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1、L员工敬业度(EmployeeEngagement)ImproyingBusinessResu|tsThr0ughRngagingPeopleEEEE人沥积人才克咎卫epleReireeneandE人力颊挂作E个人生洁旦林积颈EEEEEEenatrocee5仪尿驱y加李才吴河t乡江胡5泓MVhyRngagementMatters:BusinessNeeds客户价值驱动因CustomerValueDrive解决问题EE玖汀3EESericeQuatia“aemoces5人育弛儿志日关沥圆阡MVhyRngagementMatters:EmployeeNeeds机会Opportunity生活质量Qu
2、alityoLife文化CaltareU颉导LeadeI关系RelationsipsCostomerService工作内容WorkActivites生亦率ProductivitUraE沥丞怀MVeWilhKnowItWhenWeSeeIt“敬业度是一种参与并投入情感和智慧的境界Engagementisthestateofemotionalandintellectualinvolyementorcommitment“我们观察到敬业度,当人们:Weseeengagementwtenpeople:一留:具有一种强烈成为一名公司成员的慈埔Stay一haveanintensedesietobeamemb
3、eroftheoramization讽ttb与同事,潴仪员工、更重沥的龚与当前和心潜在宣户以积秦的方式读论公司Say一consistenttyspeakpositivelyabouttheorganization8tocoworkerspotentialemployees,andmostcriticallycustomers(curentandpolential)一做:付出颧外的务力并数业的工作李帮助企业的经营口戊J刀。Serve-exertextraeffortandengageinworkthatcontributestobusinesssuccessE刑又国脚动虐I所E怡L野口0晓文化与
4、日的CaltureandParpase“侧命意SemeeofParpose.公司价值规及行为Orbanizatonalyaluesandbehavior机会Opportanity“成长友展Growldevelopmenl全面荫胺TotalCompesation“选步Advancement。新资物颂奂阮二相影咱InectionPayinancialrecognition一-目*福利Benefits门中2-首诚国国-【日干儿生活质量QualitrofLife“一作内宣WorkActvities“物质条件Plysiealemvironmeit一一jmlnpaa吊间工作生活Timehwotfif“拼战
5、关述Challengefnierea“状/日豪Sauypriie领寸Leaderiip关系Relationships司靠Credibiit*间野Coworter唯佐Tnst$理Mansgers哈户Customenw75L文化适合度(CultureFitTMDrE怡GrganizationalCulture*一种被共同认可的现象Asharedphenomenon针对团队集体Aboutgroups可学习发展的,并非继承的Learned,notinherited。没有对与情NotrigatgrWroiag与滢意与否无关Notaboutsatisfaction*关于事情是如何被完成的,并非你所感觉到的
6、事情完成的方式AbouthowthingsaredoneNOThowyoufeelaboutthewaythingsaredonedGQrganisationalCulture*可以将一个团队的成员与另一团队的成员区别开的集体程序化的思想Thecollectiveprogrammingofthemindwhichdistinguishesthemembersofonegroupofpeoplefromanother以及and*预先使人们偏向于桃种特定事态PredisnosespeopletopreferoHestateofaftairoveranotherTheC0re0ofOrganisat
7、ionalCultureisSharedE例加:各种关系是否:Arereationships人们是否:DoPeople频个更重要:Whichisniomeimpora许策是吴Aredecisions颗个更重要:WhichimporanttionsofDailyPractices由制度来控制3还是govermedbyralesyor体现主观能动性还是showinitative7or注意组节?还是attcationtodcisipor由晟些最了解信息的人采_还是欢ormadebybestinformed2完成工作?还是stongpressureforgetting。orjobdone由客户需求而变化?adaptivetoneedsofcustomers依赖于指引2dependondireetion2迅速反取行动2promptactionl乖中控制在最高层eentmlizedattop?个人发展?moomforpersonaldevelopmentaerocee
