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1、Small talkSmall talk is pleasant conversation about common interests.闲扯，闲谈WHO WHAT WHERE WHEN WHYStrangersParents vs. kidsAcquaintancesColleagues/ Classmates/ SchoolmatesWith CustomersWHO makes small talk?Waitresses Hairdressers Sales WHO makes small talk?MailmanWHATdo people make small talk about?“
2、safe topics” Its a nice day! What a beautiful day! sports news entertainment news You look really well! What a nice dress! WHATdo people make small talk about?“not acceptable”Personal informationSalaryPrivate issues ReligionPoliticsSecretsPeoples bodyNegative commentsWHERE do people make small talk?
3、“people are waiting for sth.”Bus stopElevator/ LiftDoctors or dentists waiting roomQueues at the storesCafeteriaSocial events (party)WHEN do people make small talk?“First time you see or meet someone”“Break during a meeting, presentation”WHY do people make small talk?“break an uncomfortable silence”“break the ice”“fill the awkward silence”“fill time”To be polite!“So never underestimate the power of Small talk.”
