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1、第三节课 让对方等待,单 词 学 习,单 词 学 习,单 词 学 习,Voice mailpolicysir,单 词 学 习,Budget reportexperience item,单 词 学 习,File cabinetmomentarilytransfer,短语表,At the moment 此刻 call sb. back 回电话(某人) call volume 通话量 Can I help you? 我能帮您吗? check on (sth.) 检查(某事) didnt think so 本来就不这样认为 direct (a call) 直拔(电话) final number 最终数
2、据 for a moment 片刻 ,一会儿 give sb. a run over (of sth.) 允许某人分使用(某物),获准充分使用(某物) give me a holler 喊我一声/叫我一声 I think Ill. 我想我会,短语表,have (figures/numbers) in 已有/存有(数据/数字) I was wondering if 我想知道如果 leave a message (on voice mail) 留言(通过语音信箱) put sb. on hold 让某人候听 Speak to sb. about 和某人谈有关 Sorry about that. 对
3、此深表歉意 take your time 慢慢来,不必着钯 take a look 看一下 Would you mind (doing sth.)? 您是否介意. with a client 和客户在一起 You mean 您的意思是.,Image of dialogueRead with me,A：Thank you for calling Medford Insurance, this is Marcie Stevens. Would you please hold? B： Uh, okay. A：Thank you. (Puts callers on hold). A：Sorry abo
4、ut that Sir. We are experiencing a high volume of calls at the moment. What can I do for you today?,B：Yes. My name is Bill Smith andIm calling about a specific insurance policy package. I have a few questions, and A： Im sorry, I need to answer theother line. Would you mind holdingmomentarily? B： Uh.
5、 I suppose A： Thank you. (Puts caller on hold).,A： Yes, Sir. Thank you for holding. Soyou have some questions about a policy? I can transfer you to one of our agents B： Actually, I would like to talk to Mr. Samuels. Hes the agent I originally spoke to about the matter. A： Ill take a look and see if
6、Mr. Samuels is available to take your call. Would you like to hold for a moment, please?,B: Okay. A: (Puts caller on hold) Hello, is Mrs Samuels at his desk? C: Hes with a client now. He should be a few minutes more. A: Okay, thank you. (Takes caller off hold) Mr. Samuels is meeting with aclient at
7、the moment. Would you prefer to leave a message on his voice mail? Or I can put you on hold?,B: Well I think Ill just leave amessage. A: Very well. Please hold for a moment while I transfer you to Mr Samuelss voice mail.,10月30日作业: 1、计算机常用词汇每个单词抄三遍（012页） 2、下节课默写单词； 3、练习实景对话（048-049页） ，下节课各小组背诵对话。 4、这节课单词默写错误的同学，要复习，下节课随机抽查拼写。,同学们辛苦啦！,
