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1、Practical Reading and Writing: Workplace Communication- Book 3 Unit 1 9. Practical Reading: Workplace Communication A. Read this text about cultural communication.The workplace often seems very international. Colleagues, customers, suppliers, investors and even owners may have different nationalitie
2、s. Being sensitive to different cultural expectations and behaviour helps maintain harmony in business.For example, North Americans expect to shake hands firmly. They maintain steady eye contact when they meet others and a smile shows pleasure and good nature. They like almost a meter of personal sp
3、ace and are casual about business cards.Asians often smile when they are happy, sad, angry, frustrated, embarrassed or even confused. They think a lot of eye contact is disrespectful and they are used to limited personal space. They consider business cards to be very important, studying them serious
4、ly and referring to them during meetings. Handshakes are likely to be brief.Men from the Middle East may not be comfortable shaking hands with women. They may smile to help prevent conflict rather than as a greeting and they are more comfortable in crowds than are Americans.Of course, all these exam
5、ples are generalizations and may not be true of all people from each culture. However, it is interesting to learn about other cultures and very useful when working for an international company.Personal space = the area immediately around a person in which others should not intrude.Eye contact = look
6、ing into the eyes of another person, it is different from staring but more than just looking.A generalization = something affecting most people.B. Complete the boxes. Put N/K (Not Known) if you dont have the information.NationalityWhen/Why smile?How much eye contact?What type of handshake?How import
7、ant are business cards?How much personal space?AsianNorth Americans Middle EasternC. Answer the questions1. If an American steps back to create more space in a lift, who is most likely to feel uneasy?2. If an Asian does not make eye contact when being introduced, who might feel uncomfortable?3. If a
8、 man refuses to shake hands with a woman, where might he come from?To the point = relevant, conciseSlang = local or regional language used between close friends.Jargon = words used by a particular group which are unlikely to be understood by others.Acronyms = letters for words 10. Practical Writing:
9、 Workplace communicationA. To avoid misunderstandings when writing in the workplace:1. Keep letters and messages short and to the point.2. Use short sentences.3. Use a new paragraph for each topic.4. Avoid slang, jargon and acronyms.5. Do not shorten words as you do in speech, e.g. It is not Its.6.
10、Give specific times and dates. B. Pair Work: Discuss with your partner why saying that something will be done or will arrive soon is not very helpful in the workplace.C. Identify the potential misunderstandings in the following message? The cut date for the first ship is 10/9/12. Ill let you know ab
11、out the second ship asap.D. Written language is usually more formal than spoken. Look at the vocabulary shift below. See how the formality of language can be changed to suit the purpose.Formal / Informal Business English academic formal plain Englishletters spokenwriting reportsto family languageand
12、 friendsE. Re-write the reply email. Use the information above to make it more formal and helpful. Hi TonyThanks for your email of 6th May.Im gutted that youve a problem with the air conditioner unit you bought from us.Its a shame but the engineer is on holiday. Hell inspect the machine soon.So sorr
13、y.MaryDear Sir/Madam,I bought an air conditioner unit, model FY417, from you last month. Unfortunately, it is overheating and making a rattling noise.Please would you send an engineer to repair it.I look forward to hearing from you.Yours faithfully,Tony Williams ComplaintReplyKEY: Book 3 Unit 1Readi
14、ng B. NationalityWhen/Why smile?How much eye contact?What type of handshake?How important are business cards?How much personal space?AsianTo show he is happy, sad, angry, frustrated, embarrassed or even confused. Not muchbriefVery importantlimitedNorth AmericanTo show pleasure and good natureSteady,
15、 a lotfirmNot very importantA meterMiddle EasternPrevent conflictN/KNot with womenN/KLess than AmericansC. 1. An Asian2. A North American3. The Middle EastWriting: C.Cut date is jargon for cut-off date or deadline.Ship is slang for shipment.10/9/12 would mean something quite different to a European, Asian or American.Ill is an ab
