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1、 服务指南SERVICE DIRETORY塔山宾馆欢迎您尊敬的宾客：热忱欢迎阁下来到美丽的浦江并下榻塔山宾馆。我们为您的光临而感到荣幸并将竭诚为您服务。浦江历史悠久、山川秀丽、人文荟萃，素以“书画之乡，水晶之都”闻名。塔山宾馆座落在风光秀美的龙峰山上，巍峨的千年古塔龙峰塔下，同时傍依塔山公园，并与国家4A级景区仙华山遥遥相对。宾馆别墅建筑，园林风格，现代装修，设施齐全。塔山宾馆虽居城市繁华中心，但独享环境幽美之利。为方便您使用本宾馆的各项服务设施，我们特为您准备了这本服务指南，希望您能从中找到所需。若您有其他需求或不明之处，请拨内线“8700”与大堂副理联系。衷心希望浦江塔山宾馆能给您留下一个
2、美好的记忆，并期待着再次为您服务！总经理谨启前厅服务FRONT OFFICE SERVICE前厅服务Front office service请拨/DIAL大堂副理ASSISTANT MANAGER 8700在您下榻期间，如需任何帮助，请与大堂副理联系。Please contact the Assistant Manager in the lobby for any problem during your staying.接待处RECEPTION 8778位于宾馆大堂，负责接待宾客，提供预订、入住登记等服务。For reception, reservation, information, che
3、ck, please contact the Reception in the lobby.问讯处INFORMATION 8778位于宾馆大堂，为宾客提供咨询、留言等服务。Located in the lobby, it offers information and message service etc.预订处ROOM RESERVATION 8778如欲订房或查询，请与宾馆预订处联系。For room reservation or inquiry, please contact the Reservation Center in advance.结帐处CASHER 8788位于宾馆大堂，负
4、责宾客住店帐务、外币兑换及帐务处理。The Cashier in lobby in charge of guest bills and exchange.外币兑换EXCHANGE 8788位于大堂结帐处，请携带护照或有效身份证明办理（只面向住店客人）。This service is available at the Cashier. Please bring your passport or identification document for exchanging ( Only for Hotel Guest).请拨/DIAL信用卡CREDIT CARDS 8788宾馆接受各种信用卡，如长
5、城卡、牡丹卡、龙卡、万事达卡、维萨卡、运通卡、大莱卡等，详情请询问总台收银处。We accept all kinds of cards: Great Wall Card, Peony Card, Dragon Card, Master Card, Visa Card, AE Card and DC Card etc.续住EXTENDING STAY 8778如需续住或延迟退房，请主动前往总台办理有关手续。Please contact the Front Desk for extension or later-check out. 退房时间CHECK-OUT TIME 8788根据惯例，宾客退房
6、时间为中午12：00前，若下午6点前退房，则加收半天房费，下午6点后退房按全天房费计算。The normal check-out time is 12:00 at noon, half day room charge will be charged before 6:00pm, and a full day room charge after 6:00pm.行李服务LUGGAGE SERVICE 8790宾馆为住店宾客提供免费行李服务。如需协助运送或寄存行李，请与礼宾部联系。Please contact the concierge in the lobby for luggage handed
7、 or storaged.出租车服务TAXI SERVICE 8790如需提供出租车服务，请与礼宾部联系。Taxis are readily available, please contact the concierge if required.雨具服务RENTAN UMBRELLA 8790如需寄存或租用雨具，请与礼宾部联系。For storage or rent an umbrella, please contact the concierge.请拨/DIAL信函邮件MAIL SERVICE 8790如有信函邮件，礼宾部将及时通知并转交于您；需邮寄信函、邮件的，请与礼宾部联系。If the
8、re is any mail for you, the concierge will inform you and deliver it to you in time, if you want to mail letter, please contact the concierge.委托代办CONCIERGE 8790如需物品代送及委托代办，请与礼宾部联系。If you have some articles to be sent or you need concierge service, please contact the concierge.店内寻人服务PAGING SERVICE 87
9、90请与礼宾部联系。Please contact the concierge.残障人士服务SERVICE FOR HANDICAPPED GUESTS 8790宾馆备有残障人士专用客房、轮椅及专厕，专为残障人士服务，如需要请与礼宾部联系。Special rooms, wheelchair and special toilets are available for the handicapped guests, please contac the concierge for any requests.客房钥匙ROOM KEY 8778本宾馆使用先进安全的感应磁卡门锁，但请阁下留意，当超过预定时间
10、，门锁将不能打开。若要续住，请到大堂总台办理手续，阁下离店结帐时，请务必把房卡交给总台。The hotel adopts sophisticated and safe Inductive Card, the card can not work over the scheduled time, If you want to extend your staying, please contact the Front Desk in the lobby. When you check out, please return the key to the Front Desk.留言服务MESSAGE 8
11、778/9您可以通过总台、总机留言，我们会尽快把留言送至客人。Please leave your message to the Front Desk or the Operator, we will deliver them to guests as soon as possible.请拨/DIAL宠物PETS所有宠物请勿带入宾馆，不便之处，本宾馆谨表歉意。All the pets are not allowed to stay in the hotel, please forgive us if we take the trouble to you.大堂保管箱SAFE DEPOSIT BOX
12、ES 8778宾馆总台和客房内设有免费保险箱，可寄存贵重物品和现金，对未寄存之个人贵重物品的遗失，宾馆不予负责。Our hotel is not liable for the loss of personal valuables and guests are strongly recommended to make use of the safe Deposit Boxes Service, which is free of charge at the Front Desk and the room.电话亭PHONE BOX 位于宾馆大堂，备有IC卡电话及宾馆内部电话，欢迎使用。Located
13、 in the lobby, it is equipped with IC card phone and hotel interior telephone. Welcome to use it.失物招领LOST AND FOUND 8700如有遗失或拾获物品，请与大堂副理联系。Please contact the Assistant Manager in the lobby for any lost and found service.商务中心BUSINESS CENTER 8791位于宾馆大堂，为宾客提供打字、传真、复印、国内国际直拨电话、上网、票务等服务。营业时间：08：00-22：00The Business
