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1、Appearance, gestures & attitude,1,Appearance Gesture & Attitude,Appearance, gestures & attitude,2,Appearance,Appearance, gestures & attitude,3,Make-up,Female Natural look Male Clean look,Appearance, gestures & attitude,4,Hair,Wet look, frizzy, curly, extreme or dyed hairstyle is not permitted Female
2、 - Hair length off shoulder - Tied up using black accessories,Appearance, gestures & attitude,5,Hair,Wet look, frizzy, curly, extreme or dyed hairstyle is not permitted Male - Neatly groomed off the collar,Appearance, gestures & attitude,6,Mustache & Beard,Male Mustache or beard is not permitted Wel
3、l shaven at all times,Appearance, gestures & attitude,7,Jewelry,No Bracelets, bangles or anklets Necklace inside uniform No visible tattoos Conventional watches One ring only wedding/engagement Earrings Female One studded earring per ear Male No earrings,Appearance, gestures & attitude,8,Glasses,Con
4、servative style of glasses only No color contact lenses,Appearance, gestures & attitude,9,Uniform,Do not wear uniforms outside hotel No soiled uniforms Worn compliance with the departmental standard,Appearance, gestures & attitude,10,Name Badge,Worn at all times Worn on the left side,Appearance, ges
5、tures & attitude,11,Stockings & Socks,Female Black stockings / tights Male Black socks,Appearance, gestures & attitude,12,Shoes,Black leather shoes Polished and in good condition at all times No sandals, thongs, platform shoes, moccasins or other similar types,Appearance, gestures & attitude,13,Perf
6、umes & Deodorant,Moderation of perfumes or other fragrances Deodorant should be applied when appropriate,Appearance, gestures & attitude,14,Breath,Maintain fresh breath at all times Use breath freshener,Appearance, gestures & attitude,15,Personal Hygiene,Bath / shower daily Hair washed regularly and
7、 well groomed Wash hands after: Using toilet Coughing and sneezing Eating, drinking or smoking Touching your hair or soiled objects Cuts, burns, scratches should be covered with water-proof dressings,Appearance, gestures & attitude,16,Gestures,Stand straight and head high Eyes looking forward Smile
8、always Hands positioned in front when standing,Appearance, gestures & attitude,17,Attitudes,Always have a positive mind when serving guests Do not argue with guests Pay full attention to what guests say Always smile Have self motivation when working Help your colleagues Respect your direct superviso
9、r,Appearance, gestures & attitude,18,Dos & Donts,Appearance, gestures & attitude,19,Dos Donts,Use an open palm gesture when guiding directions,Point the direction to guest,Appearance, gestures & attitude,20,Dos Donts,Tie shoelace in back pantry,Tie shoelace at service area,Appearance, gestures & att
10、itude,21,Dos Donts,“Give way” to guest Walk on-side,Block the guest route Walk next to each other in the corridors,Appearance, gestures & attitude,22,Dos,Smile as you mean it,Appearance, gestures & attitude,23,Donts,Scratch any body part,Sneeze in public Touch your nose,Appearance, gestures & attitu
11、de,24,Donts,Run,Chat during services,Appearance, gestures & attitude,25,Donts,Eat or drink in front of guests or while doing services,Look at the mirror and groom your hair,Appearance, gestures & attitude,26,Donts,Use the guest toilet,Appearance, gestures & attitude,27,Donts,Do not: Use foul language Raise your voice,
