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1、旅 游 饭 店 职 业 英 语,初 级,Unit Two Front Office 前 厅 服 务 Lesson 3，4，5,Lesson 3,What Kind of Room Would You Like您想预定什么样的房间,Key Words：,reservation 预 定（n.）reserve 预 定（v.）double 双人的single 单人的September 九 月intend 打 算prefer 喜 欢stay 停 留confirmation 确 认book 预 定bath 浴 室New York 纽 约,Talking to the Guest 情 景 会 话,ONE,C
2、lerk: D Guest: GC: Good morning. Beijing Hotel. Room Reservation. Can I help you? G: Yes, Id like to reserve a room for September 20th and 21st, please. C: What kind of room would you like, a double or a single room? G: A double room. C: Wait a moment, please, Sir.,TWO,C: China World Hotel. May I he
3、lp you? G: Im calling from New York. Id like to make a reservation. C: Yes, Madam. What kind of room do you prefer? G: I need a single room with bath. C: How many nights will you stay? G: From May 12th to 18th, thats seven days in all. C: Ok. Ill send you the confirmation letter. G: Thank you very m
4、uch. C: Its my pleasure. We look forward to your coming.,Notes：,Wait a moment，please. 请稍等.类似的说法: Wait a minute/ second ，please.In all. 总共,总计Example: Thats 7 yuan in all.Ill send you the confirmation letter .我会给您发确认函.- We look forward to your coming.我们盼着您的到来.- Im looking forward to your letter.盼望收到您的
5、来信.,Your Turn to Try Now,Listen to the words and repeat:book 预定 room 房间 suite 套房 presidential suite 总统套房 double bed 双人床 single room 单人间 triple room 三人间 reservation 预定 double room 双人间 standard room 标准间,Do you know this?,Twin-bed room 双床间（标准间） Double room 双人间 （大床房）,Listen to the sentences, repeat and
6、translate:What type of room do you want? Id like to book a single room with bath. How many nights are you going to stay? How many nights will you need the room? We look forward to your arrival.,Listen and complete the dialogues:C: Good morning, Friendship Hotel. Room reservation. .G: Yes, for next S
7、unday.C: .G: A single room with double beds.C: .,2. C: Good afternoon, sir. .G: Good afternoon. Im calling from America. .C: .G: Id like to reserve a double room.C: .G： Id like it from august 14th to 17th.C： Ok. We look forward to .,Lesson 4,Do You Have a Reservation您有预订吗,Key Words：,passport 护照fill
8、in 填写registration 登记form 表格afraid 害怕的moment 此刻available 可用的,能得到的certainly 可以,Notes：,Under ones name 以的名义，在的名下Example: There is a reservation under your name.Would you please fill in this registration form? 您能填以下这张登记表吗？“填写”还可以用fill out,例如：Could you fill out this form.,Talking to the Guest 情 景 会 话,ONE
9、,Receptionist: R Guest: GR: Good afternoon. Welcome to our hotel. What can I do for you? G: Yes, I have a reservation in your hotel. R: May I have your name? G: John Smith. R: Wait a moment, please. Yes, we have your reservation. May I see your passport, please? G: Here you are. R: Would you please
10、fill in this registration form? G: Of course.,TWO,R: Good evening, Madam. May I help you? G: Yes, Id like to have a single room. R: Do you have a reservation? G: No, Im afraid not. R: Wait a moment, please. Let me see. Oh, there is one single room available. G: Thats great. Ill take it. R: May I hav
11、e your passport for the registration? G: Certainly. Here you are.,Notes：,Oh, there is one single room available.有一个空的单人间。Is there any ticket available for tonight?今晚的票还有吗？Sorry, all rooms are taken/full.抱歉，所有的房间都满了I will take it. 我就要了。 Example:This silk dress is beautiful. Ill take it.,Your Turn to
12、Try Now,Listen to the words and repeat:registration 登记 available 可用的 complete 完成 form 表格 show 出示 receptionist 接待员 fill 填充 passport 护照 sign 签字,Listen to the sentences, repeat and translate:Do you have a reservation? May I see your passport? I have a reservation in your hotel. Do you have a room avail
13、able for tonight? Could you sign your name here, please?,Listen and complete the dialogues:R: Good afternoon. ?G: Yes, I want to have a single room for tonight.R: .G: sure, .R: wait a moment, please. .,2. R: Good morning, Madam. ?G: Yes, my name is Nancy White. Do you have a single room for today?R: ?G: No, .R: Wait a moment, please. . Im sorry, .G: Thats too bad. R: But we still have one double room available. Will that be all right?G: , Ill take it.R: May I ?G: Here it is.R: ? This is the form.G: Of course.,
