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1、Room Reservation,Unit 1,高职高专 旅游与酒店管理类课程规划教材,实用酒店英语（第二版）,,大连理工大学电子音像出版社,Room Reservation 客房预订,How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订,Aims of Studying,Content,Dialogues,Useful Drills,Tips,Exercises,Dia
2、logues,无论在中国还是西方国家,人员出差或出访,常常需要事先预订酒店一般的预订方式有电话预订传真预订网上预订柜台预订等如遇节假日或特殊会议期间, 酒店房源普遍紧张,应尽早预订预订酒店过程主要包括以下内容:(1)请求预订并说明原因;(2)请对方答复并进行确认通常预订后都要进行确认回复,说明是否满足预订要求,如果不能满足要说明原因,一 基本常识,Dialogues,客人姓名 Guest Name 登记编号 Code 联系电话 Telephone Number 联系地址 Address 入住人数 Number of Guests 入住时间 Occupation Time,二 预订登记要素,客户
3、基本信息,客户要求,房间种类 Room Type 房间数量 Room Number 价格标准 Price 折扣优惠 Discount 房间要求 Room Demand 房间布置 Decorations,Dialogues,J: Tiantian Hotel. Room Reservations. Good afternoon. S: Id like to book a single room for Wednesday next week. J: Thats fine, sir. A single room for Wednesday, May 9th, with a front view o
4、r rear view? S: Whats the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think Ill take the one with a front view then. J: How long will you be staying? S: Ill be leaving Saturday morning.,Receiving Reservations 接待预订,J=Jane (R
5、eceptionist) S=Stephen Nobel (Guest),Dialogues,J: That will be three nights, sir. And your name please? S: Its Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: Id like to confirm your reservation. A single room with a front vi
6、ew at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been settled then. Good-bye. J: Good-bye.,Dialogues,J=Jane (Receptionist) S=Stephen Nobel (Guest) J: 下午好,天天酒店房间订房处 S: 我想预订一间下周三的单
7、人房 J: 好的,先生一间下周三的单人房,5月9日,您要临街的房间还是不临街的呢? S: 价钱有什么不一样吗? J: 临街的单人房每天是人民币380元,不临街的单人房每天是人民币330元 S: 那我要一间临街的单人房吧 J: 您打算在这里住多长时间呢? S: 我将在星期六早上离店 J: 先生,那应该是三个晚上,请告诉我您的名字 S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您您什么时间会入住呢? S: 我想大约是下午三点钟吧 J: 我想再一次确定一下您的预订您要预订一间时间从5月9日星期三到5月12日星期六共三个晚 上,价钱为人民币每晚380元的临街单人间我的名字是简,
8、我们期待下个星期三见到您光临 S: 好的,一切都办妥了,再见 J: 再见,接待预订,Dialogues,J:Good afternoon. Welcome to Tiantian Hotel, May I help you? S:I want a double room with a bath. How much a day do you charge? J:It is one hundred and fifty Yuan a day including heating fee but excluding service charge. S:Its quite reasonable. J:Ho
9、w long do you intend to stay in this hotel? S:For three nights.,Reservations for a Friend 代朋友预订,J=Jane (Receptionist) S=Stephen Nobel (Guest),Dialogues,J:May I see your passport, please? S: Oh, yes, Im going to fill in the registration form right now. Can I book a single room for my friend as he wil
10、l arrive in Beijing tomorrow morning? J:Sure. Here is the form for reservations. Would you mind filling in this form and paying one hundred Yuan in advance for him? S:All right. Here is one hundred Yuan. J:Thank you. Here is a receipt for paying in advance. Please keep it.,Dialogues,J: 下午好,欢迎光临天天酒店我
11、能为您做些什么? S: 我想订一间带有浴室的双人房请问你们每天的房价是多少呢? J: 每天是人民币150元,包括取暖费,但不包括服务费 S: 这个价钱很合理 J: 您打算在我们酒店住多长时间呢? S: 三个晚上 J: 我可以看一下您的护照吗? S: 哦,可以,我现在就填写登记表我朋友明天早上就会到达北京,我可以代他预订一间 单人房吗? J: 当然可以这是预订登记表您是否介意帮您的朋友填写这个表格,并且先垫付人民 币100元呢? S: 好的,这是垫付的100元 J: 谢谢这是您垫付金额的收据,请保存好,代朋友预订,J=Jane (Housekeeper) S=Stephen Nobel (Gue
12、st),Dialogues,J:Room Reservations. Good morning. May I help you? S:Yes, I have some friends coming to China and they want me to book them a triple room for October 9th. J:Just a minute, please. Im sorry, sir. Were fully booked up on that date. S:Oh, thats too bad. J:Im sorry, were rather full at the
13、 moment. Can I recommend you to another hotel? S:Yes, thanks. J:OK. I would suggest that you try the Tiandi Grand Hotel.,We Are Fully Booked 客房已满,J=Jane (Receptionist) S=Stephen Nobel (Guest),Dialogues,S: Do you mind telling me what Tiandi Grand Hotel is like? J: Well. It is one of the biggest hotel
14、s in this city. It is rated as a four-star hotel. It is as comfortable as ours. And it is also as convenient as ours. Furthermore, you can go shopping near the hotel. S: Thank you. It is very kind of you J: Its our pleasure. S: And can you tell me the phone number of Tiandi Grand Hotel? J: Of course
15、. The phone number of Tiandi Grand Hotel is 010-68687878. S: I really appreciate your help. See you. J: You are welcome. Thank you for your calling. See you.,Dialogues,J=Jane (Receptionist) S=Stephen Nobel (Guest) J: 早上好,订房部我能为您做些什么呢? S: 我有几个朋友要来中国,他们想让我帮忙预订一间10月9日的三人房 J: 请稍等一下先生,很不好意思那天的客房都已经预订满了 S
16、: 哦,那太糟糕了 J: 真的很抱歉我们那个时间客房都预订满了我可以为您推荐另一家酒店吗? S: 好的,谢谢了 J: 我想给您推荐天地大酒店 S: 您能告诉我天地大酒店的情况吗? J: 好的它是我们城市里最大的酒店之一它被评为四星级的酒店它和我们酒店一样舒适 还有,和我们酒店一样交通很便利而且,您还可以在酒店附近进行购物 S: 谢谢你了你真的太好了 J: 不用客气的 S: 你可以告诉我天地大酒店的电话号码吗? J: 当然可以的,天地大酒店的电话号码是010-68687878 S: 我真的很感谢您的帮助再见 J: 不用谢谢谢您的来电再见,客房已满,Dialogues,单人房,a single room,背面,rear view,
