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1、People Before StrategyMichael Chan Director, China/HK Tel : (852) 2527 9797 Tel : 8621 6279 8832天马行空官方博客：http:/ ；QQ:1318241189；QQ群：175569632Operationalize Business Strategies through People Management to Achieve ResultsPeople Before StrategyMission / VisionStrategyWork CultureStrategy De-codePerform
2、ance Management SystemSuccession PlanningOrg. / Management Development PlanningTraining / DevelopmentReward Strategy & SystemRecruitment / StaffingOrganisation Structure / ProcessesMission / VisionJob EvaluationGradingRole ClarificationJob AnalysisKey Performance IndicatorOrganisation Culture(Values
3、)Target Job CompetenciesIndividual CompetenciesC-SortHay MethodologyFields of ManagementI.R.M. A.Process MappingHay JA methodologyJE Guide ChartHay MethodologyCompetencies Modeling PSE / PVQLSI / MSIOCS / ECI 4 Circle ModelIceberg ModelEngaged PerformanceHLSPaynet External CompetitivenessCoaching an
4、d MMPI programsBEIMission / VisionStrategyWork CultureStrategy De-codePerformance Management SystemSuccession PlanningOrg. / Management Development PlanningTraining / DevelopmentReward Strategy & SystemRecruitment / StaffingOrganisation Structure / ProcessesMission / VisionJob EvaluationGradingRole
5、ClarificationJob AnalysisKey Performance IndicatorOrganisation Culture(Values)Target Job CompetenciesIndividual CompetenciesC-SortMethodologyFields of ManagementI.R.M. A.Process MappingHay JA/JEGuide ChartHay MethodologyCompetencies Modeling PSE / PVQLSI / MSIOCS / ECI 4 Circle ModelIceberg ModelEng
6、aged PerformanceHLSPaynet External CompetitivenessExecutive / Masterful Coaching MMPIBEIConcept of Work CultureHigh Performing Organizations . How Value is CreatedFUNCTIONNETWORKPROCESSTIME-BASED Technical and specialist leadership Reliability Resource Management Customer satisfaction High service l
7、evels Balanced returns Venture driven Entrepreneurship risk- taking Effective partnerships Speed to market Technical edge Exploring opportunitiesThese are the factors that need measuring and reinforcingTECHNOLOGYCUSTOMERRELIABILITYFLEXIBILITYC-Sort Hay Functional Work Culture Model“Our Functional Wo
8、rk Culture Rewards, Encourages and Supports the Following Behaviors and Activities.”Very Frequently/To a Great Extent/ In Most Parts of the OrganizationVery Infrequently/To a Small Extent/ In Few Parts of the OrganizationSometimes/To Some Extent/ In Some Parts of the OrganizationMaximizing customers
9、atisfaction (4)Limiting the downside ofrisks (32)Establishing clear, well-documented work processes (19)Minimizing unpredictabilityof business results (45)Being highly organized (7)Maintaining existingcustomer accounts (11)Being precise (48)Providing secure employment (3)Being loyal and committed to
10、 the company (55)Maintaining clear lines ofauthority and accountability (18)Treating employees fairlyand consistently (22)Using proven methods toserve existing markets (8)Anticipating changes in the business environment (35)Minimizing human error (52)Establishing clear jobdescriptions and requiremen
11、ts (26)Using limited resourceseffectively (15)Quality checkingsubordinates work (44)Attracting top talent (21)Supporting topmanagement decisions (50)Delivering reliably on commitments to customers (13)Developing new products or services (54)Selling successfully (16)Continuously improving operations
12、(20)Gaining the confidence of customers (46)Using resources outside the company to get things done (33)Respecting the chain ofcommand (37)Responding to customerfeedback (30)Participating in training andcontinuing education (31)Achieving budgetedobjectives (56)Providing employees withresources to sat
13、isfy customers (10)Demonstrating understanding of the customers point of view (6)Increasing decision making speed (39)Rewarding superiorperformance (23)Pushing decision-making tothe lowest levels (51)Supporting the decisions of ones boss (2)Tolerating well-meaningmistakes (29)Encouraging innovation(
14、40)Taking initiative (36)Pioneering new ways ofdoing things (24)Being flexible and adaptivein thinking and approach (14)Taking action despiteuncertainty (43)Applying innovativetechnology to new situations (28)Capitalizing on windows ofopportunity (27)Establishing new venturesor new lines of business
15、 (12)Building strategic alliances with other organizations (41)Maintaining a high sense of urgency (25)Finding novel ways tocapitalize on skills thatpeople have (53)Acquiring cross-functionalknowledge and skills (49)Encouraging expression of diverse viewpoints (47)Encouraging teamwork (1)Capitalizin
16、g on creativityand innovation (34)Organizing jobs aroundcapabilities of individuals (38)Significantly decreasingcycle times (9)Experimenting with newmanagement techniques (5)Promoting ones point ofview strongly (17)Adapting quickly to changes in the business environment (42)Mission / VisionStrategyWork CultureStrategy De-codePerformance Management SystemSuccession PlanningOrg. / Management Development PlanningTraining / D
