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1、智课网IELTS备考资料雅思投诉信范文之买衣服的问题投诉“新买衣服的问题”2008-4-12北京、长春、哈尔滨、济南、沈阳、武汉、西安、上海、南京、杭州、广州、福州、厦门、长沙、南宁、成都、昆明You recently bought an item of clothing in another town, but found some problems with it after you returned homeWrite a letter to the manager and saywhat happened what the problems arewhat you would like
2、 them to do题源分析：从题干不难看出，写作要求主要包括三点信息：给经理写信;解释事情的前因后果;衣服问题何在以及希望得到的解决办法。因此，在写信时就要紧紧抓住这三点要求，开门见山，直入主题，在规定时间内条理清晰地传达出该有的信息，与主题不相关的冗长赘余的语句尽量不用。最后还要提醒大家要注意信件写作的格式，用语委婉，句子表达流畅等问题，这样才能使文章脱颖而出，获得高分。推荐格式是：第一段：指明来信原因：你在百货商店买的外套出现了问题，想要投诉。 第二段：首先陈述外套的问题所在，假设外套袖子上有个小洞而且衣服拉链断了，接着描写你在打电话要求解决问题时受到商店售货员的无礼待遇。第三段：提出
3、这一问题的解决方案和意见：更换一件外套或者返还付款。 第四段：表达你的希望：问题能够尽快得到解决。其他参考观点：有关衣服的问题所在之处：1.衣服在清洗了一次之后就严重缩水变形。2.衣服上含有影响身体健康的有害化学物质，导致皮肤过敏。 3.衣服上有一块墨迹，怎么洗都洗不掉。解决方案和意见：1.要求对相关不负责的工作人员给予一定的惩罚。2.请生产商赔偿个人由于解决衣服问题而造成的一切经济损失和精神损失。 3.希望经理和工作人员为衣服问题向当事人道歉。Thank you for your consideration and I will be looking forward to your repl
4、y.敬请您能予以考虑，期盼您的答复。I am looking forward to a favorable reply at your earliest convenience.我期待着在您方便时尽快给予肯定的回复。I understand you will give immediate attention to this matter.我相信您会对这个问题立即做出处理的。I feel something ought to be done about this problem.我觉得应该采取办法解决这个问题。I cant put my finger on whats wrong.我不知道什么地
5、方不对劲儿。 Would you please let me know whether or not you can change it for anther one as soon as possible?请让我知道您是否能尽快为我换一件I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with customers.我建议对那个女孩进行惩罚，并告诉她该如何对待顾客I am a customer who bought
6、a dress at your supermarket last Sunday.我是上周日在您的超市买过一条连衣裙的顾客。I can hardly bear the rude behavior of him.我真无法忍受他粗鲁的行为。I would like to express my strong dissatisfaction with it.我想表达我对它的强烈不满。经典范文欣赏Dear Sir or Madam,I feel bad to trouble you but I am afraid that I have to make a complaint about a coat I
7、 bought in your department store on March 4th ,2007After I had bought the coat and returned home, I found some problems with it. There was a small hole in one of the coat sleeves, and the 2ipper had broken off, actually tore off. Im really upset at a coat that costs so much and breaks so easily I te
8、lephonedyour department store the day before yesterday and explained what the problems were to the shop assistant from whom I bought the coat. However, she was quite rude on the telephone and informed me that I could not get a replacement for this coat as it was purchased at a reduced price. I felt
9、aggrieved. I have always been a loyal customer of your store, but this incident makes me really disappointed.I would be perfectly satisfied if you would kindly replace the coat or refund my money, whichever is more conven_ient.I would like to have this matter settled by this weekend. Ilook forward to hearing from you soon.Yours faithfully,Anne Haslen
