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1、g一BusinessServicesProcurementOutsourcingValues&OptionsinBCJune122003DriversforChange:*ChangesinUtilityIndustry*Costpressures、CapitalConstraints&RiskMitigationDiminishingretunscfSharedServicesModelRestructuring:PreparefornewenergypolicyRestructurecorebusinessmtsgoMircing:WhatHydrowasseekingfromOutsou
2、rcing:,MovingtoanewBusinessModel,Emphasisandfocusncoreactivites,Economiesofscaleandspecialization,TechnologyInvsstmentsandRiskMitigation,CapitslConsiderstions,AccesstoBestPractice“Confinesofutiitymindset-culture。Mustmakegoodbusinesssense(businesscase)GuaranteedSavings($250Millionminimum)Commitmentto
3、improvingServiceLevelto1stQuartileAccesstobestpractices,AccentureexpertiseandexperienceBenchmarkingandtargetpelformaice|avels10-yearcontractassumptionofunionagreementsTransferofmanagementandemployeesLeveragetheexistingsharedservicesskilsandtalenttomorecreativelyservethecorebusinessCreatenewopportuni
4、tiesforthestaffMaintainservicestabiltyduringtheUtilitiesorganizationalchangeanduncertaintyDedicaiedpeoplewithservicaculture,motivatedandrewardedtoachievebusinessobjectivesLongertermfocusonperformanceandservicelevelachievements5IKeysLtouSuccessDesireandClimateforchangeAbilitytosellconcept(Shareholder
5、,Board)Effectivechangemanagement,AgreementwiththeUnionsWel-plannedandexecutedprocess*SirongPartnerccenture。Building/OfficeServices。Disbursements。PurchasingFinancialSystems。ITInfrastruciureApplicationDevelopmentBusinessSupport。HumanResources。CustomerServicesSeryicesComprehensivecompettivebidprocess“L
6、everagethroughlargevolumespendandmultplecustomers“Purchasingresearchandmarketnformation。ContractAdministrationtraining。Purchasingprocesstraining。Customsandtrafficmanagerient“Househcldmoves-netionalyahdprovincially“IntraProvincialfreightservicesthroughtheuseoftheBCHydroMMBU。Freightconsolidation。Warehousing-interimstorageofmaterials
