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1、良好护患沟通对护患关系的重要性The importance about the Nurse-patient relationship by good communication,当前医疗纠纷已经成为困扰医疗机构及其医护人员的一大难题，与此相关的各方都在探寻防范和解决的措施。作为与患者日常打交道的护理人员，站在医患纠纷的前沿，我们的护理行为、言谈举止和个人修养，已经成为医疗纠纷发生的重要影响因素之一。 Nowadays, medical service dispute has become a hard problem which puzzling the medical institution
2、 and doctors and nurses. Many respects are now finding the solutions to pretend. Nurses who make dealings with the patients standing in the front line, our nursing behavior, speech and self-cultivation had been an important elements effecting the medical service disputes.,护患关系概念,是指护士与病人通过特定的护理与被护理而形
3、成的人际关系, 是在医疗服务中建立起来的两个相互依赖的主体之间的关系 。 The concept of the nurse-patient relationship is formed by specific nursing and nursed between nurses and patients, is established by two subjects which depending on each other in the medical service.,护患关系的特征,护患关系是一种工作关系 护患关系是一种信任关系 护患关系是群群关系 护患关系是一种治疗关系 The char
4、acteristic of the nursing-patient relationship It is a working relationship. It is a trusting relationship. It is a group relationship. It is a curing relationship.,交流是建立平等协调护患关系的手段护患间双向交流沟通的质量和效果直接决定了护患关系的状态。成功的双向交流往往会取得护患间的密切配合与合作，而护患间缺乏交流，则病人易产生不信任不合作情绪，现代医学模式的改变，整体护理的开展，使得护患关系的形式从主动被动型转为指导型、参与型。
5、这种新型的护患关系形式把护士与病人置于平等地位。 Communication is established on equal coordination of nursing-patient relationship. The quality and effect of two-way communication deciding the state of nursing-patient relationship. The success of two-way communication obtained closely cooperation between nurses and patien
6、ts. The lack of communication will bring distrusting and uncooperative emotion. The change of modern medical, the development of the whole medical caring, transferring the relationship from initiative-passive to guiding-participating-a new relationship which is equal to nurses and patients.,临床上80的护理
7、纠纷是由于沟通不良或沟通障碍导致的；30的护士不知道或不完全知道如何根据不同的情绪采用不同的沟通技巧；83.3的护士对沟通方式基本不了解；33.3的护士认为对患者及家属提出的不合理要求应不加理睬。有研究发现，77.78的患者希望每天与护士交谈1次。这两组数据中不难看出，目前护士的沟通能力与患者的沟通要求还远远不相适应，相当一部分护理人员缺乏沟通的理念、知识和技巧。 The 80% medical disputes results in bad communication and communication obstacles.30% nurses do not know how to use
8、communication skill in different situation;83.3% nurses basically don understand;33.3% nurses think they can ignore the unreasonable request posed by patients family members. Researches founded, 77.78% patients hope to talk to nurses one time a day. From this two data, the communication between nurs
9、es and patients is not enough. Lots of nurses are lake of the knowledge and skill of communications,什么是护患沟通,所谓护患沟通，是指护士与患者之间的信息交流和相互作用的过程。 良好的护患沟通，可以建立起良好的护患关系，使护患双方能够相互理解、相互信任、相互支持、相互配合，有利于护理工作的顺利开展，使患者真正接受科学的、整体的、全方位的现代护理服务，有利于帮助患者增强战胜疾病的信心和决心。What is nursing-patient communication? It refers the p
10、rogress of nurses and patients information communication and interaction together. Good communication can establish good relationship so as to make inter-understand, trust, support, cooperation. It takes advantage of development in nursing work, help patients to increase confidence and decision to d
11、efeat illness.,护患沟通的重要性,通过护患沟通,可以协助患者很快适应医院的环境。通过护患沟通，协助患者保持良好的自我形象。The importance of two-way communication Through communication, can help patients to adapt the hospital environment. Through communication, can help patients keep good self-imagination.,通过护患沟通,协助患者建立良好的人际关系。通过护患沟通，能够缩短护患间的心理差距，最终达到心灵
12、沟通。 Through communication, can help patients establish good relationships Through communication, can shorten psychological gap so as to achieve intelligent communication.,护患沟通障碍原因分析 The analysis of nursing-patient communication obstacle reason.,对护患沟通重要性认识不足 The inadequate of knowing the importance o
13、f the communication. 缺乏相应的沟通技巧 The lack of related communicate skill. 语言沟通不当 The inappropriate of language. 知识面不够宽 Lake of knowledge.,技术水平不高 Skill level is not high. 交流信息量不足 Lack of information communication. 对患者的态度不良 Bad manner to patients. 沟通传载的信息量超载 Overloading of communication information transf
14、er. 病人方面的因素 The elements of patients.,增 进 护 患 沟 通 Improve nursing-patient communication,增 进 护 患 沟 通 Improve nursing-patient communication,（一）确立良好的第一印象1. Establish good first impression初次见面，要想办法赢得患者好感，留给患者一个好的第一印象。Establish good first impression in first meeting, bring patients good impression.,增 进 护
15、 患 沟 通,（二）主动与病人交往2. Associate with patients imitatively是指在交往过程中，应主动与他人交往，卷入接触，在交往中占主导地位。It refers nurses should associate with others imitatively to take leading position.,增 进 护 患 沟 通 Improve nursing-patient communication,(三)移情 3. Move emotions. 1.用别人的眼光看世界 Look to the world in others sight. 2.用别人的心
16、去体会世界 Appreciate the world in others heart.,增 进 护 患 沟 通 Improve nursing-patient communication,（四）帮助别人4.Help others.主要包括情感上的支持、对痛苦的分担、观点的赞同、建设性的建议，也包括困难上的帮助和物质上的支持。Mainly including the support on emotion, sharing with suffering, approving with opinion, positive suggestion and support on difficulties and materials.,护 患 沟 通 的 技 巧 The skills of communication,语言要通俗易懂，适合不同地区人的语言习惯。 Use easy words, suitable for people form different regions. 态度要诚恳热情 Enthusiasm , honesty manner. 恰当使用敬语和谦词 Use fitting homage and modest words.,
