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1、,TRAINING ACADEMY,ROOM SERVICE MODULE “How to pick up a Food Order” F&B SERVICE 03-07,Introduction (前言),At Hyatt Regency Dongguan the Service Employees need to know the pick up points of different preparation areas for food items. 在东莞松山湖凯悦酒店接待客人的员工需要知道在不同的准备区域拿取食物的要点 We need to pick up food at the r
2、ight time and from the right place to ensure that the quality and temperature of the served food is acceptable. 我们要在正确的时间从正确的区域拿取食物从而来确保服务的食物从质量和温度是可以被接受的,wow,This forms the base for a 这一切源自,Introduction (前言),experience at Hyatt Regency Dongguan. 莅临东莞松山湖凯悦酒店的独特体验,Objective (目标),By the end of this Se
3、ssion, our Objective is to ensure that you have learned “how to pick up a Food Order” with Confidence, and according to our Defined standards. 在本次课程的结尾，我们的目标是确保你能按照我们讲授的标准学会“如何获得食物点单”. Any Questions? 有什么问题吗?,1. Personal hygiene (个人卫生),What do we need to ensure? 我们需要确保什么？ Hands are clean and dry 手是干净
4、和干的,2. Stand by in the Kitchen (在厨房准备),Where do we standby in the Kitchen? 我们在厨房的哪里准备? At the pick up counter in the Kitchen 在厨房的取菜柜台 Food runner section 跑菜员区域,3. Check the Order (检查点单),How do we check the Order? 我们如何检查点单? Food items tally against Captains Order 食物项目与点菜单相互吻合 What information do we n
5、eed to check on the Order? 我们需要检查点菜单上的什么信息 Room number 房间号码 Correct dishes with necessary condiments 正确的器皿和必要的调味品 Quantities of each order 每个点单的数量,4. Place food items on Service Tray (将事物放在服务托盘上),What equipment do we use? 我们要用什么器具 A clean, dry Tray with Tray Cloth 一个干净,干的托盘和托盘垫 What do we use to pic
6、k up the Plates? 我们用什么去取盘子 A clean, dry Waiters Cloth 一块干净,干燥的服务餐巾,4. Place food items on Service Tray (将食物放在服务托盘上),What do we need to check? 我们需要检查什么? The plates are clean from finger marks and sauce drips 盘子是干净的没有手指印和酱汁的 Not chipped or cracked 没有缺口或者破裂的 Plates are hot when serving hot food items 服
7、务热的事物用热的盘子,4. Place food items on Service Tray (将食物放在服务托盘上),How do we place the food items on the Tray? 我们如何将事物放在托盘上 Place evenly and well balanced 平均和平稳的摆放 Do not over stack 不要过分堆叠,5. Leave Kitchen (离开厨房),How do we use the food cover? 我们如何用食物盖子 Place the food cover neatly on the rim of the plate so
8、 as to cover the dish entirely 将事物盖子整洁的放在盘子的中央以至于完全的盖住盘子,5. Leave Kitchen (离开厨房),What do we need to ensure after placing Food Covers? 摆放食物盖子之后我们要确保什么? Ensure a copy of the Captains Order is on the Tray 确保点菜单的副本在托盘上 Take it to the Room Service work station to load the dishes in the Hot Box 将事物送到客房送餐工
9、作台放入保暖盒内,5. Leave Kitchen(离开厨房),When do we leave the Kitchen? 我们何时离开厨房 When all dishes are properly placed on the tray with correct condiments 当所有的盘子及调味品正确摆放在托盘上 When order is confirmed with the Chef 当点单已经得到了厨师的证实,Checking the Standard (标准检查),Q: What do we need to ensure? 我们要确保什么? Q: Where do we sta
10、nd by in the Kitchen? 我们在厨房的哪里准备 Q: How do we check the Order? 我们如何检查点单 Q: What information do we need to check on the Order? 我们要检查点单上的什么信息 Q: What equipment do we use? 我们要用什么器具 Q: What do we use to pick up the Plates? 我们用什么来取盘子 Q: What do we need to check? 我们需要检查什么?,Checking the Standard (标准检查),Q: How do we place the food items on the Tray? 我们要如何将食物放在托盘上 Q: How do we use the Food Covers? 我们如何用事物盖 Q: When do we leave the Kitchen? 我们什么时候离开厨房,Any Questions?,
