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1、 国际商务礼仪Formal and Informal Verbal Greetings (详见讲义)Non-Verbal Greetings Shaking hands, kissing and bowing1. Dont kiss someone you dont know well. 2. Take into consideration the occasion and the setting. In the context of business meetings that are social in nature (banquets and conventions): acceptab
2、le Pure business settings (conference rooms): handshake Avoid kissing up or down the ranks. 国际商务礼仪之Greetings国际商务礼仪之greetings Hand-Shaking an expression of mutual trust and respect, and a way to send greetings in business situation. The good time to shake hands should be : When you are introduced to
3、others and when you say goodbye to others When the visitor comes into your room or office when you go to meet your client when others send your gifts when you go to attend the receptions or parties and when you take leave国际商务礼仪之GreetingsOther hand-shaking codes: Your handshake should be relaxed but
4、firm (never limp). Your should look at the other person in the eyes, smiles and give cordial greetings. Do not hold on to the other persons hand or pump his or her arm. If someone seems to back off, do not force a handshake. 国际商务礼仪之IntroductionGuidelines for introduction Three basic rules in social
5、introductions:1. A man is always introduced to a woman.2. A young person is always introduced to an older person. 3. A less important person is always introduced to a more important person. Basic rules in business introductions:People are introduced according to their business rank. Do not use first
6、 names in business introduction While introducing, you can also mention what they do or something about them. 国际商务礼仪之IntroductionThe Response to the Introduction1.Stand up. 2. Approach and look at the other person with a smile to show respect. 3. Shake hands. 4. Greet the other party by repeating th
7、e other partys name. 5. Say goodbye when you finish your conversation. 生活通之“初次见面”1.Its polite to introduce yourself first.2.You can ask somebodys name, home country, home town, etc.,but you should not ask questions about age, living habits, address and phone numbers, when talking to someone of opposite sex. 3.There are some questions you should never ask: a persons salary, property, financial situations and social security number.生活通之“初次见面”If you want to know where a person was born, you can ask “Where are you originally from?” instead of “Where are you from?” to avoid confusion.
