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1、Unit 3 Robots Task,make breakfast,iron his clothes,prepare his lunch box,do all the housework,go shopping at the supermarket,prepare dinner,tidy up after dinner,Questionnaire: Your ideal robot What do you look for in a robot? How long do you expect your robots batteries to last? 2 days 1 week 2 mont
2、hs 2. How long do you think your robot should work? 8 hours a day 12 hours a day 24 hours a day 3. What do you want your robot to help you with? homework cooking cleaning 4. How often do you think your robot should be checked? never every 3 months every 6 months,Discuss with your group members and c
3、omplete it.,Daniels ideal robot What do you look for in a robot? How long do you expect your robots batteries to last? 2 days 1 week 2 months 2. How long do you think your robot should work? 8 hours a day 12 hours a day 24 hours a day 3. What do you want your robot to help you with? homework cooking
4、 cleaning 4. How often do you think your robot should be checked? never every 3 months every 6 months,What is Daniels ideal robot like?,Daniels robots batteries should last 2 months.,His robot should work 24 hours a day.,Daniel wants his robot to help him with homework.,He thinks his robot should be
5、 checked every 6 months.,Dear Sir/Madam, Robot model number HUGO234BB Two weeks ago, I bought a robot from your shop. However, I am not satisfied with it at all. First of all, I am unhappy with its batteries. They last for one week at most, so I have to change them often. I think they should last fo
6、r at least _. I think a robot should work _, and I want my robot _. However, this robot is very lazy. I need to give it instructions all the time. Otherwise, I need to do everything myself.,2 months,24 hours a day,to do homework for me,The quality of this robot is not up to standard either. A good r
7、obot should only need checking _. My robot has already stopped working completely. I do not know what is wrong with it. I regret having bought a robot like this. I would like to get my money back. Yours faithfully, Daniel Chen,every 6 months,Daniel Chen,HUGO123BB,two weeks ago,batteries, type of wor
8、k, quality,Task 1: Read the complaint letter quickly and fill in the form.,last for one week at most,last for at least 2 months,lazy, give it instructions all the time,work 24 hours a day, do homework for him,not up to standard, has stopped working completely,need checking every 6 months,regret havi
9、ng bought it, would like to get his money back,Task 2: Learn more about the letter,Dear Sir/Madam, Robot model number HUGO234BB Two weeks ago, I bought a robot from your shop. However, I am not satisfied with it at all. First of all, I am unhappy with its batteries. They last for one week at most, s
10、o I have to change them often. I think they should last for at least 2 months. I think a robot should work 24 hours a day, and I want my robot to do homework for me. However, this robot is very lazy. I need to give it instructions all the time. Otherwise, I need to do everything myself. The quality
11、of this robot is not up to standard either. A good robot should only need checking every 6 months. My robot has already stopped working completely. I do not know what is wrong with it. I regret having bought a robot like this. I would like to get my money back. Yours faithfully, Daniel Chen,what you
12、 are unhappy with, when you bought it and what you think of it,tell the differences between your ideal robot and the real robot, why you are unhappy with it,how you plan to deal with it,Task 3: How to write a complaint letter,How many ways does the manager of the robot shop offer to solve Daniels pr
13、oblems?,They can send Daniel a new robot, or Daniel can get his money back.,Two.,Discussion,What should Daniel do with the problem?,Daniel should accept a new robot because ,Daniel should get his money back because ,We are sorry to hear that We understand why you are so angry. We hope Please let us
14、know We look forward to hearing from you soon. .,Useful expressions,Advice,When we receive a complaint letter, we should send a reply immediately.,2. We should pay attention to our words when we are explaining something.,3. We should find out ways to deal with the problems.,Susan上周买了一台手机，型号NKZ03，但在使用中碰到了一些问题，她发现这台手机与店家所作的承诺不相符。请你以Susan的名义给店家写一封投诉信。要点包括： 电池最多只能用一天；Susan认为应该至少能用两天。 2. 不能拍照和收发短信，不能上网搜索信息；商家承诺 3. 手机质量达不到标准，手机系统经常出故障。 4. Susan的要求（自拟两点）,Review different ways to write a complaint letter and a reply. 2. Help the manager write a reply to Susan.,
