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1、高级分析师职位描述文件职位识别信息职位名称Senior Business Analyst所属部门Contact Center职位编号所在城市工作地点出差要求无偶尔经常常驻版本号生效日期工作网络关系直接上级职位Sr. VP, Contact Center汇报职位直接下级职位0人员管理权限薪酬无 建议权 决定权直接下级人数0绩效无 建议权 决定权直接管辖团队0配备无 建议权 决定权业务指导职位其它部门经理, COO对职位产生影响的外部机构Finance受到职位影响的外部机构Finance任职资格教育程度University degree with business and statistics r
2、elated degree专业方向Contact Center sales & marketing工作经验More than 3 years experience in finance, business analysis. Experience in market research an advantage行业经验Sales & Marketing培训经历管理技能专业技能 Statistical analysis通用技能 Report writing 职位目的与职责职位目的（存在的理由，限制和目标）To analyze and report productivity and ROI of C
3、ontact Center operation职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类战略层面战术层面操作层面 To make use of monthly and yearly statistical and management data to analyze and report productivity per seat and per post To initiate reports and recommend plans and actions from time to time to maximize ROI of contact center operation To bench-mark performance with world class contact center To report ROI on special projects e.g. merger & acquisition and Capex investments Supervisor assessment Quality of analytical reports
