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1、,TRAINING ACADEMY,ROOM SERVICE MODULE “How to place an Order” F&B SERVICE 03-12,Introduction (前言),At Hyatt Regency Dongguan Placing an Order in the Kitchen is a very important task. 在东莞松山湖凯悦酒店把点单送入厨房是一件很重要的事 We have to maintain our service standards in order for us to retain our Customer. 我们必须保持我们的服
2、务标准为的是留住我们的客人,wow,This forms the base for a 这一切源自,Introduction (前言),experience at Hyatt Regency Dongguan. 莅临东莞松山湖凯悦酒店的独特体验,Objective (目标),By the end of this Session, our Objective is to ensure that you have learned “How to place an Order (service Employees)” with Confidence, and according to our Def
3、ined standards. 在本次课程的结尾，我们的目标是确保你能按照我们讲授的标准学会“如何处理一份点单” Any Questions? 有什么问题吗?,1. Obtain Order Slip(获得点单纸),Where do we obtain the Order slip? 我们在哪里获得点单纸 From the Kitchen printer 从厨房打印机 What do we do with the Door Slip? 我们怎样处理点单纸 Read the Order Slip thoroughly and understand it 彻底的理解点单纸 Identify app
4、ropriate kitchen for the Order 识别点单给适当的厨房,2. Proceed to the Kitchen pass(通过厨房),What do we need to do before proceeding to Kitchen pass? 在我们把点单送入厨房前我们须要做什么 Read through the Captain Order; understand the kind of cuisine to be ordered. E.g. Chinese cuisine or Western cuisine 彻底理解点单;理解点单烹饪的种类.如: 粤菜或西餐,3
5、. Place the Order (放置点单),How do we say when placing the Order? 当处理点单时我们怎么说 Speak clearly and politely 讲话清晰有礼貌 Say “Chef, new order please” Eg.1 Chicken Rice and 1 Sirloin steak, medium 如”厨师,有新的点单”一份鸡饭和西冷牛排,五成熟,3. Place the Order (放置点单),What do we need to ensure when placing the Order? 当我们处理点单时应该确保什么
6、 For Vietnamese food, face Vietnamese kitchen to order 如越南菜,给越南厨房点单纸 For Western food, face Western kitchen to order 如西餐,给西餐厨房点单纸,3. Place the Order(放置点单),What do we do if there is a special request or cooking style on the Order slip? 如果有一个特殊要求或烹饪方式在点单上我们怎么做 Speak to the Chef personally and explain
7、in details 亲自和厨师说并且解释细节 What do we need to ensure after placing the Order to the Chef? 在把点单纸交给厨师后我们需要做什么 Ensure that the Chef acknowledged the Order 确保厨师确认点单,4. Place Captain Order(放置点单),What do we need to do after placing the Order? 处理点单后我们需要确保什么 Slot Captain Order into appropriate holder 点单纸夹如适合的固
8、定器,5. Leave the Kitchen (离开厨房),When do we leave the Kitchen? 我们何时离开厨房 After the food order has been placed 当事物点单摆放之后,Checking the Standard(检查标准),Q: Where do we obtain the Order Slip? 我们在哪里获得点单纸 Q: What do we do with the Door Slip? 我们怎样处理点单纸 Q: What do we need to do before proceeding to Kitchen pass?
9、 在我们把点单送入厨房前我们须要做什么 Q: How do we say when placing the Order? 当处理点单时我们怎么说,Checking the Standard(检查标准),Q: What do we need to ensure when placing the Order? 当我们处理点单时应该确保什么 Q: What do we do if there is a special request or cooking style on the Order Slip? 如果有一个特殊要求或烹饪方式在点单上我们怎么做 Q: What do we need to ensure after placing the Order? 在把点单纸交给厨师后我们需要做什么 Q: What do we do after placing the Order? 处理点单后我们需要确保什么 Q: When do we leave the Kitchen? 我们何时离开厨房,Any Questions?,
