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1、,Unit 4 Inquiry 询 盘,大连理工大学电子音像出版社,世纪商务英语 外贸函电,Basic Knowledge Concerned,Letter-writing Guide,Other Commonly Used Expressions and Sentences,Sample Letters,Practical Training,Part One,Part Two,Part Three,Part Four,Part Five,Contents,http:/,Part One,An inquiry is a request for information on goods. Whe
2、n business people intend to import a product, they send out an inquiry to an exporter. It may ask for a quotation or an offer for the goods they wish to buy or simply request for some general information regarding these goods. An inquiry can be made by written correspondence, such as a letter, teleg
3、ram, telex, fax, e-mail or verbally by talk in person. Inquiries from regular customers may be very simple in content, in which only the name and/or specifications of the commodity will be mentioned. Other inquiries may include great details such as the name of the commodity, quality, specifications
4、, quantity, terms of price, terms of payment, time of shipment, packing method, etc. required by the buyer so as to enable the seller to make proper offers.,1. An Inquiry,Part One,An inquiry received from abroad must be answered fully and promptly. The reply to an inquiry can be regarded as an OFFER
5、 if you state all the terms and conditions as requested. (Detais as per Unit 5) If there is no stock available for the time being, you should acknowledge the inquiry at once, explaining the situation and assuring that you will reply to it once a supply becomes available. If the inquiry is from an ol
6、d customer, express how much you appreciate it. If it is from a new customer, say you are glad to receive it and express the hope of a future business relationship. In a word, the reply to an inquiry should be prompt and courteous and cover all the information asked for.,2. The Reply to an Inquiry,P
7、art One,General Inquiries: If the importers want to have a general idea of the commodity, which the exporter is in a position to supply, they may make a request for a pricelist, a catalogue, samples and other terms. This is a general inquiry. Generally, it is also a first inquiry without first writi
8、ng a letter to establish business relations Specific Inquiries: If the importers intend to purchase goods of a certain specification, they may ask the exporter to make an offer or a quotation for specific goods. That is an specific inquiry.,3. Categories of Inquiries,Part One,1) General inquiry A ge
9、neral inquiry usually includes the following contents: a. Telling addressees the source of information and making a brief self-introduction b. Indicating the intention of writing the letter, i.e. to ask for a catalogue, samples or a pricelist. c. Stating the possibility of placing an order and expec
10、tation of an offer 2) Specific Inquiry A specific inquiry usually includes the following contents: Indicating the names and descriptions of the goods inquired for, including specifications, quantity, etc. Asking whether there is a possibility of giving a special discount and what terms of payment an
11、d time of delivery you would expect. Stating the possibility of placing an order and expectation of an offer.,4. The Main Contents of a Letter for Inquiry,Part Two,Part Two,Part Two,Part Two,Part Two,Part Two,Part Two,Part Two,Part Three,Expressions (1),1. be in the market for ; be considering the p
12、urchase of 拟购 be desirous of ; desire; be interested in 想要(买) 2. to make /send sb. an inquiry for ; to inquire (for) 就向某人询盘 3. illustrated catalogue 带有图片说明的目录 4. Please state the terms of 请说明的条款 5. This is in reply to ones enquiry of 兹答复某人时候的询盘 6. date of delivery 交货期 7. l owest price; best price; f
13、avourable price; rock bottom price; competitive price;reasonable price；fair price 最低价；最佳价；最优惠价；底价；竞争价；合 理 价；公平价 8. place an order with sb. (for sth.) 向某人订购(某物)；（就商品）向某人下订单 9. regular order；regular supply；bulk buying 定期购买；定期供应；大量购买,Part Three,Expressions (2),10. special discount 特别折扣 11. available fr
14、om stock；offer from stock；have goods in stock 供现货；有现货 12. make/ cable sb. an offer for 就商品给某人发盘/以电报的形式发盘 13. up-to-date price list; latest price list 最新价目表 14. as specified below; as stated below 规格如下 15. ready market；ready buyers 现成的市场，成熟的市场；现成的买主 16. the taste of the market 市场需求/品味/偏好 17. captione
15、d goods 标题商品(标题中提到的商品) 18. to be under offer; to be on sale (商品)在出售中 19. steady demand 稳定的需求,Part Three,Typical Sentences (1),1. Inquiring for the full details of particular goods in courteous phrases. (用客气的表达询问某种商品的详细情况) (1) Will you please send us your illustrated/ latest catalogue and full detail
16、s of your prices and terms of payment, together with samples. (2) Please send me a description of your electric hedge trimmers. (3) There is a steady demand for stainless steel tableware at our end. Will you please send us your catalogue together with a detailed offer? (4) We have seen your advertisement in Chinas Foreign Trade and would be glad if you will sen
