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1、办公室礼仪英语Officeprotocolcanmakeitdifferentforoneemployeetoaskantherforhelp.Whilenoonelikestheshirkerwhoneverseemstobeabletoquitegethisownprojectsfinishedandturnshelplesslytopeersforassistance,mostwillwillinglyvolunteertolendahandtosomeonewhohashelpedhimorher.对于同事间寻求帮助，办公室内的礼节往往起着重要的作用。往往没人愿意帮助那种老是无法完成自
2、己工作，爱偷懒的人；而大多数人还是乐意主动地帮助那些曾经也帮助过自己的同事。Ifyouknowacoworkerisworkingthroughlunchtocollatealargeclientpacket,yourvolunteeringtostayandhelpwillbegratefullyreceivedandmostoftenreturnedwhenitsyouwhoisstuck.Isayvoluntarilybecauseyourofferisnottoadduppaidovertimehours.Itistohelpapeerinneed.如果知道同事午饭时间还一直忙着校对客
3、户的文件，您主动提出留下来帮助他，会得到他的感激，在你遇到同样的情形时，会得到他的回报。我所指的主动，是因为您的协助是没有加班费的。属于助人于困难时机。Ifyourofferisaccepted,youdonot,however,storeitawayinyourmentalfavorbankoreverremindeveryonewhatagoodpersonyouwereforhelping-yousimplyhopethefavorwillbereturnedwhenitsyouwhoisoverloaded.一旦你的好意被接受，不要刻意地老记着或提醒每个人您曾如何地帮助过他们-在你遇到
4、力不从心的情况下总会有人回报你的。新雇员应该如何称呼同事？Everyofficehasitsownprotocolforwhoiscalledbyhisorherfirstnameandwhoiscalledbyhisorhertitle.Newemployeesshouldfollowsuit,afterlisteningcarefullytohowpeopleareaddressed.对于男女同事的名称或职位的称呼，各个公司有不同的规矩。新雇员应该注意他们相互如何称呼而效仿。Ifyoursisatitleoffice,butyoucallyourbossCharliewhenmeeting
5、alone,youshouldstillcallhimMr.Doddwhenothersarearound.如果您的公司规矩是称呼职位，那么在单独会见时，您可以直呼老板查理，而有其他人在场时，应称其多迪先生。Ifyoursisaninformaloffice,youstillshouldwaitfortheotherpersontosay,PleasecallmeJim,beforedoingso,ifhehasbeenintroducedtoyouasMr.Culyer.如果您的公司比较随便，您最好还是等到别人把“库叶先生”介绍给您后再如此称呼。在此之前，你还是要等他对你说：“请叫我Jim吧
6、。”Everyone,nomatterwhethertheofficeisformalofinformal,hasaname.Noassistantshouldeverbereferredtoasmygirl.Sheis,ifapossessivemustbeused,CharleneWalter,myassistant,orAngelaBadalato,myassistant.无论公司是否有无规矩，每个人都有称呼。不是每个经理助理都可以用类似“姑娘”的倪称。如果必须说明所属关系，则应如此介绍：她是CharleneWalter，我的助理，或我的助理AngelaBadalato。SayGood-
7、Bye职场上如何道别?会话篇SectionASteven:Well.Ihaveanappointmentnow.Lily:Iminquiteahurrytoo.Steven:Goodtoseeyou.Goodbye.Lily:Goodbye.Takecareofyourself.SectionBLily:IguessIdbettergonow.Steven:Ivegottobegoingnowtoo.Lily:Inthatcase,Illbeseeingyou.Steven:Solong.Seeyoulater.SectionCSteven:Itsgettinglate,andIhavetog
8、onow.Lily:Weresorryyouhavetoleave.Steven:Pleaseexcuseme,wontyou?Lily:ebacksoon.SectionDLily:Imgladtohavemetyou.Steven:Thankyou.Itwasnicetohaveseenyou.Lily:Ihopewecangettogetheragain.Steven:Yes.Illbelookingforwardtoit.SectionESteven:IthinkIhavetoleavenow.Lily:Mustyougosoon?Steven:ImafraidIreallyhavet
9、o.Lily:Well,itwasfuntogettogetheragain.句型篇Ihaveameetingsoon.Ihaveanengagementsoon.Ihaveanengagementveryshortly.Ihaveandateveryshortly.IthinkIdbettergonow.IthinkIshouldgonow.IthinkIoughttogonow.IthinkImustgonow.Itsgettingdark.Itsgettingdarkoutside.Ivetogoquitesoon.Imustgoquitesoon.Imustleavequitesoon
10、.Ivegottogoleaveinafewminutes.Itwasfuntogettogetheragain.Itwasexcitingtogettogetheragain.Itwasexcitingtotalktoeachother.工作中遇到突发事件如何应急？1.事件：明天突然要去参加商务午餐。困难：虽想积极展开交谈，无奈没有聊天的话题。方法和对策：看当天的新闻，了解当地的生活情况。实践范例：Isthereanythingnew?TheNewYorkTimesthismorningsays.2.事件：在会议中，必须发表有关新产品的介绍演讲。困难：虽然事先拟了草稿，但在会议进行中，没有把
11、握能讲的和草稿一样流畅。方法和对策：把资料的要点前后连贯地写在纸上。每个项目要条理分明，这样别人才能听得懂。实践范例：Letmebeginwith.Ihavethreemajorpointstodiscusswithyou.Arethereanyquestions?Thankyouverymuch(foryourattention).3.事件：到机场去迎接客户。困难：由于是第一天见面，不知道开始要说什么话。方法和对策：深呼吸一下，然后以简单的寒暄和对方打招呼。记得要面带微笑。实践范例：Hello,Mr.C!Isuspectyouretiredafteralongflight.Didyouhav
12、eafortableflight?注意细节，做一个好上司Partofthedailyroutineofmostexecutivesistospendaperiodoftimewithhisorherassistant,goingoverprojects,dictatingletters,discussingappointmentstobemadeetc.Itiseasytoforgetthenicetiesofhumanrelationsthatmakethesemeetingsmorepleasantwhentheyoccurdaily,butshouting,Jane!einhere!or
13、runningthroughthelitanyofthingstodowithoutasmileisinexcusable.大多数业务经理大部分日常业务都花在与他或她的助理研究项目，口述信函，商讨会谈时间等事务上。每天进行这样的会晤很容易忽略了相互间的和睦气氛。直呼“Jane，你过来！”或面无表情地吩咐工作是无法让人接受的。Atameetingofprojectmanagers,sayingSusan,theKrausprojectneedssomeattention.doyouthinkyoucouldfititintoyourschedulewithinthenexttwodays?sho
14、wsacknowledgmentthatSusanhasascheduleandagainmakesarequestoutofyourorder.当开项目经理会时，您说：“Susan,克劳斯的计划需要予以注意，您能否两天内将它列入你的计划中？”这样一方面表示了解Susan有了一个计划，同时在提出要求时，避免了命令的口吻。BymakingtheserequestsyouratherthanIstatementsorquestions,youareimplyingthatJaneorSusanhaveaparticipatoryplaceintheprocess.Ifyousaid,Iwantyo
15、utoeinhere.IwantyoutoworkontheKrausproject.Thetoneofyourrequestwouldbeverydifferent.提出这类请求时，使用“您”，而不用“我”的方式陈述或提问可暗示Jane或Susan参与了本项目。如果只说“我想让您过来一下”“我想让您准备克劳斯的计划。”您的要求听起来就显得极为地不同！欢迎新同事对新同事致辞IamPeter,Salesmanagerofthepany.Firstofall,Iwouldliketotakethisopportunitytoweleyoutoourpany.Asyouareawarethatourpanyistheoneoftheleadingpanies.Iknowyouwillbeproudofyoubeingamemberofourpany.Itisalwaysmygreatconcerntokeepthebusinessgoing.Wecanneverrestonourlaurels.Weneedtosetnewgoalsforourselvesallthetime.Asyouareeq
