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1、PART I Being All Ears PART II Talking Face to Face PART III Maintaining a Sharp Eye PART IV Trying Your Hand,Unit 6,Business and Negotiation,PART I,Making a phone call,Being All Ears,Words to Know Short Conversations Situational Dialogues Passage Listening,Words to Know,1. reception n. (公司)服务台 2. po
2、ssibly a. 或许 3. advertising a. 有关广告的 4. department n. 部门 5. information n. 信息， 资料 6. wrong a. 错误的 7. personnel n. 人员， 员工a. 人事的， 人员的 8. extension n. (电话的)分机， 内线 9. message n. 口信， 信息 10. preferably ad. (如果可能)尽量， 最好,Words to Know,11. arrangement n. 商定 12. book v. 预定 13. completely ad. 完全地 14. stranger
3、n. 陌生人 15. secretary n. 秘书 16. importance n. 重要性 17. brief a. 简短的 18. point n. 要点 19. excuse v. 原谅某人的行为n. 理由 20. omit v. 省去， 疏漏,Short Conversations,Directions: Listen to the dialogues and fill in the blanks with the words you have heard. A： Hello， . Can I help you?B： This is Tom， Room 721. Could I h
4、ave a taxi， please? A： Hello， Department. What can I do for you?B： Hello， Id like some on advertising in your newspaper， please. A： Hello， 863- .B： Oh， Im sorry. Ive got the number. A： .B： Could you please give me the number of the Department? A： Victory . Good afternoon.B： Could I speak to Mr. Li，
5、please? 212， I think.,Situational Dialogues,Dialogue 1Directions： You will hear a dialogue in which Joe is calling to talk to Mr. Green， but Mr. Green is not in. So he leaves a message.1. Who is Joe talking to over the phone? A. Mr. Greens wife. B. An operator. C. Mr. Greens friend. D. Mr. Greens se
6、cretary. 2. Where is Mr. Green now? A. He is in the office. B. He is on a business trip. C. He is at lunch. D. He is not working today. 3. When does Joe prefer Mr. Green to call him? A. Before 4 p.m. today. B. After 4 p.m. today. C. Before 4 p.m. tomorrow. D. After 4 p.m. tomorrow.,Dialogue 14. What
7、 is Joes phone number? 326-6820. B. 362-6028. C. 326-6802. D. 362-6820. 5. In which month will the meeting be? September. B. October. C. November. D. December.,Dialogue 2 Directions： Thomas is calling Chinese Restaurant to book tables.1. What is Thomas calling for? A. Asking about some book. B. Orde
8、ring food. C. Booking a table. D. Finding someone. 2. When will be the dinner? A. April 23rd.B. April 24th.C. April 25th.D. April 26th. 3. What time does Thomas want at first? A. 6：45. B. 7：15. C. 7：30.D. 8：15.,Dialogue 24. What time does Thomas accept finally? A. 6：45. B. 7：15. C. 7：30.D. 8：15. 5.
9、What is Thomas phone number? 673-0035. B. 736-0035. C. 763-0005. D. 763-0305.,Passage Listening,1. Directions: Listen to the passage and fill in blanks with the exact words you have heard.,When you talk with a by telephone, your speech tells what kind of person you are. When you answer the phone, do
10、 so with a in your voice. When you have your put through a call for you, be ready to take it. The “wait-a-minute” is like pushing a door bell and running around the house. In business, telephone conversation is of great . Business calls, of course, should always be and to the .,Passage Listening,Soc
11、ial calls may be longer, but if you wish to carry on an conversation, you should first make sure whether the other person is busy or not. If you must leave the telephone, ask the person to whom you are talking to you for a moment and when you come back, say, “Im sorry to have kept you waiting.” In a
12、 telephone conversation, never a pleasant “Good-bye”.,2. Directions: Listen to the passage again and answer the following questions in brief.(1) What does your speech on the telephone tell other people?_ (2) When you answer the telephone， how should you mind your voice? _ (3) What should be business
13、 calls like? _ (4) If you must leave the telephone， what should you do? _ (5) What should you do in closing the conversation? _,PART II,Talking Face to Face,Making a phone call,Follow the samplesUseful Sentences and Expressions,Sample 1Li Gang is calling to speak to Mr. Smith.Secretary： Good morning
14、. Li Gang： Good morning. This is Li Gang here Im calling from New York in America. Secretary： How can I help you? Li Gang： Im trying to get hold of Mr. Smith. Is he available? Secretary： Ill just find out for you. Hello， Mr. Li， are you still there? Im sorry; Mr. Smith is available at the moment. Would you like me to put you through to Mr. Smith? Li Gang： Yes， please. Thats very kind of you. Secretary： Youre welcome.,
