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1、Fundamentals of management,管理学原理,How to Learn Management,Communication each other Group discussion Textbook Testing and examination,Chapter 1 manager and management,第一章 管理者与管理,Important concepts 主要概念,What is organization? Three common characteristics: Purpose Member Systematic structure,What is mana
2、gement ? Three common factors: Process People Effective and efficient,Discussion 讨论,1961年，日本松下公司的山田电器厂遇到了一个开关质量难题。实际上，这个开关的装配操作很简单：从装有许多弹簧的盒内每次取出两个装入开关，再装上按钮。让山田厂长困惑的是，无论采取什么质量管理方法，都不能使工人避免偶尔忘记装入弹簧。 你能帮助山田厂长解决这个难题吗？,Answering 答案,日本管理专家新江滋生建议稍稍改变一下操作程序： 每次从弹簧盒里取出两个弹簧放进一个小盘内，再从小盘中取出弹簧装入开关，若装配后盘内留有弹簧，工
3、人便能立即意识到发生漏装，予以纠正。 质量保证了，效率却下降了，你认为值得吗？,Assessment by yourself 自我评估,Describe your organization Efficiency? Effectiveness? Successful?,Important concepts 主要概念,Managers Individuals in an organization who direct the activities of others,Operatives People who work directly on a job or task and have no r
4、esponsibility for overseeing the work of others,Discussion 讨论 Mintzbergs roles 明茨伯格角色论,Interpersonal 人际关系 Figurehead 形象首脑： 接待访问者，签署法律文件 Leader 领导者： 激励下属，调配和培训人员 Liaison 联络者： 维护外部形象，提供信息,Informational 信息沟通,Monitor 信息收集人 阅读报刊和报告，保持私人接触 Disseminator 信息传播者 沟通交流信息，解释和说明情况 Spokesperson 发言人 新闻发布，通报事项,Decis
5、ional 决策,Entrepreneur 企业家 制定战略，控制执行过程 Disturbance handler 意外处理者 重大意外，危机动乱的处理 Resource allocator 资源分配者 调度、安排、授权处理人财物 Negotiator 谈判者 与合作者、竞争者、工会的谈判,问题？,What is different roles between top level manager and middle or lower level manager? What kinds of manager role did you have played in your organizati
6、on ? Do you often find confusion of manager roles in your organization ? Why ? Do you think it is reasonable ?,Important concepts 主要概念,Process approach: based on planning, organizing, leading, controlling Systems approach: closed and opened systems, organization is influenced by and does interact wi
7、th its environment Contingency approach: Based on intuitively logical and variable situations,解决变化中的难题,激励制度往往会发生效能递减趋势，特别是在环境发生迅速变化的今天更是这样。在某一企业中，以前的激励不能发生有效的作用了，于是，试行了申报激励的制度。一位会计向企业申报了奖励：他将在1993年12月实施，而在1994年2月发生支付的一项款记入了1993年12月的账上，为企业减少了300多万元的增值税支出。因而申请企业按规定奖给他30万元。于是，企业领导层对此申报产生了争论，到底该不该奖励？ 你能
8、帮助企业解决这个难题吗？ 提升了他的职务，没有给予奖励，取消了申报奖励制度。,Chapter 2 the change face of management,第二章 管理的变化,Important concepts,Civilization waves agricultural industrial information next ? Biotech or others ?,The change of managers idea in 1900,Two principles : Charity and Stewardship Charity principle Business should
9、 give voluntary aid to societys needy persons and groups. Ways are philanthropic foundations, private initiatives to solve social problems. Stewardship principle Business, acting as a public trustee, should consider the interests of all who are affected by business decisions and policies. Ways are s
10、takeholder approach to corporate strategic planning, optimum long-run profit rather than short-run profit, enlightened self-interest attitude.,Question? How does an organization go global?,Stage 1 export,Stage 2 Hire foreign representatives Contract with foreign business,Stage 3 Licensing Joint-vent
11、ure Branch process,discussion,Globalization Ethnocentrism parochialism,Right or Rowing,企业已经缴纳教育附加税，因而没有义务再资助办学。 援助灾民是企业的社会责任，因此，每一个企业都必须进行赈灾活动。 在香烟外盒写上“吸烟有害健康”是毫无意义的，因此是没有必要的。 既然政府的规定是50%，宝洁公司就没有必要承诺100%的使用再循环包装纸。,Differences,Social responsibility Social obligation,Business activities to improve soc
12、iety,Economic growth and efficiency Education Employment and training Civil rights and equal opportunity Urban renewal and development Pollution abatement Conservation and recreation Culture and art Medical care Government,discuss,Hofstede s culture variables Individualism and collectivism Power dis
13、tance Uncertainty avoidance Quantity of life and quality of life,question,Do you think there are other culture differences between western countries and China ?,Important concept,Manager and entrepreneur Intrapreneur 创新管理者？,Who is intrapreneur？,销售部经理：确定正确的销售战略，制定切实可行的销售计划，安排好销售人员，完成了销售任务，实现了销售目标。 培训
14、部经理：确定了培训计划，安排了培训人员，实现了培训目标，组织培训人员研究企业改革思路和方案，与培训干部共同讨论生产计划，管理制度。,Discussion：reengineering,1993年，摩托罗拉中国公司天津寻呼机厂生产线的调谐工序时常出现漏调和重调现象。美国标准设置的工序是： 工人们自己组成团队改变了工序：,问题？,这是流程再造？ 它会带来企业组织和观念再造？ 用什么观念和方法对待效益？量还是质？ 用什么观念和方法对待人？控制还是理解和参与？,What is TQM?,规模模式向质量模式的转化： 1950年：戴明在日本的讲演质量控制就是节约成本 1961年：通用总监菲根鲍姆的全面质量管
15、理 1974年：中东石油危机 质量模式的出现 全过程控制的体系 QC小组：工人的参与，体现劳动者人的价值 消费者的权益：体现市场的适应性，产品、组织、制度、文化模式 1962年，肯尼迪提出消费者的四大权利：安全、知情、选择、表达 是一种价值观的改变。是对生活质量、对人性和人的权利的追求,思考？,质量问题仅仅是管理能够解决的吗？,Downsizing and Flexibility,Lay-off works Out-sourcing Structure narrowing Employee diversity,testing,Describe the culture different bet
16、ween Yunnan and Guangdong, and the effect to managers behavior (at least 1000 words in English),Topic 4 communication,沟通及其技巧,Explain: what is communication,The transferring and understanding the meaning. Not only convey, but also convey and received. “If a tree falls in a forest and no one hears it, does it make any noise?” Not only agreement, but also understanding each other. The difference between interpersonal communication and organ
