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1、HR Scorecard and Metrics,Session 2- The People Management Issues,2,1. LACK OF SKILLED PEOPLE,3,Business Performance Management (BPM) Forums 2007 Performance and Talent Management Trend Survey,4,77.5% of respondents say it takes longer to find talent 67.8% of respondents say it increases the need for
2、 internal talent development 54.8% of respondents say it increases salaries 32.2% of respondents say it increases need for recruitment services 21% of respondents say it creates competitive advantage through better talent management practices 19.9% of respondents say it limits business flexibility a
3、nd expansion,5,6,2. NEED FOR DIVERSITY,7,Moving beyond compliance Ensuring that diversity is not only an issue of changing the numbers Rather about changing the work culture,8,3. ATTRACTION AND RETENTION,9,Attraction 1.0 to Attraction 2.0 Technology changing the paradigm and process From electronic
4、“filing” to collaborative exploration and dialogue Company looking for “Q” talent,Candidates not only saying “what is in it for me” to “who are you” Who is my manager/leader The modern worker, the global nomad is cynical The top considerations in taking career related decisions,68 people “friends” 5
5、0% in same area of business At least two are people who work for Deloitte and can provide work At least three university professors At least three in same alumni of past university and work (DBSA),From Using Channels for Finding People,Finding and Building Communities of Talent,25,OUTPUT OF COMMITME
6、NT,FOCAL POINT OF COMMITMENT,COMMITMENT TYPE,COMMITMENT TYPE,FOCAL POINT OF COMMITMENT,OUTPUT OF COMMITMENT,COMMITMENT TYPE,FOCAL POINT OF COMMITMENT,OUTPUT OF COMMITMENT,31,4. PERFORMANCE CLIMATE (HIGH),OUTPUT OF COMMITMENT,FOCAL POINT OF COMMITMENT,COMMITMENT TYPE,COMMITMENT TYPE,FOCAL POINT OF CO
7、MMITMENT,OUTPUT OF COMMITMENT,OUTPUT OF COMMITMENT,FOCAL POINT OF COMMITMENT,COMMITMENT TYPE,30% OF DIFFERENTIATION ATTRIBUTABLE TO HIGH PERFORMANCE CLIMATE,LEADERSHIP CONTRIBUTES NO LESS THAN 70% TO CLIMATE (THE MOOD OF THE ORGANIZATION) WHICH AGAIN CONTRIBUTES TO THE CREATION OF A HIGH PERFORMANCE
8、 CLIMATE,The classic success causal relationship,Modern success causal relationship,Modern success causal relationship is however driven by leadership,The ability to influence people toward the attainment of organizational goals. Leadership is reciprocal, occurring among people. Leadership is a “peo
9、ple” activity, distinct from administrative paper shuffling or problem-solving activities. Leadership is dynamic and involves the use of power (mostly personal).,Copyright 2004 by South-Western, a division of Thomson Learning. All rights reserved.,“ The good and the bad news is that it all starts wi
10、th you” Domien van Gool,The most admired characteristics of the leader,21% Ambitious 40% Broad-minded 20% Caring 66% Competent 28% Cooperative 20% Courageous 33% Dependable 24% Determined 42% Fair-minded 71% Forward-looking,88% Honest 23% Imaginative 6% Independent 65% Inspiring 47% Intelligent 14%
11、Loyal 17% Mature 8% Self-controlled 34% Straightforward 35% Supportive,The Leadership Core,Honest Forward-looking Inspiring-Influencing Competent,“Before you can inspire with emotion, you must be swamped with it yourself. Before you can move their tears, your own must flow. To convince them, you mus
12、t yourself believe.” Winston Churchill,To be competent you need to learn and un-learn,“The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.” Dee Hock,Life and the University of the World,The greatest danger for most of us is not that our aim is to
13、o high and we miss it, but that it is too low and we reach it. Michelangelo,One on one and team leadership,Clarity of purpose; Strong individuals; Focus; Roles and role flexibility; Training and competence; Trust; Commitment; Communication; Line of sight between performance and reward.,Communication
14、 between leader and constituent is at the heart of everything. John W. Gardner,Ninety percent of executives rate themselves as effective communicators. Only thirty percent of their subordinates agree.,The biggest problem with leadership communication is the illusion that it has occurred.,Understand
15、Agree Care Empowered to take action,Fatal Assumptions,4,“Every year since 1950, the number of American children gunned down has doubled.”,“Every year since 1950, the number of American children gunned down has doubled.”,The facts may not be boring but you might be.,Neurologists agree that facts, emo
16、tions and symbols must be created as “images” in order for the brain to order them, process them and produce thought. Creating images is essential. And “images” include sights, sounds, smells and feelings.,How big is an acre of land,How big is an acre of land,The size of a football field,“Telling storiesis probably a brain obsession and probably begins relatively early both in terms of evolution and in terms of the complexity. Telling stories prece
