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1、,TRAINING ACADEMY,ROOM SERVICE MODULE “How to process a Cake Order” F&B SERVICE 03-18,Introduction (前言),At Room Service after taking a Cake Order from the Guest, it is very important that we should know how to process a Cake Order correctly. 在送餐部，点完客人的蛋糕单之后，知道如何正确处理蛋糕单是非常重要的。,wow,This forms the base
2、 for a 这一切源自,Introduction (前言),experience at Hyatt Regency Dongguan. 莅临东莞松山湖凯悦酒店的独特体验,Objective （目标）,By the end of this Session, our Objective is to ensure that you have learned “How to process a Cake Order” with Confidence, and according to our Defined Standards. 在本次课程结束后，我们的目标是确保你们学会依照凯悦的标准“如何处理蛋糕
3、订单”。 Any Questions? 有什么问题吗？,1. Prepare a Cake Order Form （准备蛋糕订单）,What do we need to ensure? 我们需要确保什么？ All details are completed 所有项目是完整的 There must be 4 copies attached to a completed Cake Order (white/pink/blue/yellow) 必需是完整的四联蛋糕单 （白、粉、蓝、黄）,2. Get authorised signature （获得批准）,Who is authorized to s
4、ign? 谁有权签字？ Any of the Chef De Partie (Bakery) 任何一位饼房主管,3. Make entry in advance Order Form（填写预订单）,Why do we need to make entry in advance Order Form? 为什么我们需要填写预订单？ Room Service is responsible for the delivery and service of the Cakes and accompanying order 送餐部负责送和服务蛋糕 Recheck all the Details entere
5、d 再次确认填入的信息,4. Distribute the Carbon Copies （分发复印联）,Which copy goes where? 各联送到哪里？ Pink copy to Chef Office 粉色联送到总厨办公室 Blue copy to Pastry Chef 蓝色联送到饼房主厨 White and yellow copy to keep as record in Outlet 白色和蓝色联留存本部门,4. Distribute the Carbon Copies （分发复印联）,How do we file the White/Yellow Copy? 如何把白色和
6、黄色联归档？ File according to collection date in the Cake collection file 根据蛋糕订单的日期存入蛋糕文件夹 Note: White Copy keep for Cashier 注意：白色联留给收银员,Checking the Standard (检查标准),Q: What do we need to ensure? 准备蛋糕订单，我们需要确保什么？ Q: Who is authorised to sign? 谁有权签字？ Q: Why do we make entry in advance Order Form? 为什么我们需要填写预订单？ Q: How do we distribute the copies? 如何分发不同的联？ Q: How do we file the White/Yellow Copy? 如何把白色和黄色联归档？,Any Questions?,
