《南开19春学期（1503、1509、1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业辅导资料答案》由会员分享，可在线阅读，更多相关《南开19春学期（1503、1509、1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业辅导资料答案（7页珍藏版）》请在金锄头文库上搜索。
1、南开19春学期（1503、1509、1603、1609、1703）客房部运营与管理（一）（二）（EI双语）在线作业 一、单选题共15题，30分1、Material safety data sheets are offered by( )AThe factoryBThe shopping which to purchaseCThe supplierDNon of the above正确答案是：A2、“DND”是指( )房态A请即打扫B住客房C请勿打扰D重要客人正确答案是：C3、( )是布件织物的质量标志之一。A颜色质量B耐洗次数C规格尺寸D厚薄程度正确答案是：B4、高温消毒属于( )。A物理消毒
2、B化学消毒C生物消毒D以上都不对正确答案是：A5、( )indicate how often items on inventory lists are to be cleaned or maintained.ARecycled Inventory listBFrequency schedulesCJob listDNon- of them正确答案是：B6、To establish par levels for all types of uniforms, the executive housekeeper needs to know( )AHow many uniformed personne
3、l work in each departmentBHow frequently uniforms need launderingCHow often uniforms need cleaningDAll of the above正确答案是：D7、Performance standard means ( )AA required level of performance that establishes the quality of work can be done.BA required level of work that establishes the quantity of work
4、can be done.CA requested level of performance that establishes the quality of work needs to be done.DA required level of performance that establishes the quality of work must be done.正确答案是：D8、下列哪个部门会提供迷你小冰箱(MINI BAR)服务( )A前厅部B客房部C餐饮部D客务部正确答案是：B9、酒店洗衣房的洗涤设备要求员工对多达( )种洗涤过程进行选择。A10B9C8D7正确答案是：A10、下列哪2个
5、部门通常是饭店最容易发生事故与伤害的部门( )APA与工程部B楼层与PAC工程部与保安部D客房部与工程部正确答案是：D1ommunication between housekeeping and engineering should be efficient so that most( ) repairs can be handled while the room attendant is cleaning the guest room.AMajorBMinorCImportantDEfficient正确答案是：B12、When we are cleaning the guestroom, w
6、e should collect recyclable items and place them in the correct container on your cart, such as:ANewspapersBAluminum cansCGlass bottlesDAll of the above正确答案是：D13、如有访客探访住店客人而客人不在,服务员应有礼貌劝其到( )等候.A客房B公共场所C楼面服务台D办公室正确答案是：B14、Front-of-the-house functional areas are those in witch employees have a great
7、deal of guest contact, such as( )AAccounting departmentBHousekeeping departmentCF&B departmentDHuman resources department正确答案是：C15、( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。A钙B铁C镁D磷正确答案是：A二、多选题共15题，30分1、Some examples of guest amenities including ( )Aafter shave lotionBcolognesCbody lotionDtooth paste正确答案是：
8、ABC2、Why is important to clean areas to a high standard( )ATo meet guest expectationsBTo achieve a high level of hygieneCTo meet safety regulationsDTo comply with legislationETo extend the life of items cleaned正确答案是：ABCDE3、The primary functions of housekeeping department includes ( )ACleaning guest
9、roomsBCleaning PACEstablish and maintain cleaning standardsDSelling guestrooms正确答案是：ABC4、Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )ACleaning cartBSpray window and glass cleanerCBowl brushDDusting solution正确答案是：BCD5、What chemicals do
10、 you use for cleaning? ( )ADetergentBAbrasive cleanersCDisinfectantsDSanitizersESolvents正确答案是：ABCDE6、Some examples of guest supplies including ( )AsoapBshampooCcotton budsDsewing kit正确答案是：ABCD7、When we clean public areas,what equipment do you need.( )AVacuum cleanerBFloor polisherCToilet cleanerDBro
11、om正确答案是：ABD8、Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )APrevent damage to the equipmentBPrevent damage to the surface being cleanedCExtend the life of the itemDReduce risk of personal injury正确答案是：ABCD9、The traditional butler service is a very personalized service of
12、fered to certain guests in some five star hotels. The butler is likely to ( )AUnpack and repack guest luggageBArrange laundry and mending servicesCIron the newspaperDShine shoesEMaintain the guest room正确答案是：ABCDE10、What happens at the beginning of the room attendants shift ( )AAttend a briefingBColl
13、ect room allocation sheetCCollect master keyDCollect hand caddy and cleaning chemicalsESet up cleaning equipment正确答案是：ABCDE1rushing can remove ( )from fabrics. ( )ADustBParticlesCSoilDWater正确答案是：AB12、What chemicals do you need to clean rooms( )AAll purpose cleanerBGlass cleanerCDisinfectant/abrasive
14、 cleanerDfreshener正确答案是：ABCD13、客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )A吸尘器B洗地毯机C清洁车D各种清洁剂正确答案是：ACD14、How should you store your equipment ( )AIn the same place each timeBAccording to manufacturer instructionsCNeatly and safelyDOut of the wayESimilar item together正确答案是：ABCDE15、整理各种织物有可能被放置的地方包括 ( )A职务的住储藏室（大库）B
15、客房内C楼层工作间的织物架上D工作车内E脏布草运送箱与滑道附近正确答案是：ABCDE三、判断题共20题，40分1、客房部的清洁区域都在饭店建筑物内部。A对B错正确答案是：Bleaning upholstery is not a cleaning task that housekeeping may perform in dining roomA对B错正确答案是：B3、苹果木相对来说比较硬,而且还有漂亮的花纹,因此很多酒店的木质地面都是苹果木地板。A对B错正确答案是：B4、Vacuum cleaner is one equipment we need to clean public areas.A对B错正确答案是：A5、客房服务员在进入客房清洁时要先敲门,应该用门钥匙敲门3次,每次3下。A对B错正确答案是：B6、Vacuuming t
