《南开19春学期（1709、1803、1809、1903）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业辅导资料答案》由会员分享，可在线阅读，更多相关《南开19春学期（1709、1803、1809、1903）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业辅导资料答案（7页珍藏版）》请在金锄头文库上搜索。
1、南开19春学期（1709、1803、1809、1903）酒店业培训与人才发展（一）（二）（EI双语）在线作业 4、B 一、单选题共20题，40分1、下列在实际上脱离了ADDIE系统的设计模型是ADick和Carey设计模型BHannafin Peck设计模型C快速原型设计模型DGerlach-Ely设计模型正确答案是：C2、海上世界探险公园使用“T.R.A.I.N. ”首字母缩写方法进行在职培训。其中“i”代表的意思是()A想象工作环境B想象服务情景C模仿服务情境D模仿工作环境正确答案是：D3、()是企业中的业务骨干,也是管理阶层的最基层。A主管层B一线员工C临时员工D小时工正确答案是：A4、
2、培训通常从三个主要方面节约成本来获得收益,以下不属于这三个方面的是A劳动力B运输C材料D设备正确答案是：Bompetencies that are important for property trainers exinclude:AIndustry awarenessBOrganization understandingCUnderstand the qualities of effective employees and model/train those qualitiesDNegotiation/contracting skills正确答案是：C6、下列选项中()不属于主管层A主管B部
3、门经理C高级主管D领班正确答案是：B7、Which one of the following data collection method belongs to the category of Qualitative?ABenchmarkingBCommitteeCNominal group techniqueDHuman resources records正确答案是：B8、()is the systematic process of determining organizational gaps between ideal performance and actual performance
4、.AJob analysisBResource analysisCNeeds analysisDTask analysis正确答案是：C9、以下不属于访谈法的特点的是A可以有效了解员工需求B难以建立信任关系C可以充分沟通D可能会影响员工工作正确答案是：B10、()是一种有效的开展主管和管理层培训的方式。A专业培训B临场实践培训C酒店职业经理人职业资格认证D模拟培训正确答案是：C11、Which of the following is not an important factor in determining a successful employee orientation?ALanguag
5、e and cultural differences among employeesBVarying literacy levels among employeesCThe employee orientation spaceDConvenient reference material正确答案是：C12、以下不属于结果层评估中可以度量的内容的是A组织目标的实现程度B外部客户的满意度C供应商的满意度D内部员工的满意度正确答案是：C13、以下不属于视频媒体的优点的是A低成本B便于管理C可移植性D高互动正确答案是：D14、() are relatively easy to write.AFill-i
6、n-the-blank questionsBTrue or false questionsCMatching questionsDEssay questions正确答案是：B15、()are designed to ask the trainees how they feel about a number of different situations。AAgree-Disagree TestsBOpposing statementsCPro rata scalesDTeam effectiveness techniques正确答案是：A16、列哪个不是小组培训中学员的类型()A沉默型学员B破
7、坏型学员C消极型学员D主动型学员正确答案是：A17、Diversity is multi?faceted, incorporating differences in many areas, such asAcultureBgenderCsexual orientationDall of the above正确答案是：D18、Some standard practices you should use in costing a training project excludes:AUse a systematic approachBConsider the entire life of the
8、projectCProvide documentation with dataDStart accumulating costs early正确答案是：C19、Evaluation decisions that are based on sound measurement practices can provide:AContinuous feedbackBComparisonsCAccuracyDAll of the above正确答案是：D20、Besides department trainers, property trainers, and regional and corporat
9、e trainers, other specialized training roles in hospitality also include:AInstructional systems designerBWeb?based media developerCConsultantDall of the above正确答案是：D二、多选题共15题，30分1、The training of hotel management should focus on profit driving, so it should be recognized that the two sources of prof
10、it areAthe managementBthe supervisorsCthe front?line workerDthe guest正确答案是：CD2、成本收益分析的三个步骤是A计算成本B计算支出C计算收益D比较结果正确答案是：ACD3、在以下选项中,可以进行培训测量的主体有A培训师B培训项目主导者C基层经理D外部顾问正确答案是：ABCD4、Typical questions to be included in designing feedback mechanisms areAWhat do we need to know?BHow do we get the information?
11、CHow do we provide information to all people who need to have it?DHow do we get the feedback?正确答案是：ABC5、在计算投资回报时,可以采用的工具有A成本收益分析B成本效益分析C成本可行性分析D效益可行性分析正确答案是：ABC6、在酒店的培训中,培训师必须要培训的3“S”代表的是()。Astandards标准Bsale销售Csafety安全Dservice服务正确答案是：ACD7、以下属于组织层面培训需求分析的内容的是A组织目标B组织绩效C组织所处的环境D组织资源正确答案是：ABCD8、A job d
12、escription can be used inAPreparing for trainingBPreparing necessary stuffCOrienting and training a new employeeDEvaluating the employees performance on the job正确答案是：ACD9、Icebreakers help set the tone of a training session by:ACreating enthusiasmBCreating a friendly environment that is conducive to
13、interactionCStressing participantsDProviding a venue for exchange or interaction正确答案是：ABD10、材料成本一般可分为哪几个小类?A可消耗材料B易耗材料C易损材料D不可消耗材料正确答案是：AD11、以下属于行为层评估的研究内容的是A培训所学知识有多少应用到工作中?B工作技能提高了多少?C学员的态度转变对工作有多大帮助?D学员所学习到了什么知识？正确答案是：ABC12、在培训时培训师除了需要善于使用设备外,还需具备的特征有:A自信B积极地态度C在每次课程之前先练习D有改进想法的能力正确答案是：ABCD1iffer
14、ent stages of the socialization process includeAanticipatory socializationBencounter stageCinsider stageDcheck stage正确答案是：ABC14、Evaluation may not get done because:AManagement doesnt consider it important.BPeople dont want to do it.CTrainers have not yet received enough pressure to do it.DThere are
15、too many other things to do.正确答案是：ABCD15、以下可以引起参与者的兴趣的有A说明培训是否为强制性的B指出培训带来的进步C使用类比和隐喻D使用迷你案例来说明培训的益处正确答案是：ABCD三、判断题共15题，30分1、Effective cultural management can be taught to managers, and this can be done through an effective culture consultant.A对B错正确答案是：A standard rule of thumb is to use a minimum of three data collection methods.A对B错正确答案是：B
