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1、集大英语沙龙第三期 旅游系列 入住酒店,情景1：Making reservations 预定房间,F：Front-desk G: Guest F: Good morning, room reservations 客房预定. Can I help you? G: I would like to book a room in your hotel. 我想订间房。 F: What kind of room would you prefer? A single room单人间 or a double room双人间? G: A double room, please. F: From which da
2、te and for how many nights? G: From July 25 to July 28. F: Would you please hold on? Ill check our rooms availability. We do have a double room those days but it is with a king bed （特大号双人床，1米8）, not twin beds（单人床）. Would you mind that? G: Thats O.K. Ill be with my wife. Whats the rate （价格）? F: It is
3、 one hundred and twenty U.S. dollars per night （每晚）. G: I will take that.（好的）,R: May I have your name, please? G: Yes, it is Jian-guo Li . R: How do you spell it, please? G: J-i-a-n g-u-o, L-i. R: And your initials 姓名首字母, please? G: J. L. R: At what time will you arrive? G: Around 4p.m. Do you have
4、shuttle service 酒店班车 from the airport? R: Yes, we do. You need to call us in advance 预先to make the reservation. G: Is that free? R: No, for a round-trip往返 shuttle service is $20. I would like to confirm your reservation. A double room for Mr. and Mrs. Jianguo Li at one hundred and twenty U.S. dollar
5、s per night from July 25 to July 28. Is that correct? G: Exactly. R: Thank you very much, Mr. Li. My name is Jenny and we look forward to serving you. G: Thank you and Goodbye. R: Goodbye.,实用句,1）Id like to reserve a single room from June 1 to 4th. 2) I prefer non-smoking rooms无烟房. 3) I am sorry. We
6、are fully booked 客满 on that day. 4) Would you prefer sea view 能看到海or mountain view能看到山? 5) Which do you prefer, a king bed, or two beds? 6) I prefer two single beds. 我想要两张床。 7) I would like to have an invoice. 我想开张发票。,询问酒店服务,1）Do you have shuttle service to the airport? How often is that? 酒店有班车到机场吗？
7、多长时间一班。 2) Do you arrange airport pick-up? Do I have to make reservations for that? 我需要预定班车到机场接我吗？ 3) Do you have internet access in rooms? 房间有网络吗？ 4) Do you have complimentary breakfast? 你们提供免费早餐吗？ 5) Do you have laundry service? 你们有洗衣中心吗？,练习 I,情景：打电话预约Hilton Hotel, 订一间双人房，从6月1日到4日，可是旅馆告知这几天已客满，推荐另
8、一家旅馆Westin Hotel. 房间要求：有两张床，无烟房，能看海景， 询问服务：6月1日下午到达机场，宾馆有班车到机场接机吗？宾馆回答说必须要打电话先预约。 宾馆接收中国信用卡吗？接收现金吗？,练习 I 参考答案,F: Front-Desk G: Guest F: Good morning, Hilton hotel. May I help you? G: Good morning. Id like to make a reservation for a double room from June 1st to 4th. F: Hold on, please. Let me check
9、the availability for that.Oh, I am so sorry that we are fully booked on those days. Would you like to try Westin Hotel? Would you like me to put you through to Westin? G: Yes, please. F: Good morning, westin hotel, what can I do for you today? G: Good morning. Id like reserve a double room from June
10、 1st to 4th. F: Just a moment please. Yes, we do have a double room for those days. Do you prefer a king bed or two full beds? G: A king-bed please. I will be with my wife. And Id prefer a non-smoking room with a sea view. F: Let me see.Yes, we do have a double room with a king-bed, non-smoking room
11、 with an ocean view.,G: What is the rate? F: $250 per night excluding tax. G: I will arrive in the afternoon on June 1st. Does the hotel provide shuttle service from the airport? F: Yes. But you need to call us ahead to make a reservation. G: OK. Do you accept Chinese credit card? F : I am not sure
12、about that. Usually we accept visa, master cards, cash and checks. G: OK. Ill take that. F: Whats your name please? G: Wang Dali. F: Let me confirm your reservation, Mr Wang. A double-room from June 1st to 4th , for Mr and Mrs. Wang with a king bed, non-smoking, an ocean view. Is that correct? G: Ex
13、actly. Thank you very much. F: Thank you. We are looking forward to serving you.,情景2：酒店入住,F: Front-desk G: Guest F: Good afternoon, can I help you? G: I have reserved a double room for today three weeks ago. F: Welcome to the hotel. Just a moment please. Let me get your details. May I have your Iden
14、tification 身份证明please? G: Here is my passport. F: May I have your credit card 信用卡 please? G: Here it is. F: Do you need the wake-up call service闹钟服务? G: No, thank you. F: Here is your room key房卡. Take the elevator on the right. We have the complimentary breakfast免费早餐 and free internet service in the
15、 lobby大堂. Anything else I can help you? G: Not I can think of. Thank you. F: Enjoy your stay.,常用词汇,to reserve a room 订房间 king-size bed （特大号双人床）, queen/full bed（大号双人床）, twin bed （单人床） single room 单人间/ double room 双人间 Internet service 网络服务 Lobby 大堂 shuttle service 班车 Room with an ocean view 海景房 Smokin
16、g/non-smoking room 吸烟房无烟房 complimentary 免费 vending machines 自动售货机 Gym 健身房 Indoor/outdoor swimming pool 室内室外游泳池 Bar/restaurant 酒吧 Wake-up call service 叫醒服务 Beauty Salon 美容中心 check-out 离开旅馆手续 Receipt 发票,练习,情景： 你在旅馆里询问前台以下服务： 可以早上6：oo叫醒我吗 (wake-up call at 6)？ 去看自由女神的路怎样走？(How to get to?) 这个城市有哪些观光景点？ (scenic spots) 附近有什么好的餐馆、购物中心？(shopping malls) 怎样使用洗衣服务？(laundry service) 隔壁房间的人太吵，要求换一间房。(Id like to change a rom) 怎样可以弄到热的饮用水？(hot drinking water) 下午几点前必须登记离
