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1、1,focus2highlights,Highlights R&L: Dialogue: making a telephone appointment S: Making an appointment Language for making an appointment R: An introduction to making telephone sales and appointments Research Project: Preparing an oral presentation on tips for successful telemarketing L&W: Writing a l
2、etter asking for an appointment Language for writing a letter asking for an appointment,Part 2 Language in Use,上海交通大学出版社,2,Assistant: Good morning. Odyssey Promotions. How may I help you? Nick: Hello, this is Nick Darwin from DJ Corporation. Could I speak to Helen Turner, please? Assistant: Just a m
3、oment, please. Ms. Turner? I have Nick Darwin (1) _ for you. Helen: Thank you Hi, Nick. Nice to hear from you. Hows the weather in London? Nick: Its pretty good for this time of year. Whats it like in New York? Helen: Not good, Im afraid. Nick: Thats a pity because Im planning to (2) . Helen: Really
4、? Well, youll come by to see us while youre here, I hope? Nick: Thats (3) . Ive got a meeting in Boston next Tuesday. I was hoping we could arrange to meet up (4) .,focus2dialogue,1. Dialogue:,上海交通大学出版社,Listen to the dialogue and fill in the blanks.,on the line,come by next week,what Im phoning abou
5、t,To be continued,making a telephone appointment,either before or after,3,Helen: Great. That would give us a chance to show you the convention center, and we could also drop in at Caesars Restaurant, where we (5) . Nick: I appreciate that. Helen: When do you plan to leave Boston? Nick: Could be eith
6、er Tuesday afternoon or Wednesday morning, but I would like to (6) back to London on Wednesday evening. Helen: OK. Well, it would be best for us if you could (7) . Ill pick you up at the airport. Well (8) any of the details that still havent been finalized. Nick: That sounds good. Helen: Please fax
7、me once youve (9) . Then well get back to you (10) for the day thats Wednesday the 9th, right? Nick: Thats right. Ill do that and I look forward to seeing you next week.,focus2dialogue,上海交通大学出版社,have arranged your reception,confirmed your flight times,catch a flight,fly in on Wednesday morning,1. Di
8、alogue:,with an itinerary,run through,making a telephone appointment,4,focus2 dialogue,Notes to the Dialogue,1. I have Nick Darwin on the line for you. 尼克达尔文来电找您。 on the line: 在电话线上 e.g. Hes on another line. Stay on the line. 2. Hows the weather in London? 伦敦的天气怎么样？ Note that this is typical small t
9、alk before getting down to business. 3. Thats a pity because Im planning to come by next week. 真糟糕，我计划下周过去。 come by: 作短暂拜访 e.g. Why dont you come by our house this evening? Why dont you come by some afternoon and have coffee with me?,上海交通大学出版社,1. Dialogue:,making a telephone appointment,5,focus2 dia
10、logue,4. I was hoping we could arrange to meet up either before or after. 希望我们能在此之前或之后安排一次会面。 The verb “hope” used in the past continuous tense sounds more polite or indirect than if used in the present simple tense. This is necessary when you are asking somebody for a favour. e.g. We are hoping you
11、 will get well soon. I was hoping you could send me some books. 5. Well run through any of the details that havent been finalized. 我们将快速讨论一遍还没有最后敲定的细节。 run through: 匆匆讨论；浏览 e.g. Shall we run through these names again from the top of the list?,上海交通大学出版社,1. Dialogue:,making a telephone appointment,6,F
12、ocus2 pairwork,2. Pair work:,上海交通大学出版社,making an appointment,Learning,Translate the Chinese in brackets into English and then role-play the dialogue with a partner.,To be continued,7,Focus2 pairwork,2. Pair work:,上海交通大学出版社,making an appointment,Learning,8,A: Hello, Mr. Johnson, please. B: Mr. Johnso
13、n is busy at the moment. May I help you? A: . (我想和他预约见面。) B: And your name is.? A: My name is Fred Lee. . (我们要讨论今后的合作事宜。) B: One moment, please. Let me check his schedule. . (他明天上午有时间见您。) A: Thanks a lot. (明天上午9点半前我能见他吗？) B: He wont be in till 10:45, so the earliest would be 11:00. A: (11点半可以吗？) B:
14、OK. Yes. Ill make a note of it. A: So thats settled. Tomorrow, 11:30, (对吗？) B: Yes.,Focus2 pairwork,上海交通大学出版社,2. Pair work:,Id like to make an appointment with him,Well be discussing our future cooperation,Im afraid he cant meet you until tomorrow morning,How about 11:30?,is that right?,Could I meet
15、 him before 9:30 tomorrow morning?,making an appointment,9,电话销售及预约入门 介绍 1 很多人认为最好的销售方式应该是直接销售，如直接从商店购买或网购。因此，电话销售往往被忽视，但事实上，电话销售每年创造数百万的销售量。电话销售经过多年的质疑，现在正逐渐进入一个发展阶段，被各个大小商家采用。,Focus2 text,Translation,3. Text:,An Introduction to Making Telephone Sales and Appointments,Introduction 1 Many people would agree that the best way to make a sale is through a direct sale, say, from your shop, or on the Internet. Consequently, telemarketing is commonly overlooked, b
