酒店客房英语培训-1

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1、Well-chosen Sentences,Everyday English,1. Nice shoes! 鞋子真漂亮! 2. Excellent! 好极了! 3. Bingo! 对了!,Go through the sentences Circle those words you dont know.,free of charge 免费 right away 马上,立刻 duty manager 值班经理 inconvenience 不便 extension number 内线电话 flask 水瓶,turn-down service 房间整理服务 overnight staff 夜班人员

2、tidy up 收拾整齐 mess 凌乱,乱 curtain 窗帘,Lets go through the sentence and read together Now, each 3 people will form a small group, and pick a question, then, you will have 5 mins to discuss, then speak the sentences out.,1. 见到客人时,你要说:,Good morning, sir/ madam. May I help you? What can I do for you? Is the

3、re anything I can do for you?,2. 你想知道客人房号时,你要怎么说?,-May I have your room key /number, please? -You room number is 2308. -You room card is here.,3. 与客人首次见面时,你可以说,How do you do? How are you? Nice to meet you. Its my honor to meet you.,4. 让客人稍等,可以说:,Please wait a second. Wait a moment, please. Ill be ri

4、ght back. Just a moment.,5. 客人离开时,你可以说:,Goodbye! Have a nice day! Enjoy yourself. Enjoy your meal/ lunch/ dinner. Hope to see you next time. Thanks for coming.,6. 准备清理房间前,要对客人说:,Housekeeping! May I come in? Room service. May I do/make up your room now? Im sorry .May I come to your room and have a lo

5、ok?,7. 表示请求时,一般用什么句型?,May I May I clean your room now? Would you Would you please turn the TV down? I was wondering if I was wondering if you need anything.,8. 表示歉意时,你可以说:,Im sorry. Im so sorry! Its my fault! Sorry for the trouble.,9. 客人说谢谢时,可以说:,You are welcome. Its my job/ duty. Its my pleasure. I

6、ts my honor. Glad that I can help.,10. 表示感谢时,可以说:,Thanks! Thank you very much! Thank you. I appreciated it! Thanks a million!,Lets write!,Each one of you will get a piece of paper! Write the sentence which you think is the most important in your job! And write down your NAME!,Lets read!,We will have volunteer to come out at front and read out the sentences. If you want to, just raise your hand!,Homework,反复朗读讲过的句子, 下节课检查!,

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