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1、,Oct 2011,月度报告 Monthly Report 2011.10 报告人： Reporter:,page 2,1. 营运成果 Operational report1.1 营运成果 Operational report 1.2 改进行动 Improvement action 1.3 增值服务 Value added service1.4 额外服务 Extra item2. 营运信息更新 Operating information updating 2.1 组织结构及培训 Organizational structure and training 2.1.1 组织结构 Organizat
2、ional structure2.1.2 人员变动 Turnover of staff2.1.3 人员培训 Training plan2.2 营运方案 Operation scheme2.2.1 预防性计划 Preventative planning 3.客户反馈及行动计划 Consumer feedback and plan of action3.1 客户反馈 Consumer feedback3.2 行动计划 Plan of action,营运内容,page 3,营运成果Operational result营运信息更新Operating information updating客户反馈及行
3、动计划Consumer feedback and plan of action,1.1 营运成果 Operational report,日常清洁工作能保持正常Daily cleaning work was working properly能给客户方提供一定的增值服务Value-added service to the client,page 4,page 5,1.2 改进行动 Improvement action,1.3 增值服务 Value added service,1.4 额外服务 Extra item,page 8,营运成果Operational result营运信息更新Operati
4、ng information updating客户反馈及行动计划Consumer feedback and plan of action,支持服务经理:1Unit Manager:1,总部 :12 Headquarters:12,清洁主管 :1 Cleaning charge:1,清洁领班 :1 Cleaning foreman:1,2.1.1 现场人员组织架构图Organizational structure,分店员工总人数 19 All of Unit 主管人数 X Cleaning charge 经理助理 X Assistant Manager 领班人数 X Cleaning forem
5、an 员工人数 X Cleaner,page 9,办公室 :2 Office:2,工厂 :2 Factory:2,办公楼 :4 Working Hall:4,经理助理: 1 Assistant Manager:1,车间 :6 Working shop:6,外围 :1 Other area:1,机动 :1 Mobile staff:1,page 10,入职New employee:离职：Separtion：,2.1.2 人员变动 Turnover of staff,培训记录 Training log,2.1.3 培训 Training plan,page 11,2.2.1 预防性计划 Preventative planning,page 12,page 13,营运成果Operational result营运信息更新Operating information updating客户反馈及行动计划Consumer feedback and plan of action,page 14,员工培训 ：Traning of cleaner：HES、服务礼仪、工作要求HES 、Service Etiquette 、Requirement,3.1 下月计划 Plan of action,Thank You !,
