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1、旅游专业英语测试题II（Chapter3-5）（本试卷测试内容为第二章第三小节至第五章）班级_ 姓名_ 成绩_Part one: Translate the following expressions.Task one: Translate the following expressions into English:（10 points）1. 茶艺表演 2. 品茶3. 色、香、味 4. 餐饮业 5. 在自助餐厅 6. 外币兑换水单 7. 结账 8. 团队预订 9. 健身中心 10. 楼层服务员 Task two: Translate the following expressions int
2、o Chinese:（10 points）1. be open around the clock 2. build up ones health 3. local specialities 4. luggage claim checks 5. paper cuts and embroidery6. front desk 7. travelers checks 8. turn-down service 9. reservation form 10. one-price shop Part two: Translate the following sentences into English: (
3、20 points)：1. 饮茶已成为每一位中国人生活中不可分割的一部分。2. 我想为与会的客人预定一些房间。3. 请坐。给您菜单。我一会儿就回俩为您点菜。4. 非常高兴你们选择本店作为你们展览会的展地。.5. 我们饭店为客人提供各种服务以及多种娱乐设施。6. 这是兑换水单， 请签上您的大名，需要兑换的数量。7. 难道你不想给你的朋友们买些纪念品吗？8. 人们深信中国是美食王国之一。9. 川菜以麻辣口味而闻名。10.在中国， 昆曲的产生比其它的剧种历史要更悠久。Part three:Translate the following paragraph into Chinese: （20 poin
4、ts）Bitahai lake, which is also close to shangri-la, is regarded as a holy lake. in tibetan, bita means piece of land as soft as cattle hair and the locals often call the lake hai, or sea in chinese. I was endlessly surprised at the unexpected view on small meadow on the way from shangri-la county to
5、 the bitahai lake. on the vast grass carpet, various nameless small yellow flowers were blooming, besides, there were streamlets flowing gently on hills, and smoke from kitchen chimneys rising. Among the farmhouses, I was totally fascinated by the wonderful view before I reached the bitahai lake. wi
6、th leisureliness and serenity there, people all believed that it was the best place that jinn inhabit.Bitahai lake：碧塔海； cattle：牲口； meadow：草地; Streamlets：溪流; serenity: 祥和，宁静; jinn神仙译文：Part four: Reading comprehension: （20 points）Read the following passages and decide whether they are true ( T )or fal
7、se ( F). AAt your final destination, youd better examine your baggage for damage. If your baggage has been damaged, you can go immediately to the airline agent and demand the expense of repairIn this case, you will have to fill out a form. And be specific when describing the damage. If the airline s
8、hould lose your baggage, report the loss to the airline agent. The agent will be responsible for your loss.Dont worry about your baggage if it is heavy and you cant manage it. Porters are available at many airports. These people will carry your bags for you, though not free of charge.In case you are
9、 bumped from a flight for which you have a reserved ticket, and you were at the airport for check-in before closing time, the airline must pay you money unless they can get you a seat by bargaining with another passenger. If you have a confirmed reservation, and arrive at the airport on time, and yo
10、u are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money.1. If your baggage has been damaged, you can go immediately to the travel agent and demand the expense of repair.（ ）2. If the airline should lose your baggage, report the loss
11、to the insurance company.（）3. According to the passage, if the airline should lose your baggage, the agent will be responsible for your loss. ( )4. You have to manage it by yourself even if your baggage is heavy.（ ）5. If you have a confirmed reservation, and arrive at the airport on time, and you ar
12、e bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money.（ ） BSometimes we mistakenly proceed to resolve a problem based on what we THINK the customer was saying. This step of the process allows us to clarify and draw out information to
13、make sure that we understand the customers true concern. Examples of clarifying might include:“What I hear you saying isis that right?” “Can you tell me more about?”,“How may I help you.?”, “What were you hoping would happen?” Clarifying leads us to the appropriate solution in a more efficient manne
14、r. The next step is to present a resolution. Presenting a resolution is not a challenge if weve done the previous step properly. As we present the resolution, we want to state specifically what we are going to do for the customer. We may also offer alternatives. It is critical to understand your par
15、ameters what you CAN do for the customer and what you CANT do. The checkback is our opportunity to make sure that the customer is satisfied and feels good about the resolution. Examples of checkbacks include: “How does that sound?” , “What do you think about ?” , “Are you with me?” “Does that make sense?” , “Will that meet your needs?” and “Would that be satisfactory?”1. Sometimes we shouldnt take it for granted the real intention of a c
