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1、南开19春学期（1503、1509、1603、1609、1703）酒店业培训与人才发展（一）（二）（EI双语）在线作业-2 4、D 一、单选题共20题，40分1、以下属于培训方法角色扮演中第二个步骤的是A进行角色扮演B提供背景C参与者汇报D结束此环节本题选择是：A2、Which one of the following data collection method belongs to the category of Qualitative?ABenchmarkingBCommitteeCNominal group techniqueDHuman resources records本题选择是：
2、B3、Orientation is introductory instruction concerning a new environment or organization. This instruction generally helps answer employees questions inAJob?related issuesBCultural issuesCJob responsibilitiesDAll of the above本题选择是：D4、Numerous internal and external factors will influence your organiza
3、tional needs analysis. These include:AOrganizational needsBOrganizational opportunitiesCOrganizational threatsDall of the above本题选择是：D5、入职培训对酒店的益处是()A提升员工满意度B降低酒店投诉率C降低员工流动率D提供沟通平台本题选择是：C6、以下不属于组织分析中组织环境的分析内容的是A组织负责人对培训工作认可的支持程度B组织与法律、政策、内外审核等匹配程度C组织运营淡旺季、对培训的投入程度D组织部门中低绩效记录次数的程度本题选择是：D7、()stresses
4、that each step in the process be done in a particular order as the feedback from one step will provide the information to perform the next step.AHannafin Peck Design ModelBGerlach?Ely Design ModelCRapid Prototyping Design ModelDDick and Carey Design Model本题选择是：D8、Career opportunities in the hospital
5、ity training profession include:ADepartment?Level TrainersBProperty?Level TrainersCRegional and Corporate TrainersDall of the above本题选择是：D9、以下不属于培训中可以使用的辅助媒体的是A视频B图片C麦克风D学员姓名牌本题选择是：D10、Some standard practices you should use in costing a training project excludes:AUse a systematic approachBConsider t
6、he entire life of the projectCProvide documentation with dataDStart accumulating costs early本题选择是：C11、在实际工作场所进行的培训是()A一对一培训B在职培训C小组培训D离职培训本题选择是：B12、Evaluation decisions that are based on sound measurement practices can provide:AContinuous feedbackBComparisonsCAccuracyDAll of the above本题选择是：D13、以下不属于
7、观察法的特点的是A需要配合其他调查工具使用B是一种基本方法C时间短D需要对员工有所了解本题选择是：C14、()provides a means for both the trainer to improve the training and the learner to make better use of the training.AAnalyzeBDesignCDevelopDEvaluate本题选择是：D15、培训通常从三个主要方面节约成本来获得收益,以下不属于这三个方面的是A劳动力B运输C材料D设备本题选择是：B16、Besides department trainers, prope
8、rty trainers, and regional and corporate trainers, other specialized training roles in hospitality also include:AInstructional systems designerBWeb?based media developerCConsultantDall of the above本题选择是：D17、Competencies that are important for property trainers exinclude:AIndustry awarenessBOrganizat
9、ion understandingCUnderstand the qualities of effective employees and model/train those qualitiesDNegotiation/contracting skills本题选择是：C18、许多公司的企业大学作为利润中心,不仅培训内部员工,还对()进行培训。A内部高层经理B志愿体验者C内部主管D外部人员本题选择是：D19、() are relatively easy to write.AFill-in-the-blank questionsBTrue or false questionsCMatching q
10、uestionsDEssay questions本题选择是：B20、海上世界探险公园使用“T.R.A.I.N. ”首字母缩写方法进行在职培训。其中“i”代表的意思是()A想象工作环境B想象服务情景C模仿服务情境D模仿工作环境本题选择是：D二、多选题共15题，30分1、In hospitality, three “S” elements that trainers must train includeASalaryBStandardsCServiceDSafety本题选择是：BCD2、在进行课程设计时应考虑哪些方面A确定课程是否有助于使用技术B技术是关键C知识获取是关键D使用第三方支持系统本题选
11、择是：ACD3、Research on professional certification programs revealed common characteristics such as ()in certification programs professional associations offer.AAll seek to enhance professions by developing the competence of practitionersBNone provide basic entry into the professionCAll capitalize on th
12、e employees internal motivation to achieve technical competence and recognition by professional peersDAll require education and work experience in the chosen field in addition to competence in a body of knowledge, as demonstrated through an examination本题选择是：ABCD4、Training usually benefits operations
13、 by saving costs in three major areas, they are:AlaborBMaterialsCDeliveryDEquipment本题选择是：ABDifferent stages of the socialization process includeAanticipatory socializationBencounter stageCinsider stageDcheck stage本题选择是：ABC6、当一个入职培训项目评估说明成功的时候,为公司带来的的益处在于()。A员工流动率降低B公司收益增加C员工忠诚度更高D团队关系形成的更快本题选择是：ACD7
14、、What does professional development allow employees to do?AEarn moneyBMaintain their current positionCProvide mobilityDMake promotion a possibility本题选择是：BCD8、The position of instructional systems designer requires a number of competencies including:AA foundation in learning theory, including adult l
15、earning principlesBContent expertise, including a thorough working knowledge of job skills and performance expectations for varied positionsCEffective communication skillsDA comprehensive knowledge of and skills in using a variety of instructional methods本题选择是：ABCD9、通常进行培训需求评估的参与者包括A培训部门经理B员工本人C人力资源部门D员工上级本题选择是：ABCD10、Good listening involves distinct steps ofAPaying attentionBAttaching meaningCEvaluating the messageDRespondin
