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1、,酒 店 英 语 ,ENGLISH FOR CAREERS,新职业英语,中国劳动关系学院高等职业技术学院,Unit 5 Switchboard,Listening,Speaking,4,Warming-Up,1,Reading,2,3,Writing,5,Project,6,Vocabulary and Structure,7,Listening Script,8,Unit 5 Switchboard,Warming-up,no replyD picking up the phoneA hanging up the phoneC holding the lineB,Suggested Answ
2、ers,Task 1 Match the expressions on the left with the pictures on the right.,Unit 5 Switchboard,Warming-up,Aswitchboard BService Directory Ctelephone receiver Dkeep the telephone off the hook Ecellphone Fcalling card,Suggested Answers,Task 2 Write each of the expressions under its corresponding pict
3、ure.,Unit 5 Switchboard,Warming-up,Suggested Answers,Task 3 Match the telephone English on the left with their responses on the right.,1E2A3D4B5C,Unit 5 Switchboard,Warming-up,More about Switchboard (1):,Unit 5 Switchboard,A switchboard (also called a manual exchange) was a device used to connect a
4、group of telephones manually to one another or to an outside connection, within and between telephone exchanges or private branch exchanges (PBXs). The user was typically known as an operator.,Switchboard,Warming-up,More about Switchboard (2):,Operator,Unit 5 Switchboard,Public manual exchanges disa
5、ppeared during the last half of the 20th century, leaving a few PBXs working in offices and hotels as manual branch exchanges. Manual PBXs have also for the most part been replaced by more sophisticated devices or even personal computers.,Warming-up,More about Switchboard (3):,Modern PBX,Unit 5 Swit
6、chboard,Warming-up,More about Switchboard (4):,Modern Switchboard,Hotel Switchboard operator,Unit 5 Switchboard,Task 1 Try to answer the following questions before you read the passage.,What telephone service does a hotel normally provide?2. Do you know how to dial an international call from a hotel
7、 room?,Reading,Unit 5 Switchboard,Reading,A hotel normally provides many kinds of telephone service including room-to-room call, local call, DDD call, IDD call, message service, and confidential service or screen call service.,Suggested Answers,1. What telephone service does a hotel normally provide
8、?,Unit 5 Switchboard,Reading,To dial an international call from a hotel room, we should dial “0” first, then the international prefix “00”, followed by the country code, area code and the expected telephone number.,Suggested Answers,2. Do you know how to dial an international call from a hotel room?
9、,Unit 5 Switchboard,Telephone Service,翻译,声音,The following is our hotels telephone service guide.1. How to make a call from your roomFor room-to-room calls in the hotel, please dial “1” first, then the room number. For local calls, please dial “0” first. Then dial the telephone number after the line-
10、through tone is heard. For domestic long distance calls, please dial “0” first, followed by the area code and the local telephone number. For international direct dials (IDD), please dial “0” first, then the international prefix “00”, followed by the country code, area code and the expected telephon
11、e number.,Reading,Unit 5 Switchboard,Telephone Service,翻译,声音,Please note that while you are dialing IDD, please dial the hotel code, international prefix, country code, area code and subscriber number continuously, with no pause (exceeding 10 seconds) made, to ensure that your dialing will not be in
12、terrupted. After completing your call, please see to it that the receiver is properly placed on the telephone hook, otherwise the hour meter will work continuously and the hotel will not be responsible for such disputes.,Reading,Unit 5 Switchboard,Telephone Service,翻译,声音,2. How we charge for a callD
13、irect dials are charged on a per minute basis from the moment the call is answered. Calls are automatically charged to your account. The hotel will collect 15% and 10% as service charge from IDD and DDD (domestic direct dial) calls respectively. The hotel will collect 5.00 yuan as service charge for
14、 a collect call or a call paid by credit card. For direct dialing calls, you are still requested to pay even if you dial the wrong number. Telephone bills with details will be given to you upon checking out. Local calls made from hotel room are free of charge.,Reading,Unit 5 Switchboard,Telephone Se
15、rvice,翻译,声音,3. Message serviceWhen you find the green phone light on, please dial “0” for the message left for you.4. Confidential service or screen call serviceIf you dont want to answer any incoming calls or you just want to let certain calls through, please dial “0” to inform the operator.For any
16、 inquiries, please dial “0”.,Reading,Unit 5 Switchboard,domestic,e.g. The Presidents speech covered a range of foreign and domestic issues.总统的讲话涵盖了一系列的国内外问题。We never interfere in other countries domestic affairs. 我们从不干涉别国内政。,adj. 国内的,Reading,Unit 5 Switchboard,e.g. Please note that the bill must be paid within ten days.请注意该帐单必须在十日之内 支付。I noted a change come over his face. 我发觉他脸上的表情发生了变化。,note,
