及權力去主動參與決策及 解決難題,它鼓勵各人為到自已的工作感到自豪及與各人合得來.,“Partnering” provides mechanisms for co-opera
3、tion between the participants, so that energy-sapping disputation is removed and productive working relations are carefully and deliberately built, based on mutual respect, trust and integrity. 合作管理製造合作機制給各方的參與者,以致爭論被消除及建立有建設性的工作關係,是小心地及有意地建立,建基於彼此尊重,信任及誠 實正直.,Lappord 諾培,(Charles Cowan ) 查理士. 高雲,合作管
4、理,What is it ?,它是甚麼？,A workshop involving stakeholders to a project 工作坊需要各工程的參與者 Typically involves: 通常包括 - Owner 業主 - Architect 建築師 - Engineer 工程師 - Contractor 承建商 - Sub-Contractor 分判商 Entered into voluntarily as an act of good faith, to commit to a “Charter” 自由地參與,真心真意地去承擔這約章 Is not a legal contra
5、ct. 但它不是有法律約束力的合約. Usually takes place 1 day-2 days for major projects and is ongoing throughout the life of the contract. 在大工程上工作坊通常需時1-2天,並持續在整個合約上.,Lappord 諾培,PARTNERING,PARTNERING,合作管理,ITS AIMS,目標,COMMITMENT From the most senior level of the organisation to more junior 承諾 level 由機構內之最高以至最低層,EQUI
6、TY Aims to allow equal opportunity/access to all stakeholders 公平 製造同等機會,TRUST In developing personal relationships, and in negating cynicism 信任 發展正常個人關係並除去憤世嫉俗的態度,COMMUNICATION In understanding the others problems and points of view, 溝通 了解他人的問題及觀點 And ensuring regular level playing field discussions
7、 確保有定期的均等討論,MUTUAL GOALS/ Acknowledgement that each party has its own goals OBJECTIVES 承認各參與人仕有他們自己的目標 共同目標,Lappord 諾培,PARTNERING,合作管理,A Charter is agreed and signed by all parties 各參與者同意及簽署約章,A means of measuring the Charter, i.e. Benchmarking 量度“約章”之方法就是借鏡方法,Provision for ongoing partnering meetin
8、gs 提供持續的合作管理聚會,An agreed means of issue resolution 一個已同意解決問題的方案,CHARACTERISTICS,特徵,Agreement on roles and responsibilities 角色及責任的協議,Judgement by individuals on the alliances progress 每個人去判斷合作管理的進度,A platform to air issues, grievances, opportunities 一個渠道去提出問題,不滿,機會,Lappord 諾培,THE CHARTER,約章,Typically
9、 Includes 通常包括 QUALITY STANDARDS 品質標準 FINANCIAL/BUDGETARY GOALS 財政目標 TIME/PROGRAM GOALS 時間目標 SAFETY GOALS 安全目標,Typically Includes 通常包括 TEAM WORK 團隊精神 AVOIDING LITIGATION 避免打官司 ENHANCING REPUTATION / PRIDE 提高聲望 / 自豪感 FAIRNESS / EQUITY 公平 / 公正,Lappord 諾培,Recognition that many problems arise from the w
10、ay we work (or dont work well ) together 承認很多問題是因我們的工作方式 Recognition that many of our processes and procedures are inefficient ( and should be discarded ) 承認很多我們採用的工序及步驟是不完善 Recognition that your staff dont work well with your clients and their fellow project professionals 承認我們的同事未能與業主及其他專業人仕融洽共事 Re
11、cognition of the VALUE of a true customer focus, and effective relationship management 承認一個真實的顧客焦點及關係管理之價值 Dissatisfaction with project outcomes 對於工程結果的不滿意,WHY INTRODUCE PARTNERING,為何引進合作管理,Lappord 諾培,Cooperation NOT Confrontation 合作 不是 對抗 Shared Goals NOT Separate Goals 同一目標 不是 分散目標 Mutual Respect
12、and Trust NOT Distrust 彼此尊重和信任 不是 猜疑 Team Effort NOT Individual Effort 團結力量 不是 單一力量 Improved Project Performance 改善工程表現,WHAT ARE THE BENEFITS CLAIMED,有什麼好處,Lappord 諾培,Being in Conflict is not failing - not dealing with it is 有爭執不是失敗 - 沒有處理才是 Partnering is a Commitment to address conflicts as they ar
13、ise 合作管理是一項承諾去處理爭執,ESSENCE OF PARTNERING,合作管理的精要,Lappord 諾培,HOW DO WE DEVELOP OUR SKILLS IN RELATIONSHIP MANAGEMENT 如何發展我們的技巧於人際關係管理上,COMPETENT 有能力的,INCOMPETENT 不勝任的,CONSCIOUS 有意識,UNCONSCIOUS 無意識,KNOWLEDGE 知識,PRACTICE 實踐,APPLICATION 運用,Lappord 諾培,The Charter 約章,Level 1: Over-arching, general stateme
14、nt of commitment ( Pledge ) 一般的承諾 (宣言),Level 2: “ How to “ headings 如何漫向目標,Level 3: “ How to “ strategy 如何運用策略,Lappord 諾培,PARTNERING,合作管理,Market Differentiation 市場異變 Relationship Management 人際關係管理 Customer Focus 顧客目標 Strategic Management 策略上的管理,Lappord 諾培,Overall cost Leadership Differentiation (e.g
15、. Strengths and weaknesses of resources and capabilities Vs Strengths and weaknesses of competitors) Focus,STRATEGIES FOR OBTAINING LEADERSHIP,Efficiency Effectiveness Expertise Relationships Responsiveness,Cost effective services Confidence you will meet tight programs regardless of challenges Trac
16、k record in meeting deadlines achieving expected standards providing value for money Local knowledge All specialist capabilities needed to get the job done Substantial resource base - multi-skilled Innovative Built on integrity, mutual trust/respect, commitments Respond quickly to the need for change Clarify implications in a positive way,WHAT DO YOUR CUST
