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1、ECTP Crew Training,Brian Seale WRT, ASD, FSRT, AMRT,CCT, OCT, HST, UFCT, CRRT, ECTP Instructor,L I K EI TN E V E RE V E NH A P P E N E D,Largest cleaning restoration mitigation company in the United States Headquartered in Gallatin, Tennessee Uniformed employees Insured On staff chemists at headquar
2、ters National training center Located in all 50 states Latest technology in equipment and chemicals,Production Helper Job Overview,Your main job as a production helper is to support the crew chief and other production personnel, as needed. You will perform production processes as assigned and clean
3、and maintain vehicles, equipment, warehouse and office areas. You report to your Crew Chief or Production Manager.,#1 Responsibility: Safety You should strive to be safe in all you do to protect the customers, your coworkers and yourself. Safety includes the following:,Be able to read and understand
4、 Material Safety Data Sheets and product labels. Wear appropriate personal protective equipment. Recognize and avoid hazardous chemicals and materials and understand your responsibility in the Hazardous Communication Program. Follow crew chief guidance when operating equipment. Be alert for electric
5、al hazards in a wet environment. Inspect equipment for hazards before use and report damaged equipment to crew chief. Ensure a safe work environment for customers and visitors at the work site. Wash hands before eating, drinking, smoking or using cosmetics. Comply with all safety practices in the co
6、mpany safety handbook.,#2 Responsibility: Act Professionally at the Job Site,Follow job site crew rules established by your production supervisor. Always try to present a professional attitude on the job site.,#3 Responsibility: Equipment Maintenance All equipment needs to be maintained so that it w
7、orks properly on the job site. It is your responsibility to:,Clean and perform preventative maintenance on vehicles and equipment. Clean vehicle interiors and organize contents. Keep inventory levels at proper quantities. Clean and maintain the warehouse and office areas. Clean building exterior and
8、 parking lot.,#4 Responsibility: Equipment Repair,When equipment breaks down, you will occasionally need to assist repairing it. Management will take care of all serious breakdowns.,#5 Responsibility: Cleaning and Restoration Work You are responsible for assisting in cleaning and restoration work in
9、 your job. You should follow SERVPRO Production Guidelines when you clean:,Ceilings and walls Carpets Drapery Upholstery,Appliances Hard surfaced furniture Hard floors Duct systems,#6 Responsibility: Job-Site Support,You should assist the crew chief and other personnel at the job site in addition to
10、 your cleaning and restoration work. These are common tasks that are performed for jobs: Inventory and load the van with equipment, products and supplies needed for the days jobs. Set-up staging area and equipment for each job. Prepare rooms for cleaning processes. Perform end-of-job/end-of-day clea
11、n up and breakdown.,#7 Other Key Responsibilities,We are judged by our integrity. Each employee must keep the promises they make. Failure to live up to commitments will not be tolerated and is reason for immediate termination. Complete honesty is required. No reason exists to be dishonest in any sit
12、uation. Deliberate lying will not be tolerated and is grounds for immediate termination. Employee is only authorized to receive compensation from this company. Any offer of payment or commission from any source must be declined and brought to the attention of your supervisor. No tips from customers.
13、 Learn all aspects of your job and learn the duties of the crew chief.,Report any communications about the company, positive or negative, to your supervisor on a timely basis. Communications with customers, adjusters, agents or centers of influence must be positive. Any negative representations or r
14、epresentations contrary to company policy are grounds for termination. Do not sacrifice the integrity of SERVPRO. Whenever there are conflicting priorities, ask your supervisor for help in prioritizing tasks. Fulfill all job-related requests made by the supervisor or owner. Assist other staff member
15、s, as necessary.,Good Personal Appearance Is Important!,SERVPRO is a cleaning company, so all employees must exemplify clean. Good personal appearance is difficult for SERVPRO employees because we are doing sweaty work in dirty places. We must try to keep up personal appearance as much as possible,U
16、niforms,Keep shirts tucked in, it makes you look neater. Keep an extra shirt in the truck, just in case you get dirty. When you come to work, your pants and shirt should always be clean. Shoes are important too, dont neglect them. Your shoes dont have to be the latest name brand style, but then need
17、 to be neat and clean.,Body Cleanliness,Working as a SERVPRO production employee means one thing for sure: two showers a day. One before work and one after work. The one before work is so that you look your best for your customers, the one after work is so you can live with your loved ones! Find a good anti-perspirant deodorant and keep it in the truck with you or at the office. It can save you after a smelly job. Hair looks more professional if its clean and neatly kept. Right or wrong, many people will judge you based on how your hair looks.,
