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1、Two points for clarification:1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you basing on the actual shipping cost.2. Shipping time: because you bought the item from opposite side of the earth, it needs time to ship and the duration on its way
2、 to you is out of control. What under our control is that we will ensure ship the item within certain biz days as described in item listing.1. 当收到买家的付款以后Dear valued customer,Your payment has been received for the following item. We will ship it within _ business days as promised. After doing so, we
3、will send you a notification letter, with tracking number information if applicable. 2. 当物品发出以后A. （如果使用的挂号运输方式，如EMS或者挂号小包）Dear valued customer,The postman just picked up YOUR item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please dont hesitate to contact us
4、. Here is the tracking number of your parcel , and you can logon www._.com （官方查询网站）to view the updated shipment, which will be shown in 1-2 business days.Here are some Kind Reminders from eBay on rating sellers postage time and shipping charge: http:/ We warmly welcome your feedback.Thanks again for
5、 your great purchase and great understanding. We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.Yours Sincerely,Seller Name or ID 1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO MAIL THE ITEM, NOT THE TIME IT TOOK YOU
6、TO RECEIVE THE ITEM. You shouldnt hold sellers responsible for delays in mail services, international custom delays or for the time it took for your payment to clear.2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging materials costs and a rea
7、sonable handling fee to cover the sellers time and direct costs associated with postage. For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws. B. （如果使用的是不挂号小包）Dear valued customer,The postman just picked up YOUR item f
8、rom our office. (We will write you another e-mail later to prove we shipped the item) It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us. We shall do whatever we can to help you.Thanks once again for your great purchase. We sincerely hope our i
9、tem and customer service cangive you the BEST BUYING EXPERIENCE on eBay.Thanks once again for your great purchase. We sincerely hope our item and customer service cangive you the BEST BUYING EXPERIENCE on eBay.1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO MAIL T
10、HE ITEM, NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM. You should not hold sellers responsible for delays in mail services, international custom delays or for the time it took for your payment to clear.2. When rating the seller on postage and handling charges, remember that sellers may charge actual
11、 packaging materials costs and a reasonable handling fee to cover the sellers time and direct costs associated with postage. For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.C. 寄出证明（作为无法在网上查询的包裹的跟Yours Sincerely,Se
12、ller Name or ID3. 货物发出后的第10天（针对于无法在网上查询的包裹）Dear valued customer,Nearly 10 days have passed since your item was shipped. It should be soon to come to you. (In normal conditions, it takes around 10-21 days from CN to USA)When you receive it, we sincerely hope that you will like it and appreciate our c
13、ustomer services. If you have anything you feel unsatisfied with, please do tell us. So we can know what we should do to help you. In the meantime, we will get to know where we should improve.If you are satisfied, we sincerely hope that you can leave us a positive comment and four 5-star Detailed Se
14、ller Ratings, which are of vital importance to the growth of our small company.Besides, PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Like what we said before, if you are not satisfied in any regard, please tell us.Thanks once more for
15、 your purchase. Yours SincerelyLinda4. 货物发出后的第20天（针对于无法在网上查询的包裹）20 days have passed since your item was shipped. Have you received it? (In normal conditions, it takes around 10-21 bussiness days)If you havent received your item and this situation lasts to the 30th day, please do contact us. A FULL REFUND will be issued to you with NO EXCUSE. We do not want to give you a bad buying experience even when the shipping is out of our control.But if you receive it, we sincerely hope you can leave us a positive comment and four 5-star Detailed Seller Ratings if you like it and appreciate our
