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1、,物业管理常用英语口语 情景会话式,目 录,一、Purpose of Training 培训目的,二、Introduce Yourself 自我介绍,三、Say “Hello” 打招呼,四、Customer Service 客户服务,五、Repairs 修理,六、Give Directions 指引,Purpose of Training,培训目的 加强员工日常英语口语对话能力以及对日常英语口语的理解能力，能与业主进行基本的英语口语交流。,Part 1 Customer Service Center, 客户致电给客服中心，客服人员接电话时 （C-Cherry O-Owner） C: Good
2、morning, This is Cherry speaking. What can I do for you? O: My kitchens light is broken. My house is T12, 1201. Can somebody come to repair it? C: No problem. I will call the electrician to fix it at once！ O: Thanks a lot! C: You are welcome!,Part 1 Customer Service Center, 客户到客服中心寻求帮助 (T-Tina O-Own
3、er) T: Good afternoon, my name is Tina. Can I help you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much!,Part 2 Service in east gate, 客户到客服中心寻求帮助 (T-Tina O-Owner) T: Good afternoon, my name is Tina. Can I h
4、elp you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much!,Part 2 New Words,Receptionist risepnist n.(旅馆、事务所等雇用的)接待员 Owner un n.物主, 所有人 Holiday hldi n.假期 Weekend ,wi:kend n. 周末 Interesting intristi adj.令人感兴趣
5、的, 有趣的,Part 3 Customer Service Have a Residential Card,(R-Receptionist, O-Owner) O: Good morning, I want to have a residential card. R: Do you have passport? O: Yes, I do. R: Ok. I will apply for one for you. Please give me a one-inch color photo, your passport and a health certificate. O: Here you
6、are.,Part 3 Customer Service,R: Would you please fill out this form while I will prepare your residential card for you? Please sign your name here. O: Ok. Anything else? R: Thats all. Please get your residential card here next week. O: Thank you. R: You are welcome.,Part 3 New Words,Residential ,rez
7、idenl adj.住宅的, 适于作住宅的,与居住有关的 Passport p:sp:t n.护照 Apply plai vt.申请, 请求; 适用 Inch int n.英寸 Certificate stifikit n.证明书, 执照 Fill fil vt. & vi. (使)充满, (使)装满, 填满 Form f:m n.需填写的表格 Sign sain vt. & vi.签名, 签字,Part 3 Phrases and Expressions,Residential card 居留证，居住证 Apply for 申请 One-inch 一英寸 Color photo 彩色照片 F
8、ill out 填写,相信自己是一只雄鹰 一个人在高山之巅的鹰巢里，抓到了一只幼鹰，他把幼鹰带回家，养在鸡笼里。这只幼鹰和鸡一起啄食、嬉闹和休息。它以为自己是一只鸡。这只鹰渐渐长大,羽翼丰满了主人想把它训练成猎鹰，可是由于终日和鸡混在一起，它已经变得和鸡完全一样，根本没有飞的愿望了。主人试了各种办法，都毫无效果，最后把它带到山顶上，一把将它扔了出去。这只鹰像块石头似的，直掉下去，慌乱之中它拼命地扑打翅膀，就这样，它终于飞了起来！,狮子和羚羊的家教 每天，当太阳升起来的时候，非洲大草原上的动物们就开始奔跑了。狮子妈妈在教育自己的孩子：“孩子，你必须跑得再快一点，再快一点，你要是跑不过最慢的羚羊，
9、你就会活活地饿死。“在另外一个场地上，羚羊妈妈也在教育自己的孩子：“孩子，你必须跑得再快一点，再快一点，如果你不能比跑得最快的狮子还要快，那你就肯定会被他们吃掉。“,Part 4 Repairs Repairing a Ceiling Light,(E-Electrician, C-Customer) E: Good afternoon. Im an electrician from the Service Center. What can I do for you? C: My ceiling light in the study does not work. I cant reach it
10、. Would you please fix it for me? E: Sure. (5 minutes later),Part 4 Repairs,E: There may be something wrong with the tube or the ballast resistor. Oh, your trouble is caused by the ballast resistor. C: Can you fix it? E: Its simple. Ill just replace it with a new one. Thats all. Now please turn on t
11、he switch. C: Wow! Its OK. Thank you. E: My pleasure.,Part 4 New Words,Electrician ilektrin n.电工, 电气专家 Ceiling si:li n.天花板, 顶棚 Reach ri:t vt.伸出手臂;到达 Tube tju:b n.管, 软管 Ballast blst n. 【电】镇流平稳器, 镇流电阻 Resistor rizist n.电阻器 Fix fiks vt.修理;固定, 安装 Switch swit n.开关 Pleasure ple n.愉快的事情,Part 4 Phrases and
12、Expressions,Service Center 服务中心 Ceiling light 天花板灯；花灯 Ballast resistor 镇流电阻 Turn on 打开,Part 5 Give Direction Do you know that person?,(G-Gatekeeper, W-Woman) G: Good morning, madam. Can I help you? W: Yes. Do you know Jackie Smith? G: Jackie Smith? W: We are invited to Jackie Smiths birthday party,
13、but we can not remember how to get to his flat. G: Are you sure he lives here? W: Yes, he moved here two months ago and lives in a flat near the swimming pool. Hes from Australia.,Part 5 Give Direction,G: Wait a minute, please. Ill check it for you. Oh, I have it. He lives on the fifth floor, Buildi
14、ng C. W: How can we get there? G: Go into the garden through this entrance. Go straight. Then turn the second left and youll see a swimming pool. Building C is near that. W: Thank you. G: Excuse me, madam. Could you please register and fill in this form? W: All right.,Part 5 New Words,Invite invait vt. 邀请 Remember rimemb vt. 注册,Part 5 Phrases and Expressions,Swimming Pool 泳池 Building C C座 Go Straight 直走 Fill in 填写,Thank you !,
