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1、,Business and Systems Aligned. Business Empowered.TM,The ROI Gorilla: Turning Call Centers into Profit,Agenda,BearingPoint Market Position The Landscape The BearingPoint Difference BearingPoints Offerings The Gorilla ROI Progress in the Market,Market Position,Our Corporate Market Position and Strate
2、gic Direction,1. To be the worlds most respected and influential business advisor and systems integrator 2. Leverage Systems Integration strength and knowledge of business function to win in Managed Services market,Hardware/ Software Services,Outsourcing,Business Systems Integration,IT Outsourcing,1
3、,2,Managed Services,Our CRM Market Position and Strategic Direction,Hardware/ Software Services,Outsourcing,Leadership in CRM Strategy and Operational Transformation,IT Outsourcing,1,2,Managed Services,1. We are leaders in CRM strategy and Business Systems Integration 2. Leverage our CRM Solutions l
4、eadership and combine with Managed Services and Business Process Outsourcing to increase client ROI on CRM initiatives,The Market Drivers,Market Drivers Managed Services & BPO,Reducing the high cost of organic applications maintenance Improve customer service while reducing cost of operations Dealin
5、g with the impact of occurrences such as consolidations, rationalization, and globalization on expected business performance Identifying areas of opportunity for increased profitability and financial predictability Linking shareholder value to key solution and technology initiatives, supported by do
6、cumented Business Cases and Return on Investment (ROI) analysis,Continuing the on-going measurement and monitoring of solution effectiveness to ensure that the desired business results have been achieved Accelerating application deployment and operational transformation to achieve faster ROI Desire
7、to focus on core competencies and improve the efficiency of internal staff Achieving cost savings that are huge and real Off-shore (India, Philippines) costs can be 45-50% less than US cost - with equal or likely better performance,The BearingPoint Difference,Traditional Strategic Commodity-based Bu
8、siness impact-driven IT technology Business process optimization Transaction-based Options-based pricing models Low-cost provider Measurable business impact Immediate cost reduction Cost reduction: revenue/profit growth Meet service levels (SLAs) Business transformation IT, business unit C level exe
9、cutive Customer/supplier Partnership,Managed Services & Outsourcing,Relationship,Buyer,Service Providers Goal,Strategy,Pricing Model,Focus,Target,Selection Criteria,BearingPoint is Uniquely Positioned to Deliver Strategic CRM Managed Services and Business Process Outsourcing,BearingPoint Differentia
10、tors,Industry recognized leadership for CRM Strategy and Operational Transformation Solutions Award Winning Connect-to-Customer branded family of CRM Solutions Proven ROI-driven approach to delivering value “Enterprise Value Creation” Best-of-breed service aggregation Partnering model Cost effective
11、 AnyshoreSM global resource model Flexible contract and financial arrangements,Culture,Organization,Customer Relationship Equity,Customer Value Creation,Sales, Marketing & Service Execution,Customer Intelligence,Manage.,ROI,Revenue,Expenses,Legacy System,Total Cost of Ownership,Risk Considerations,W
12、orking Capital,We partner, not compete, with the leading outsourcers of offer our customers the most configurable match of expertise needed to drive their CRM and business success.,Market Driven Offerings,CRM Managed Services & Business Process Outsourcing,This solution leverages BearingPoints stren
13、gth along with those of industry leaders in contact center management and technology infrastructure to bring world class solutions to our clients.,Our offering brings an independent perspective and ROI driven approach that are combined with Strategy and System Integration to deliver accelerated time
14、-to-value and measurable business results for CRM Managed Services and Outsourcing,Application Management,Application Development Center,Anyshore Model China Development Center,Business Process Management,Sales Service Marketing Billing,Application Management,Pitney Bowes Siebel Kana PeopleSoft,Cont
15、act Center Outsourcing,Infrastructure & Hosting,Client Site Hosting Partners,BearingPoint Broadband Centers,Benefits include: Leverage of BearingPoint CRM Solution Transformation Market leadership and our Connect-to-Customer Brand of Process and Technology Solutions Independent and Agnostic business
16、 and financial analysis using our award winning Enterprise Value Creation Framework Deliver best-of-breed solutions from a combination of market leaders (hardware, software and operations) Incremental deployment methods focused on our R2i Rapid Return on Investment accelerators,CRM Applications Development Outsourcing,Solution Offering In Combination with our CRM Strategy and Transformation solutions, we will now offer
