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1、PowerPoint Presentation by Charlie Cook Copyright 2005 Prentice Hall, Inc. All rights reserved.,Copyright 2005 Prentice Hall, Inc. All rights reserved.,112,L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter.,Understanding Communications Differentiate betwee
2、n interpersonal and organizational communication. Discuss the functions of communication. The Process of Interpersonal Communications Explain all the components of the communication process. List the communication methods managers might use. Describe nonverbal communication an how it takes place. Ex
3、plain the barriers to effective interpersonal communication and how to overcome them.,Copyright 2005 Prentice Hall, Inc. All rights reserved.,113,L E A R N I N G O U T L I N E (contd) Follow this Learning Outline as you read and study this chapter.,Organizational Communication Explain how communicat
4、ion can flow in an organization. Describe the three common communication networks. Discuss how managers should handle the grapevine. Understanding Information Technology Describe how technology affects managerial communication. Define e-mail, instant messaging, voice-mail, fax, EDI, teleconferencing
5、, videoconferencing, intranet, and extranet. Explain how information technology affect organizations.,Copyright 2005 Prentice Hall, Inc. All rights reserved.,114,L E A R N I N G O U T L I N E (contd) Follow this Learning Outline as you read and study this chapter.,Communication Issues in Todays Orga
6、nization Discuss how Internet employee gripe sites affect communications. Explain how organizations can manage knowledge. Describe why communicating with customers is an important managerial issue. Explain how political correctness is affecting communication.,Copyright 2005 Prentice Hall, Inc. All r
7、ights reserved.,115,L E A R N I N G O U T L I N E (contd) Follow this Learning Outline as you read and study this chapter.,What Is An Organization? Describe the characteristics of an organization. Explain how the concept of an organization is changing. Why Study Management? Explain the universality
8、of management concept. Discuss why an understanding of management is important even if you dont plan to be a manager. Describe the rewards and challenges of being a manager.,Copyright 2005 Prentice Hall, Inc. All rights reserved.,116,What Is Communication?,Communication The transfer and understandin
9、g of meaning. Transfer means the message was received in a form that can be interpreted by the receiver. Understanding the message is not the same as the receiver agreeing with the message. Interpersonal Communication Communication between two or more people Organizational Communication All the patt
10、erns, network, and systems of communications within an organization,Copyright 2005 Prentice Hall, Inc. All rights reserved.,117,Four Functions of Communication,Functions of Communication,Copyright 2005 Prentice Hall, Inc. All rights reserved.,118,Functions of Communication,Control Formal and informa
11、l communications act to control individuals behaviors in organizations Motivation Communications clarify for employees what is to done, how well they have done it, and what can be done to improve performance,Copyright 2005 Prentice Hall, Inc. All rights reserved.,119,Functions of Communication (cont
12、d),Emotional Expression Social interaction in the form of work group communications provides a way for employees to express themselves. Information Individuals and work groups need information to make decisions or to do their work.,Copyright 2005 Prentice Hall, Inc. All rights reserved.,1110,Interpe
13、rsonal Communication,Message Source: senders intended meaning Encoding The message converted to symbolic form Channel The medium through which the message travels Decoding The receivers retranslation of the message Noise Disturbances that interfere with communications,Copyright 2005 Prentice Hall, I
14、nc. All rights reserved.,1111,Distortions in Communications,Message Encoding The effect of the skills, attitudes, and knowledge of the sender on the process of encoding the message The social-cultural system of the sender The Message Symbols used to convey the messages meaning The content of the mes
15、sage itself The choice of message format Noise interfering with the message,Copyright 2005 Prentice Hall, Inc. All rights reserved.,1112,Distortions in Communications (contd),The Channel The senders choice of the appropriate channel or multiple channels for conveying the message Receiver The effect
16、of skills, attitudes, and knowledge of the receiver on the process of decoding the message The social-cultural system of the receiver Feedback Loop Communication channel distortions affecting the return message from receiver to sender,Copyright 2005 Prentice Hall, Inc. All rights reserved.,1113,Interpersonal Communication Methods,Face-to-face Telephone Group meetings Formal presentations Memos Traditional Mail Fax machines Employee publications B
