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1、Lesson 2 At the Hotel,Spoken English of Foreign Affairs,Objectives,Understand the procedure of helping the foreign guest to check in at the hotel; Have a good command of language expressions in helping the foreign guest to check in; Say and do the right things at the right time in right place; Intro
2、duce the service and facilities of the hotel; Solve possible problems in the hotel.,Searching Foreign-based Hotels in Beijing,China World Hotel () Located in the heart of the diplomatic and financial district and close to the Forbidden City, China World Hotel is one of Beijings finest hotels. Being
3、part of the China World Trade Center, this luxury hotel offers unrivalled access to its extensive conference and exhibition facilities, making it a perfect starting point for both business and leisure. The grandeur lobby, all guest rooms, food and beverage outlets and amenities have been upgraded to
4、 provide an utmost degree of comfort to guests.,Searching Foreign-based Hotels in Beijing,Shangri-la Hotel Beijing () Shangri-La Hotel, Beijing, with the existing 24-storey 528-room Garden Wing, is a landmark in the western part of the city, close to the financial district, Summer Palace, State Gues
5、thouse, the Beijing Exhibitions Hall, Beijing Zoo and 35 kilometers from Beijing Airport. Its location and fine reputation has made it the choice of business and leisure travelers to Beijing, one of the worlds oldest cities and Chinas administrative capital. All the rooms are artistically and tastef
6、ully designed. They are also comfortably spacious and well equipped with all modern facilities. The Hotels seven restaurants offer a variety of fine cuisine from throughout the world. The Shangri-La offers superb business and conference facilities and also provides a good catering service. The Hotel
7、 gym, sports club and health center are all first class. The Beijing Shangri-La is deservedly recognized as one of the best places to stay in the city.,Searching Foreign-based Hotels in Beijing,Holiday Inn Lido, Beijing () Established in 1984, Holiday Inn Lido Beijing was the first Holiday Inn hotel
8、 in China. A 4-star joint venture between Yick Ho Company of Hong Kong, and China Travel Service (Holdings) Corp. of China, and managed by Inter Continental Hotels Group, it is well-known as a “City within the City.“ Just 17 km from the Beijing Capital International Airport and 6 km from downtown, t
9、he hotel has been designed as a fully integrated facility, including apartments, commercial building, Country Club, kindergarten and an international school. The residential complex accommodates many of Beijings expatriates and multinational companies.,Discuss:,1. How many English words and expressi
10、ons do you know about hotel? 2. Have you ever checked in at the hotel? 3. If your answer is “yes”, can you describe the procedure that you should go through?,What is the proper manner when you help a foreign guest check in at a hotel?,Watch and repeat,Assignment:,Please help Mr. Baker check in the h
11、otel.,Lets learn some words and expressions!,Vocabulary about the HOTEL:,Five-star hotel A standard room A single room A double room A suite Reception/receptionist Room service Floor clerk Bellboy,Some other words and phrases:,Joint venture business Complete Chinese investment Under the name of Book
12、 /reserve a room Fill in/out the form Offer sb. A welcome banquet Surprisingly Be punctual 24 hours at service Hotel guide Tight schedule Make up,Read the following brochures of the hotel:,Royal London Hotel Centrally located, the elegant Royal London is in Mayfair, near shops, parks, theatres and o
13、ther attractions. The hotel has express check-in, 204 standard rooms and 42 work rooms with desks and communication facilities. The hotel also has a large lounge, health club and well-equipped fitness centre. St Stevens Hotel In the heart of theatreland, close to Covent Garden and only metres from C
14、haring Cross, St Stevens is the ideal place for a London break. The hotel offers comfortable, well-equipped rooms and an efficient and friendly service. There is a restaurant, bar and free swimming pool access. The price includes a buffet breakfast.,How to check in:,Greet communicate,Specify how man
15、y,Tell how long,Request any special services,Pay for your room,Get the hotel key,Think &. Answer:,True or False?,Say goodbye to the foreign guest when you take him/her to the hotel from the airport. Compare Chinese hotels with American/British (or other foreign country where the guest comes from) ho
16、tels, and criticize Chinese hotels. Help the foreign guest check in at the hotel. Tell the guest that you do not know much about the hotel, if he/she has some problems or questions, go to ask the clerk at the hotel. Introduce the outline of the hotel, like the facilities and service, etc. to the foreign guest, and try to answer the questions raised by the guest patiently. Enter into the guests room and ask him/her if he/she is satisf
