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1、关于提升一次性修复率及更好的执执行和改 善车间车间 流程的工作报报告 About ascension one-time repair rate and better execution and improve the workshop process work report 北京德奥达 2012年11月10日 2011-05-17 After Sales Department /Fujian Daimler目录 directory一.目前我公司一次性修复率的现状 At present, the present situation of the one-time repair rate 二. 提
2、高一次性修复率方法、不足与改进 Improve the one-time repair rate method, shortage and improvement 三.我公司现阶段执行的车间流程，执行中出现的问题 My company at present execution workshop process, the execution appears the question 四.我公司如何提升车间效率与客户满意度 My company how to improve manufacturing efficiency and customer satisfaction 2011-05-17
3、After Sales Department /Fujian Daimler一.现阶段我公司一次性修复率的现状 At present, the present situation of the one-time repair rate1.从数据对比看我公司一次性修复率比上一季度有所提升，已经达到预期制定目标一次性 修复率在95%以上。 From the data contrast look at my company one-time repair rate than the last increase in thefirst quarter, and has achieved expecte
4、d set goals one-time repair rate in more than 95%. 2.以后工作的工作将继续提升一次性修复率，提高客户的满意度。Future work will continue to ascend one-timerepair rate, improve customer satisfaction. 2011-05-17 After Sales Department /Fujian Daimler2.目前我公司提高一次性修复率的方法 At present I company improve one-time repair rate method 1提高故障
5、解决能力方 面Improve the ability of troubleshoo ting 2.提高维修 的及时率 方面Improve maintenanc e timely rate 3.提升与改 善维修质 量方面Ascension and improve the quality of maintenance 2011-05-17 After Sales Department /Fujian Daimler提高故障解决能力方面Improve the troubleshooting ability 1增加服务顾问在接车时记录客户所描述故障现象的准确程度。对服务顾问定期做常见故 障的培训。 I
6、ncrease the service consultant in joint car record customers describe fault phenomenon of accuracy. To the service consultant regularly do common faults of training. 将实行进厂针对车辆故障制定检测人员，组建技术检测组专项负责疑难问题的检测与维 修。 Will carry out into the factory for vehicle failure make testing personnel, establish techni
7、cal detection group is responsible for the special problems of detection and maintenance. 技术检测组的组建将根据未来车辆的进厂辆进行人员的增添，进行员工的培训与挑选， 根据不同的人员技能安排维修岗位。 Technical detection group will set up according to the vehicle into a factory personnel add, employee training and selected, according to the different pe
8、rsonnel skills arrange maintenance jobs. 大大提高故障的判断能力，缩短故障解决时间。 Greatly improve the fault judgment ability, shorten the time of fault to solve. 故障解决后检测组负责人将对车辆进行严格的质检。 Failure to solve after testing the group to carry on the strict quality inspection vehicle. 2011-05-17 After Sales Department /Fujian
9、 Daimler提高维修的及时率方面 Improve maintenance timely rate 2车间工作人员的配备。车间工作人员的数量将进行合理化安排，储备与培养后 备力量。 Shop staff equipped with. Shop staff number will be reasonable arrangement, reserve and cultivation of reserve forces. 针对不同层次的维修技师进行培训，根据工作内容合理安排维修工作、提高维 修的工作效率。 According to different levels of maintenance t
10、echnician training, according to the working content reasonable arrangement of maintenance work, improve the working efficiency of the maintenance. 做好备件的合理化库存既备件的及时时供应，安排充足的备件人员。 To do spare parts inventory is the rationalization of spare parts when timely supply, arrange enough spare parts personne
11、l. 做好维修通用设备及专用工具的养护与维修、做好相应维修工作的准备工作。 避免在辅助维修的工作中延误维修时间。 Make maintenance general equipment and special tool maintenance and maintenance, do some maintenance work of the preparation work. Avoid the auxiliary maintenance work delay time to repair. 2011-05-17 After Sales Department /Fujian Daimler提升与改
12、善维修质量方面 Ascension and improve service quality 3维修的质量是售后工作中的重点。 Service quality is the focus of after-sale work. 提升维修人员的整体专业素质，做好员工的培训工作。 Ascension of the whole maintenance personnel professional quality, the staff training work. 在工作完成后做到分级质量监控：维修工人对维修工作的自检，检验员对车 辆维修工作的全面检查。 After completion of work
13、to do in classification quality monitoring: maintenance workers work for maintenance of the self, the inspector to vehicle maintenance work of the overall check. 服务顾问对顾客所陈述的全部维修工作的验收。确保每一项工作的完成质量 。 Service consultant to the customer for the stated all maintenance work acceptance. To ensure that ever
14、y one job completion of the quality 2011-05-17 After Sales Department /Fujian Daimler二.目前一次性修复率提升的不足与改善At present one-time repair rate promotion shortage and improvement 服务顾问不能准确的描述客户放映的故障现象，增加服务顾问在接车时记录 客户所描述故障现象的准确程度。对服务顾问定期做常见故障的培训。 Service consultant cannot accurately describe the customer showi
15、ng fault phenomenon, increase the service consultant in joint car record customers describe fault phenomenon of accuracy. To the service consultant regularly do common faults of training. 积极与厂家技术支持沟通，对疑难故障进行快速的诊断。 Positive and factory technical support communication, of difficult fault fast diagnosi
16、s. 增加备件对库存情况的监控，对于不常用备件的周转情况，及时观察各个中 转库库存情况。及时制定订货计划。 Increase of spare parts inventory condition monitoring, for not commonly used spare parts turnover situation, timely observation each entrepot storage inventory situation. Timely order plan formulated. 2011-05-17 After Sales Department /Fujian Daimler修理/进行工作Repair/work 准备工作 Preparation work 接车/制单Reception/p 质检/内部交车Qc/inside the car 跟踪tracking 预约客户 Booking customer 交车/结帐The car/c
