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1、1,Manufacturing Quality Management,生產品質管理,吳明泉博士 2007,IT/S in Manufacturing,Quality 2,Outline,Quality Definition House of Quality (HOQ) Application Statistical Process Control (SPC)統計流程控制 The Cost of Quality品質成本 Quality Experts and Key Concepts TQM Quality circle Six Sigma ISO 9000,吳明泉博士 2007,IT/S in
2、 Manufacturing,Quality 3,Definition of Quality,Conformance to requirements與需求相符: meeting written specifications,吳明泉博士 2007,IT/S in Manufacturing,Quality 4,A Simple HOQ（House of Quality) Matrix,A matrix defines the relationship between the requirements of customer and product characteristic,吳明泉博士 2007,IT/S in Manufacturing,Quality 5,An example of HOQ Matrix,Customers requirements,product characteristic,吳明泉博士 2007,IT/S in Manufacturing,Quality 6,A Detailed HOQ,客戶對商品之認知及比較,產品特性相互關係,重要性,技術評估及目標值,吳明泉博士 2007,IT/S in Manufacturing,Quality 7,An example of Detailed HOQ Matrix,
