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1、Lesson Eight,Facility Management,Part I Conversation,1.My Toilet Was Plugged,(The following is a telephone conversation between Mark, the maintenance supervisor and Lisa, a ten-,ant.),Mark:Good morning, Maintenance Department.,Lisa:Good morning, This is Lisa, living in Number 268. My toilet was plug
2、ged this morning. Could you please send your plumber to unstop it?,Mark:OK. Let me put it down. Lisa, number 268,toilet was plugged. How about 3:00 pm this after- noon? Will you be available at that time?,Lisa:No problem. I will wait. Thank you.,Mark:We are always at your service. Bye.,2.The Air Con
3、ditioner doesnt Work Properly,(The following is a telephone conversation between,Robert, the maintenance supervisor andLucy, a property owner.),Lucy:Hello, is that Maintenance Management De- partment?,Robert:Hello, this is Robert, maintenance supervi- sor speaking. What can I do for you?,Lucy:Im Luc
4、y, the owner of Building 15, Gate 3, 4th floor, Room 442. This morning I found the air conditioner in my house doesnt work properly.,Robert:Would you please explain more exactly?,Lucy:This morning when I turned on the air condi- tioner, it sounded strange at first, and then it,stopped working after
5、about 5 minutes.,Robert:Oh, I see. Please dont try it again until the repairman get it repaired.,Lucy:No, I dare not try it again. Thank you for kindness.,Robert:Well, your phone number, please?,Lucy:My telephone number is 33508462.,Robert:OK. But now we are short of personnel and all the repairmen
6、are busy. Could you wait for a while?,Lucy:No problem.,Robert:I assure you, well send a repairman to,your house as soon as possible.,Lucy:Thank you very much.,Robert:You are welcome.,3.Basic Facilities of an Office Building,(Adam and David are working in the same compa- ny. During the break, they me
7、et in the lounge, talk-,ing about the basic facilities of an office building.),Adam:Hi, David. Nice to meet you.,David:Hi, Adam. Nice to meet you, too. How are you going with your work?,Adam:Very well, thanks. And you?,David:Not bad. Well, I want to ask you a question.,I think you can give me some i
8、deas about it.,Adam:So long as I know. What is your question?,David:I want to know about the basic facilities of an office building.,Adam:Wow, it is not as easy as I thought. You see, to keep a modern office building working properly,a lot of machines and equipment are required.,David:Of course. Ple
9、ase tell me more.,Adam:First, there is power, water supply and light- ing system.,David:Yes, and then?,Adam:Then, there is air-conditioning, cooling or,warming system. Also, there are transport facilities, such as elevators and escalators.,David:Anything else?,Adam:And, fire-fighting equipment, comm
10、unica- tion facilities, office equipment, cleaning facilities, recreational facilities are all necessary. Well, why,do you want to know about them?,David:No specific purpose. I can not imagine there are so many things. Im always wondering how a modern office building works.,Adam:They are all basic f
11、acilities. Without them, a modern office building can not operate.,David:Thank you for your help. I will go to see them by myself if possible. Its time for us to go back for work now. See you later.,Adam:See you later.,Exercises,1.Fill in the blanks with proper words to finish the,whole conversation
12、.,Scene:Lucys home,Lucy:a property owner,Jack:a repairman,Jack:Good afternoon, madam. Did you call for air conditioner reparation?,Lucy:Yes, its me. It doesnt at all.,Jack:Oh, where is it?,Lucy:Its right in the bedroom.,Jack:Could you describe the problem?,Lucy:Yes. This morning when I it on, I foun
13、d the sound of the machine is strange. Then af-,ter 5 minutes, it doesnt work .,Jack:I see. Could you bring me a chair I can reach it?,Lucy:OK. Please wait a minute.,Jack:Thank you.,Lucy: it is.,Jack:Oh, Im afraid the engine .,Lucy:So can you fix it right now?,Jack:Oh, sorry, I . I must take it to t
14、he repair department and get it .,Lucy:I see. How do you think it will take?,Jack:About 4 hours, I think. Anyway, I will,my best.,Lucy:Thank you.,Jack:You .,2.Translate the Chinese sentences into English to finish the whole conversation.,A:Hello.(我是维修管理部的主管王明。有事需,要帮忙吗?),B:Hello.(我是李莉,住在25号楼,3单元,5层,5
15、51房 间。今天早上,我家的马桶堵了,您能找个水管工 来帮我捅开好吗?),A:OK.(只是我们暂缺人手,您能稍等一会儿吗?),B:No problem. But I can not wait too long. You,see, we have to use them.,A:Yes, of course.(我向您保证,我们会尽快派一位 水管工过去。),B:Thank you very much.,A:You are welcome.,Part II Text,FacilityManagement,In business,facility management is the management
16、 of buildings and services. The services are some- times considered to be divided into “hard services ” and “soft services”; hard services include such things as ensuring that a buildings air con-,ditioning is operated efficiently, reliably, safely and legally; soft services include such things as ensur- ing that the building is cleaned properly and regu- larly or monitoring the performance of contractors (e.g. builders, electricians). The term “facility m
