《新惠普企业价值与战略目标ppt培训课件》由会员分享，可在线阅读，更多相关《新惠普企业价值与战略目标ppt培训课件（18页珍藏版）》请在金锄头文库上搜索。
1、corporate,the corporate objectives for hp,profit,customer loyalty,growth,market leadership,leadership capabilities,employee commitment,global citizenship,To provide products, services and solutions of the highest quality and the greatest possible value to our customers, thereby gaining and holding t
2、heir respect and loyalty. Underlying beliefs supporting this objective: Our continued success is dependent on increasing loyalty of our customers. We must listen attentively to customers to truly understand their needs, then take the appropriate action. Competitive total cost of ownership, quality a
3、nd the way we do business drives customer loyalty.,customer loyalty,To achieve sufficient profit to finance our company growth, create value for our shareholders, and provide the resources we need to achieve our other corporate objectives. Underlying beliefs supporting this objective: Profit is the
4、responsibility of all. Balance of long-term and short-term objectives is key to profitability. Profit allows us to re-invest in new and emerging business opportunities. Profit is highly correlated to generating cash, which brings more flexibility to the business at a lower cost. Profit enables the a
5、chievement of our corporate objectives.,profit,To grow by continually providing useful and significant products, services and solutions to markets we already serve and to expand into new areas that build on our technologies, competencies and customer interests. Underlying beliefs supporting this obj
6、ective: There are more places we can contribute than we will be capable of contributing: we must focus. To be average in the marketplace is not good enough, we play to win. We must be No.1 or No.2 in our chosen fields.,market leadership,To view change in the market as an opportunity to grow; to use
7、our profits and our ability to develop and produce innovative products, services and solutions that satisfy emerging customer needs. Underlying beliefs supporting this objective: Growth comes from taking smart risks, based on the state of the industry that requires both a conviction in studying the
8、trends, but also in inducing change in our industry. Our size (and diversity of businesses) gives us an ability to weather economic cycles and turn them to our favor.,growth,To help HP employees share in the companys success that they make possible; we provide people with employment opportunities ba
9、sed on performance; to create with them a safe, exciting and inclusive work environment that values their diversity and recognizes individual contributions; and to help them gain a sense of satisfaction and accomplishment from their work. Underlying beliefs supporting this objective: HPs performance
10、 starts with motivated employees; their loyalty is key. We trust our employees to do the right thing and to make a difference. Everyone has something to contribute: Its not about title, level, or tenure. An exciting, stimulating work environment is critical to invention. A diverse workforce gives us
11、 a competitive advantage. Employees are responsible for lifelong learning.,employee commitment,To develop leaders at every level who are accountable for achieving business results and exemplifying our values. Underlying beliefs supporting this objective: Leaders inspire, foster collaboration, and tu
12、rn vision and strategies into action with focused, clear goals. Effective leaders coach, relay good news and bad, and give feedback that works. Leaders demonstrate self-awareness and a willingness to accept feedback and continuously develop. Leaders speak with one voice and act to eliminate busy wor
13、k. It is important to measure people on the results they achieve against goals they helped to create.,leadership capability,Good citizenship is good business. We live up to our responsibility to society by being an economic, intellectual and social asset to each country and community in which we do
14、business. Underlying beliefs supporting this objective: The highest standards of honesty and integrity are critical to developing customer and stakeholder loyalty. The betterment of our society is not a job to be left to a few; it is the responsibility to be shared by all. This objective is essentia
15、l to delivering on the brand promise.,global citizenship,hp values http:/ 25, 2002,hp values,we have trust and respect for individuals,we are passionate about customers,we act with speed and agility,we achieve our results through teamwork,we deliver meaningful innovation,we perform at a high level o
16、f achievement and contribution,we conduct our business with uncompromising integrity,We put the customer first in everything we do and in every decision we make. We create a culture and management process that motivates and empowers employees to act in the best interests of the customer. Examples of
17、 practices where this shows up: Measure Total Customer Experience (TCE) performance across customer segments and product/service categories Living the HP Customer Experience Standard Employees take ownership of customer issues brought to them and know who to contact to resolve them Clear line-of-sight accountability and direct link to compensation and performance management,
