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1、系部_ 班级_ 姓名_ 学号_-密-封-线-20162017学年第一学期期末考试民航客舱服务实用英语试卷(A)（时间90分钟 满分100分）（适用于领航专业学生）题号一二三四五六合计核分人复核人分数阅卷人一、短语测试（10分，每题0.5分）阅卷人得分1. 海关规定 11.中转旅客2. 信用卡 12.摆渡车3. 胸口疼 13.安全措施4. 受伤区 14.咨询台5. 客舱压力 15.入境表格6. 氧气瓶 16.移民检查7. 防冲撞姿态 17.私人物品 8. 迫降 18.到达大厅9. 联程航班 19.报关物品10. 备用航班 20.广播系统二、实用句型测试（20分,每题1分）。阅卷人得分1. 先生，
2、您要购买免税商品吗？_2. 我将为您算出汇率。_3. 您最好躺下休息。_4. 不用担心，应对这种情况我训练有素。_5. 您可以通过吞咽咀嚼糖果来减轻耳痛。_6. 打扰了，厕所有人吗？_7. 为了您的安全，请保持做好，系好安全带。_8. 我们机长已经决定紧急降落。_9. 目前我们还没有得到确切的离港时间。_10. 我们遗憾的告诉您本次航班直飞哈尔滨不再在天津中转。_11. 我们将在长沙待多久？_12. 我们必须等待直到广州天气好转。_13. 我们飞机正经历气流颠簸。_14. 我们当然安全。_15. 女士，感谢您的咨询。_16. 我确信它将会改善。_17. 打扰了，先生，请您填一下这个表格好吗？_
3、18. 当您通过海关时您将需要它._19. 请小心，让我来帮您下飞机。_20. 请注意您的脚下。_三、阅读理解题（20分）请把答案写在题前横线上阅卷人得分 1-5_6-10_ A Cabin attendants need to see that passengers seat belt are fastened tightly and that no smoking rule is observed.Then they will report the result of this check to the purser.Special care must be taken in checki
4、ng the belts of certain types of passengers ,especially the elderly,handicapped passengers,unaccompanied minors and others. When there are infants among the passengers ,cabin attendants should ensure that infants are seated so that there are sufficient oxygen masks for all the passengers in the row.
5、For small children, it is recommended that a blanket be placed behind them so that the seat belt can hold them more securely. Other checks that must be made are:confirming that all compartments,cars and containers are locked and that they are secured by stopped where these are fitted,confirming that
6、 window shades are open for take-off,and that all trays are stowed and the seat backs are in the upright position.1. Before taking off cabin attendants do the safety check and inform _ of the result.A. the captain B. the purser C. the controller D. the flight engineer2. When checking the seat belts
7、of passengers ,cabin attendants should take special care of _.A. the elderly B. handicapped passengers C. Unaccompanied minors D. All of the above 3. Which of the following statement is not true? A.Cabin attendants can give the small children a blanket to place behind them. B.passengers must fasten
8、their sear belts tightly when taking off.C.Unaccompanied minors are permitted to travel by air alone. D.When in an emergency,the infants can not have enough oxygen masks.4. Other “checks”should be made before take-off except_.A. Confirming that all compartments are locked. B. Confirming that all car
9、ts and containers are empty. C. Confirming that window shades are open. D. Confirming that all trays are stowed.5. For take-off, passengers seat belt should be _ A. in the upright position. B. inclined forward C. Very clean D. Kept balance B Duty free sales are very important to Airlines.They represent(占据) eight percent of the total world trade of duty free sales.However, last year represented a reduction（缩减） of 0.3% from the previo
