《南开19春学期（1503、1509、1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-3（答案）》由会员分享，可在线阅读，更多相关《南开19春学期（1503、1509、1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-3（答案）（7页珍藏版）》请在金锄头文库上搜索。
1、南开19春学期（1503、1509、1603、1609、1703）客房部运营与管理（一）（二）（EI双语）在线作业 一、单选题共15题，30分1、Material safety data sheets are offered by( )AThe factoryBThe shopping which to purchaseCThe supplierDNon of the above【南开】本题答案：A2、“DND”是指( )房态A请即打扫B住客房C请勿打扰D重要客人【南开】本题答案：C3、( )是布件织物的质量标志之一。A颜色质量B耐洗次数C规格尺寸D厚薄程度【南开】本题答案：B4、高温消毒属于
2、( )。A物理消毒B化学消毒C生物消毒D以上都不对【南开】本题答案：A5、( )indicate how often items on inventory lists are to be cleaned or maintained.ARecycled Inventory listBFrequency schedulesCJob listDNon- of them【南开】本题答案：B6、To establish par levels for all types of uniforms, the executive housekeeper needs to know( )AHow many uni
3、formed personnel work in each departmentBHow frequently uniforms need launderingCHow often uniforms need cleaningDAll of the above【南开】本题答案：D7、Performance standard means ( )AA required level of performance that establishes the quality of work can be done.BA required level of work that establishes the
4、 quantity of work can be done.CA requested level of performance that establishes the quality of work needs to be done.DA required level of performance that establishes the quality of work must be done.【南开】本题答案：D8、下列哪个部门会提供迷你小冰箱(MINI BAR)服务( )A前厅部B客房部C餐饮部D客务部【南开】本题答案：B9、酒店洗衣房的洗涤设备要求员工对多达( )种洗涤过程进行选择。
5、A10B9C8D7【南开】本题答案：A10、下列哪2个部门通常是饭店最容易发生事故与伤害的部门( )APA与工程部B楼层与PAC工程部与保安部D客房部与工程部【南开】本题答案：D1ommunication between housekeeping and engineering should be efficient so that most( ) repairs can be handled while the room attendant is cleaning the guest room.AMajorBMinorCImportantDEfficient【南开】本题答案：B12、When
6、 we are cleaning the guestroom, we should collect recyclable items and place them in the correct container on your cart, such as:ANewspapersBAluminum cansCGlass bottlesDAll of the above【南开】本题答案：D13、如有访客探访住店客人而客人不在,服务员应有礼貌劝其到( )等候.A客房B公共场所C楼面服务台D办公室【南开】本题答案：B14、Front-of-the-house functional areas are
7、 those in witch employees have a great deal of guest contact, such as( )AAccounting departmentBHousekeeping departmentCF&B departmentDHuman resources department【南开】本题答案：C15、( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。A钙B铁C镁D磷【南开】本题答案：A二、多选题共15题，30分1、Some examples of guest amenities including ( )Aafter shave
8、lotionBcolognesCbody lotionDtooth paste【南开】本题答案：ABC2、Why is important to clean areas to a high standard( )ATo meet guest expectationsBTo achieve a high level of hygieneCTo meet safety regulationsDTo comply with legislationETo extend the life of items cleaned【南开】本题答案：ABCDE3、The primary functions of h
9、ousekeeping department includes ( )ACleaning guest roomsBCleaning PACEstablish and maintain cleaning standardsDSelling guestrooms【南开】本题答案：ABC4、Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )ACleaning cartBSpray window and glass cleanerCB
10、owl brushDDusting solution【南开】本题答案：BCD5、What chemicals do you use for cleaning? ( )ADetergentBAbrasive cleanersCDisinfectantsDSanitizersESolvents【南开】本题答案：ABCDE6、Some examples of guest supplies including ( )AsoapBshampooCcotton budsDsewing kit【南开】本题答案：ABCD7、When we clean public areas,what equipment d
11、o you need.( )AVacuum cleanerBFloor polisherCToilet cleanerDBroom【南开】本题答案：ABD8、Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )APrevent damage to the equipmentBPrevent damage to the surface being cleanedCExtend the life of the itemDReduce risk of personal injury【南开】本题答案：A
12、BCD9、The traditional butler service is a very personalized service offered to certain guests in some five star hotels. The butler is likely to ( )AUnpack and repack guest luggageBArrange laundry and mending servicesCIron the newspaperDShine shoesEMaintain the guest room【南开】本题答案：ABCDE10、What happens
13、at the beginning of the room attendants shift ( )AAttend a briefingBCollect room allocation sheetCCollect master keyDCollect hand caddy and cleaning chemicalsESet up cleaning equipment【南开】本题答案：ABCDE1rushing can remove ( )from fabrics. ( )ADustBParticlesCSoilDWater【南开】本题答案：AB12、What chemicals do you
14、need to clean rooms( )AAll purpose cleanerBGlass cleanerCDisinfectant/abrasive cleanerDfreshener【南开】本题答案：ABCD13、客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )A吸尘器B洗地毯机C清洁车D各种清洁剂【南开】本题答案：ACD14、How should you store your equipment ( )AIn the same place each timeBAccording to manufacturer instructionsCNeatly and safelyD
15、Out of the wayESimilar item together【南开】本题答案：ABCDE15、整理各种织物有可能被放置的地方包括 ( )A职务的住储藏室（大库）B客房内C楼层工作间的织物架上D工作车内E脏布草运送箱与滑道附近【南开】本题答案：ABCDE三、判断题共20题，40分1、客房部的清洁区域都在饭店建筑物内部。A对B错【南开】本题答案：Bleaning upholstery is not a cleaning task that housekeeping may perform in dining roomA对B错【南开】本题答案：B3、苹果木相对来说比较硬,而且还有漂亮的花纹,因此很多酒店的木质地面都是苹果木地板。A对B错【南开】本题答案：B4、Vacuum cleaner is one equipment we need to clean p
