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1、Chapter 14,Regular Services in Guest Rooms,Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading,Dialogue 1 Cleaning the Guest Room,Context: Mr. Lewis returns to the hotel in the afternoon and findshis room has not been cleaned. He
2、 calls the RoomCenter. Pre-listening questions: Why has Mr. Lewiss room not cleaned? 2) Does the room attendant check the minibar? Why or why not?,Staff: Good afternoon. Room Center. How may I you ? Guest: Good afternoon. Could you send someone to clean my room.,Staff: May I have your name and room
3、number, please? Guest: John Lewis. Room 1202. Staff: Yes, Mr. Lewis. The “DND” sign hanged on your roomdoorknob most of the day. So we didnt clean the room soas not to disturb you? Guest: Well, it is my fault. I forgot to take down the sign when I went out . Staff: Do you wish the room to be cleaned
4、 now? Staff : Yes if there is not much bother. Guest : No trouble at all, sir. The room attendant will be in yourroom soon.(A few minutes later) Staff : It is room attendant. May I come in? Guest : Yes, please.,Staff: Good afternoon, Mr. Lewis. Im here to clean the room. Doyou mind my opening the wi
5、ndow? Guest: No, of course not. Staff: Oh, sir, Im afraid you have not marked the minibar list. Youhad a scotch Whisky which costs RMB50. Am I correct? Guest: Yes, exactly. Staff: Would you please sign your name on the minibar list ? Guest: Sure. Here you are. (after the cleaning) Staff: Is there an
6、ything else I can do for you, Mr.Lewis? Guest: No, thank you. I really appreciate your efficient work. Staff: My pleasure. We are always at your service. Goodbye.,Dialogue 2 Wake-up Call Service,Context: Mr. White is going to visit Suzhou and plans toreturn on the same day. He wishes to get up early
7、, so he places a wake-up call service withthe housekeeper. Pre-listening questions: What are the three ways to place the wake-upcall service? 2) What does the room attendant say to wake up Mr. White?,Guest: Excuse me, do you offer wake-up call service here? Staff: Yes, we off wake-up call service ei
8、ther by operator, byknock at the door or by the in-room computer system. Which do you prefer? Guest: Id rather like to be waken up tomorrow by knocking at thedoor. Staff: No problem, sir. Our room attendant can do that. What timedo you wish to be woken up? Guest: At 6:00 a.m. I need to be up early s
9、o that I could go toSuzhou and return on the same day. Staff: That is understood. Have a good sleep, sir. Good night.(Early the following morning) Staff: It is just six oclock, Mr. White. It is the time you asked meto give a call.,Guest: Oh, yes, thank you. Staff: May I open the window? Guest: Yes,
10、please Staff: Would you like to have breakfast in your room? Guest: That would be nice, thanks. Bring me a cup ofcoffee, would you? Staff: Ok. Anything else, sir? Guest: No, no more. Im on a diet. Staff: I will go and get your breakfast.I will be back in a few minutes.,Context: Mr. and Mrs. Smith ha
11、ve just checked in this morning. They are expecting their mother to come to the hotel to join them. Mr. Smith calls the housekeeper asking for an extra bed. Pre-listening questions: What kind of bed does Mr. Smith request to be placed in the room? How much is the charge for such a bed?,Dialogue 3 Ar
12、ranging an Extra Bed,Staff: Housekeeping. Li Feng speaking. How may I help you? Guest: Yes, Id like to have an extra bed in our room. Staff: May I have your name and room number ,please? Guest: Im Peter Smith. Room 809 Staff: Yes, Mr. Smith. You said you need one extra bed in your room. Am I correct
13、? Guest: Exactly Staff: And what kind of bed do you need? For children or for adults? Guest: For our mother.,Staff: Im afraid we have to charge half of one room night rate for such a bed, that is, RMB 425 or50 US dollars per night. Guest: Ok, we will take one. Staff: When do you wish the bed to be p
14、laced in your room, sir? Guest: Eh, anytime before our mother arrives. that is around 4:00 oclock Staff: Ok. We will have your request registered at the Reception Desk first, and the charge will be billed to your room account. Guest:. No problem. Could you bring in one more blanket, please? Staff: C
15、ertainly. We will also provide another set of guest supplies in the room.,Context: The room attendant comes in Mr. Bushsroom with the fresh towel he requested. Pre-listening questions: Why does the guest want an adapter? Dose the hotel charge the guest for the bottle of honey in the room?,Dialogue 4
16、 Various Services in Guest Room,Staff: I have brought some fresh towels, Mr. Bush. Guest: Thanks a lot. Staff: Do you need anything else? Guest: Yes, I need some more complimentary mineral water, Can you do me the favor? Staff: I will go to the reception desk to see if I can. Guest: OK, By the way, there is a bottle of honey onthe nightstand, Is it complimentary or shall I payfor it? Staff: It is on the house, sir. Guest: Very good.,
