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1、表达歉意,Im so sorry for the mistake I made.,典型句型（一）为工作疏忽道歉,为而道歉 I apologize for sth/doing sth Im sorry for sth/doing sth 很抱歉我忘了我们的约会。 Im sorry for forgetting about our appointment. I apologize for forgetting about our appointment.,我对自己犯的错误感到很抱歉。 Im so sorry for the mistake I made. 很抱歉，我迟到了。 Im sorry fo
2、r being late. 我对工作中的错误感到很抱歉。 Im so sorry for the errors in the work. 对不起给您添了这么多麻烦。 Im so sorry for giving/causing you so much trouble.,（二）弥补过失,这是我的错。 Its my fault. 我不会再做这样的事了。 I wont do it again. 我不应该这样做。 I shouldnt have done that.,Give me some time please. 给我点时间。 I need a couple of days to redo it.
3、 我需要点时间重新做。 我会再检查一遍的。 Ill check it up again. Ill review it again.,思考解决办法,我要想想办法，否则情况会变得更糟。 I have to do something, or it will go wrong/will be worse. 我们需要想想办法，然后做个决定 We need to think about it, and make a decision. 时间不多了，我们必须马上决定。 Time is limited. We must hurry to decide.,我会尽快想办法解决问题。 Ill try to work
4、 it out as soon as possible. Ill try to solve it as soon as possible. I take full responsibility. 我负全责。 现在后悔也晚了。 Its too late now.,澄清误会,Im afraid you misunderstood me. Im afraid that there is a misunderstood between us. 恐怕你误会我了。 这就是个误会。 Its just a misunderstanding.,我不是故意的 I didnt mean to I didnt mea
5、n to offend you. 我不是故意冒犯你。 I didnt mean what I said, you know. 你知道，这不是我的本意 I should have thought of the problem. 我应该想到这个问题的。,我应该先问问你的意见。 I should have asked you first. 我应事先通知你的。 I should have notified you beforehand. 我觉得你不应该那样做。 I dont think you should have done that.,典型对话,A: This is Nancy from ABC
6、company. May I speak to Mr. Brown? B: Brown speaking. A: I apologize for forgetting about our appointment. B: Never mind. A: Could we plan it for another day? B: Is Friday OK? A: OK. Im sorry for giving you so much trouble.,A: Come here. There are many mistakes in this report. B: Sorry, its my fault
7、. Ill go through it again. A: No time to lose. B: I see. I promise it wont happen again. A: Hope so.,A: Its said that our old clients all turned to cooperate with another company. B: Really? A: Yes. B: I have to come up with alternative ways or it will go wrong. A: Lets do it together. Nobody wants to lose the job.,A: Im mad at you. B: I didnt mean to offend you. A: You should have notified me beforehand. B: Sorry. I wont do it again.,
