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1、,Unit 3 Inquiry 询 盘,大连理工大学电子音像出版社,世纪商务英语 外贸函电,http:/,,Basic Knowledge Concerned,Letter-writing Guide,Other Commonly Used Expressions and Sentences,Sample Letters,Practical Training,Part One,Part Two,Part Three,Part Four,Part Five,Contents,http:/,,Part One,http:/,An inquiry is a request for informati
2、on on goods. When business people intend to import a product, they send out an inquiry to an exporter. It may ask for a quotation or an offer for the goods they wish to buy or simply request for some general information regarding these goods. An inquiry can be made by written correspondence, such as
3、 a letter, telegram, telex, fax, e-mail or verbally by talk in person. Inquiries from regular customers may be very simple in content, in which only the name and/or specifications of the commodity will be mentioned. Other inquiries may include great details such as the name of the commodity, quality
4、, specifications, quantity, terms of price, terms of payment, time of shipment, packing method, etc. required by the buyer so as to enable the seller to make proper offers.,1. An Inquiry and Reply (1),,Part One,http:/,An inquiry received from abroad must be answered fully and promptly. If there is n
5、o stock available for the time being, you should acknowledge the inquiry at once, explaining the situation and assuring that you will reply to it once a supply becomes available. If the inquiry is from an old customer, express how much you appreciate it. If it is from a new customer, say you are gla
6、d to receive it and express the hope of a future business relationship. In a word, the reply to an inquiry should be prompt and courteous and cover all the information asked for.,1. An Inquiry and Reply (2),,Part One,http:/,(1) General Inquiries: If the importers want to have a general idea of the c
7、ommodity, which the exporter is in a position to supply, they may make a request for a price list, a catalogue, samples and other terms. This is a general inquiry. Generally, it is also a first inquiry without first writing a letter to establish business relations. (2) Specific Inquiries: If the imp
8、orters intend to purchase goods of a certain specification, they may ask the exporter to make an offer or a quotation for specific goods. That is a specific inquiry.,2. Categories of Inquiries,,Part One,http:/,A general inquiry usually includes the following contents: (1) Telling addressees the sour
9、ce of information and making a brief self- introduction (2) Indicating the intention of writing the letter, i.e. to ask for a catalogue, samples or a price list (3) Stating the possibility of placing an order and expectation of an offer A specific inquiry usually includes the following contents: (1)
10、 Indicating the names and descriptions of the goods inquired for, including specifications, quantity, etc. (2) Asking whether there is a possibility of giving a special discount and what terms of payment and time of delivery you would expect (3) Stating the possibility of placing an order and expect
11、ation of an offer,3. The Main Contents of a Letter for Inquiry,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Two,http:/,,Part Three,http:/,Expressions (1),1. take/have/feel/be interest in
12、. 对感兴趣 2. be in the market for., be desirous of., desire 想购买,想要 3. make/send sb. an inquiry for., inquire (for). 询购 4. illustrated catalogue 带有图片说明的目录表 5. Please state terms of. 请说明的条款 6. This is in reply to ones inquiry of. 兹答复某人的询盘 7. date of delivery 交货期 8. lowest/best price 最低价; favorable price
13、最优惠价; rock-bottom price 底 价;competitive price 竞争价; reasonable price 合理价 9. place an order with sb. for sth. 向某人订购某物 10. regular order 定期购买; regular supply 定期供应,,Part Three,http:/,Expressions (2),11. special discount 特别折扣 12. bulk buying 大量购买 13. available from stock 有存货的 14. make/cable sb. an offer
14、for. 就商品给某人报盘; 给报盘 15. up-to-date/latest price list 最新价目表 16. as specified below 下列 17. steady demand 稳定的需求 18. ready market 现成的市场;成熟的市场 19. the taste of the market 市场需求/品味/偏好 20. be under offer, be on sale (商品)在出售中,,Part Three,http:/,Typical Sentences (1),1. Will you please send us your illustrated/latest catalogue and full details of your price
