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1、Wal-Mart invests a lot on people, in terms of total structure,training and communication.,Head Office Organization Chart,In terms of structure, there is no differenceThe difference is at the reporting position for functional head,Wal-Mart: A Very Centralized System,Big Head-Office Team,HR,LP,Store O
2、rganization Chart,Store Organization Comments,Under a strong backoffice (centralized ) system - Limited numbers in the Front End store associates: 500 - 550Lesser responsibility of store managerGeneral Manager = Store Manager - Giving them a big title to feel good,Store Organization Comments,Aggress
3、ive localization plan: - 88% Store Managers: local - 100% Division Managers: local from the beginning Place equal importance of service sector as commercial one: - One DGM in charge of service division,Service-oriented Cooperate CultureExample: Welcome, thank you, smiling service easily can be heard
4、 or noticed 3 Meter Rule Poster to emphasize service in the store,Why Wal-Mart Has a Good Service Image?,The service-oriented cultureRespecting of Chinese labor regulationInternal communicationWell-designed training programs,Salary Structure,Based in Shenzhen,Carrefour keeps higher salary structure,
5、 but still have a lot of overtime.,Internal Communication,Newsletter: - “Wal-Mart China Today”Internal Website - “Pipeline” Annual National Meeting,Two-flow communication between the head and its staff,HR team increased to 100 by 2002,Human Resources Function,Special Training Program,Management trai
6、ning- Store managers training program in USA ( 3 - 6 Months ) - Management trainee training program (6 Months) Fresh Graduates training- Training program in Shenzhen (6 months) All associates- Orientation for all new associates (3 Days), More centralized management system - Less responsibilities for
7、 store managers - More time for the store managers can be devoted to service sector, Service-oriented cooperate culture throughout the company, Long-term investment to people, Respecting Chinese environment,注：文本框可根据需求改变颜色、移动位置；文字可编辑,POWERPOINT模板 适用于简约清新及相关类别演示,1,2,3,4,点击添加文本,点击添加文本,点击添加文本,点击添加文本,目录,
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